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Getting Started

Maintenance

Preventative maintenance is the key to smooth operating equipment, as well as keeping the user safe. View Caring for Your ClimbMill Guide to review the maintenance schedule for your equipment.

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FAQ

What do the units nm or ft-lbs mean?

  • These units measure torque and indicate how tightly a fastener (nut, bolt, or screw) should be tightened. A torque wrench is used to measure this value when tightening a fastener.

How do you take the machine out of energy saver mode to wake up the console?

  • Press any button. Note that you cannot wake up the console with the touchscreen.

Where can I get replacement parts for my product?

  • Please contact the retailer where the equipment was purchased or contact the customer technical support in your region.

Where can I learn more about the programs on my ClimbMill?

  • Please refer to your Owners Manual for a complete description of the programs available on your machine.

What is the proper way to move the ClimbMill?

  • Carefully pull the console mast (not the console) forward until the ClimbMill tips forward onto its wheels.

What routine maintenance should I conduct on my ClimbMill?

    After Each Use:

  • Turn off the machine with the on/off switch, then unplug the power cord at the wall outlet.
  • Clean entire machine using water and a mild soap applied to a soft cloth. Never use solvents, as they can cause damage to the ClimbMill. Never spray cleaner directly onto the machine or console.
  • Inspect the power cord. If the power cord is damaged, please reference contact customer technical support.
  • Make sure the power cord is not beneath the ClimbMill or any other area where it might be pinched.

    Weekly:

  • Turn off machine with on/off switch, then unplug the power cord at the wall outlet.
  • Remove the service cover from the front of the machine by removing the 2 screws and wipe or vacuum any grease, dust particles, or other objects that may have accumulated on any surface. Return the service cover to its previous position.
  • Wipe or vacuum any dust particles or other objects that may have accumulated around the machine.
  • Unplug the ClimbMill and clean the AUTO STOP SENSORS (located under the bottom step.)

    Monthly:

  • Turn off machine with on/off switch, then unplug the power cord at the wall outlet.
  • Inspect all assembly bolts of the machine for proper tightness. Reference assembly steps for proper tension of each bolt.
  • Remove the front access cover. Wait until ALL LED units turn off.
  • Clean the motor and lower board area to eliminate any lint or dust particles that may have accumulated. Failure to do so may result in premature failure of key electrical components.
  • Check step motion by rotating the steps backwards to ensure free movement.
  • Check stability to ensure the ClimbMill does not rock or wobble. Adjust levelers as necessary.

Do I need to lubricate the chains that move the steps?

  • Lubrication of the drive chains is required after 1,080 hours of use
  • Clean and lubricate the drive chains using Mobil 1 synthetic grease

What are the step dimensions?

  • Step depth: 23 cm/ 9"
  • Step width: 40.2 cm/ 15.8"
  • Step height: 14.3 cm/ 5.6"
  • Step-on height: 26.7 cm/ 10.5"

What are the height and weight requirements to be able to use the C50 ClimbMill in my home?

  • The equipment adds 50–64.5 cm / 20"–25" to a user's height. For example, a 185 cm/ 6'1" tall user will be 236–249 cm / 7'9"–8'2" off the floor. The C50 requires a minimum user weight of 45 kg / 99 lbs. and has a maximum user capacity of 136 kg / 300 lbs.

Can I double-step, sidestep, or step backward on the C50 ClimbMill?

  • We do not recommend double-stepping, sidestepping, or stepping backward on the C50 ClimbMill

What are the power requirements for the C50 ClimbMill?

  • A 15-amp dedicated circuit is recommended to ensure the amount of power available to the machine is adequate.

How much space should I allow around my ClimbMill?

  • Place the ClimbMill on a level surface. For ease of access, there should be an accessible space preferentially on both sides and rear of the ClimbMill that is at least 2 feet (0.6 meters).
  • Do not place the ClimbMill in area that will block any vent or air openings. The ClimbMill should not be located in a garage, covered patio, near water, or outdoors.

How do I identify what model version my equipment is and what the serial number is?

  • Locate the decal at the bottom of the frame. The model number is printed on the top of the decal. The serial number is listed below that.
  • Please refer to the Model & Serial Number Identification document for further detail.

Troubleshooting

Find solutions to some of the most common issues with your equipment.


Issue: How do I assemble my fitness equipment?


  • Refer to the Assembly Guide included with the equipment, or find the Assembly Guide at

Issue: My fitness equipment feels unstable or makes unexpected noises during use


  • Ensure the fitness equipment is resting firmly on all feet; refer to the Owner's Manual for leveler foot locations.
  • Ensure all bolts and other hardware are properly installed and torqued appropriately.

Issue: Console shows red safety button is pressed


  • Check the red safety button by pressing it again
  • Check the assembly steps to ensure the wires are connected and not pinched

Issue: Console shows a foot on the control zone


  • Remove item pressing on the control zone
  • Check the wire connection and ensure the wires are not pinched

Issue: Console shows a message requesting chain lubrication


  • Lubrication of the drive chains is required after 1,080 hours of use
  • Clean and lubricate the drive chain using Mobil 1 synthetic grease
  • Once complete, dismiss the message by:
  • XR console: Press and hold the resistance up and stop button together for 5 seconds
  • XER/XIR/XUR console: Enter "Machine Settings," press "Hardware," scroll down to the "Lube Chain Reset" button

Issue: Console shows a foot blocking the infrared signal


  • Remove object blocking the infrared signal
  • Clean the infrared transmitter per the Maintenance section in the Owner's Manual

Issue: An abnormal noise is coming from the steps


    User is walking at the bottom of the stairs instead of the bottom

  • User should walk at the top of the stiars instead of the bottom
  • Add Mobil 1 synthetic grease at teh end of the guide rail to dampen the noise

    The guide rail is too low, causing a knocking noise when the drive chain bearings pass through the end of the guide rail

  • The guide rail is either worn out or the height of the end of the guide rail needs to be adjusted (contact customer service)

    The steps may be misaligned or loose

  • The drive chains should be tightened or adjusted (contact customer service)

Issue: The steps do not consistently stop in the correct starting position


  • The proximity sensor may be displaced or malfunctioning (contact customer service)

Issue: The steps seem to move faster or slower than the console indicates


    Recalibrate the steps: XR console

  • On the XR console, begin from the "Select User" screen
  • Enter "Service Mode" by pressing the resistance up and down buttons
  • Using the same up and down buttons, advance to "ENG2" and press enter
  • Using the up and down buttons, advance to "Calibration" and press enter
  • Follow the onscreen prompts to begin calibration
  • Do not hang onto handlebars
  • Calibration will take 45-60 seconds
  • Once complete, press and hold "Stop" once to exit "Calibration" and again to exit "Service Mode

    Recalibrate the steps: XER, XIR, XUR consoles

  • Enter "Service Mode" by pressing the resistance up and down buttons at the same time for 5 seconds
  • Swipe up until you see the "Calibration" button on the left side of the screen and select it
  • Enter user weight and press start
  • Do not hang on handlebars
  • Calibration will take 45-60 seconds
  • Once complete, press the checkmark and exit "Service Mode" by pressing the home button in the top left corner
Console

Get the help you need from our wide variety of customer support resources. You can receive the assistance you need any time of the day, so you can get back to exercising and pursuing your goals.

Console Help