Bikes

Preventative maintenance is the key to smooth operating equipment, as well as keeping the user safe. View the Caring for Your Bike Guide to review the maintenance schedule for your equipment.

View Owner's Manual

View Info Card

What do the units nm or ft-lbs mean in the assembly guide?

• These units measure torque and indicate how tightly a fastener (bolt, nut, or screw) should be tightened. A torque wrench is used to measure this value when tightening a fastener.

How do you take the machine out of energy saver mode to wake up the console?

• Press any button. Note that you cannot wake up the console with the touchscreen.

Where can I learn more about the programs on my exercise bike?

• Please refer to the Owners Manual in your product box for a complete description of the programs available on your machine.

Where can I learn more about SPRINT 8®?

• Learn more at Sprint8.com

Where can I get replacement parts for my equipment?

• Please contact the retailer where the equipment was purchased or contact the customer technical support in your region.

Where can I find instructions on how to assemble my equipment?

• Please refer to the Owner's Manual found in the box or search for your electronic Owner's Manual.
• Please view above Assembly Video.

What routine maintenance should I conduct on my exercise bike?

After each use:


• Turn off the bike by unplugging the power cord from the wall outlet.
• Wipe down the bike and console casing with damp cloth. Never use solvents, as they can cause damage to the bike.
• Inspect the power cord. If the power cord is damaged, contact customer technical support.
• Make sure the power cord is not beneath the bike or in any other area where it might be pinched or cut.

Weekly:


• Turn off the bike by unplugging the power cord from the wall outlet.
• Move the bike to a remote location.
• Wipe or vacuum out any dust particles or other objects that may have accumulated beneath the bike.
• Return the bike to its previous position.

Monthly:


• Inspect all assembly bolts and pedals for tightness.
• Clean any debris off the seat guide rail.

How high should the seatpost be set?

• Comfortable seatpost height varies from person to person. A general guideline is that your knees should remain slightly bent at the bottom of a pedal stroke.

Why is the resistance on the pedals higher (or lower) at a given setting than on other fitness equipment?

• Resistance at any setting varies between different manufacturers and models. Each piece of fitness equipment you use will likely need to be set differently to achieve your workout goals.

How much room should I allow for my machine?

• Place the exercise bike on a level surface. There should be one foot in front of the exercise bike for the power cord. For ease of access, there should be an accessible space preferentially on both sides of the bike equal to 2 ft (0.6 meters) to allow a user access to the machine from either side.
• Do not place the exercise bike in any area that will block any vent or air openings. The exercise bike should not be located in a garage, covered patio, near water, or outdoors.

How do I identify what model version my equipment is and what the serial number is?

• Locate the decal at the bottom of the frame. The model number is printed on the top of the decal. The serial number is listed below that.
• Please refer to the Model & Serial Number Identification document for further detail.

Find solutions to some of the most common issues with your equipment.

Issue: How do I assemble my fitness equipment?

• Refer to the Assembly Guide included with the equipment or find the Assembly Guide at matrixmanuals.com

Issue: My fitness equipment feels unstable or makes unexpected noises during use.

• Ensure the fitness equipment is resting firmly on all feet; refer to the Owner's Manual for leveler foot locations.
• Ensure all bolts and other hardware are properly installed and torqued appropriately.

Issue: Heart rate is erratic or heart rate function is not working

• Note: The heart rate function on this product is not a medical device.
• You may be gripping the heart rate handlebars too tight. Try to maintain moderate pressure while holding on to the heartrate handlebars.
• Try gripping the heart rate handlebars over the top, with your thumb next to your index finger instead of gripping it with your thumb under the handlebars.
• Contact heart rate grips are not intended for continuous reading. Rather, try holding the grips for 20–30 seconds at a time for an accurate reading.
• For issues with reading from a wireless chest strap, please refer to the troubleshooting guide linked below.
• Remove the console and verify that the yellow heart rate cables are attached properly, making sure that the cables are securely inserted into the console.

Issue: No resistance change or erratic or continuous resistance change

• Please contact the retailer where you purchased the bike or customer tech support.

Issue: My seatpost feels loose or shifts when I'm on it

• Fully tighten the locking mechanism by turning it clockwise after any seat height adjustments.
• Check the seat mounting bolts under the seat to ensure they are tight.

Preventative maintenance is the key to smooth operating equipment, as well as keeping the user safe. View the Caring for Your Bike Guide to review the maintenance schedule for your equipment.

View Owner's Manual

View Info Card

What do the units nm or ft-lbs mean in the assembly guide?

• These units measure torque and indicate how tightly a fastener (bolt, nut, or screw) should be tightened. A torque wrench is used to measure this value when tightening a fastener.

How do you take the machine out of energy saver mode to wake up the console?

• Press any button. Note that you cannot wake up the console with the touchscreen.

Where can I learn more about the programs on my exercise bike?

• Please refer to the Owners Manual in your product box for a complete description of the programs available on your machine.

Where can I learn more about SPRINT 8®?

• Learn more at Sprint8.com

Where can I get replacement parts for my equipment?

• Please contact the retailer where the equipment was purchased or contact the customer technical support in your region.

Where can I find instructions on how to assemble my equipment?

• Please refer to the Owner's Manual found in the box or search for your electronic Owner's Manual.
• Please view above Assembly Video.

What routine maintenance should I conduct on my exercise bike?

After each use:


• Turn off the bike by unplugging the power cord from the wall outlet.
• Wipe down the bike and console casing with damp cloth. Never use solvents, as they can cause damage to the bike.
• Inspect the power cord. If the power cord is damaged, contact customer technical support.
• Make sure the power cord is not beneath the bike or in any other area where it might be pinched or cut.

Weekly:


• Turn off the bike by unplugging the power cord from the wall outlet.
• Move the bike to a remote location.
• Wipe or vacuum out any dust particles or other objects that may have accumulated beneath the bike.
• Return the bike to its previous position.

Monthly:


• Inspect all assembly bolts and pedals for tightness.
• Clean any debris off the seat guide rail.

How high should the seatpost be set?

• Comfortable seatpost height varies from person to person. A general guideline is that your knees should remain slightly bent at the bottom of a pedal stroke.

Why is the resistance on the pedals higher (or lower) at a given setting than on other fitness equipment?

• Resistance at any setting varies between different manufacturers and models. Each piece of fitness equipment you use will likely need to be set differently to achieve your workout goals.

How much room should I allow for my machine?

• Place the exercise bike on a level surface. There should be one foot in front of the exercise bike for the power cord. For ease of access, there should be an accessible space preferentially on both sides of the bike equal to 2 ft (0.6 meters) to allow a user access to the machine from either side.
• Do not place the exercise bike in any area that will block any vent or air openings. The exercise bike should not be located in a garage, covered patio, near water, or outdoors.

How do I identify what model version my equipment is and what the serial number is?

• Locate the decal at the bottom of the frame. The model number is printed on the top of the decal. The serial number is listed below that.
• Please refer to the Model & Serial Number Identification document for further detail.

Find solutions to some of the most common issues with your equipment.

Issue: How do I assemble my fitness equipment?

• Refer to the Assembly Guide included with the equipment or find the Assembly Guide at matrixmanuals.com

Issue: My fitness equipment feels unstable or makes unexpected noises during use.

• Ensure the fitness equipment is resting firmly on all feet; refer to the Owner's Manual for leveler foot locations.
• Ensure all bolts and other hardware are properly installed and torqued appropriately.

Issue: Heart rate is erratic or heart rate function is not working

• Note: The heart rate function on this product is not a medical device.
• You may be gripping the heart rate handlebars too tight. Try to maintain moderate pressure while holding on to the heartrate handlebars.
• Try gripping the heart rate handlebars over the top, with your thumb next to your index finger instead of gripping it with your thumb under the handlebars.
• Contact heart rate grips are not intended for continuous reading. Rather, try holding the grips for 20–30 seconds at a time for an accurate reading.
• For issues with reading from a wireless chest strap, please refer to the troubleshooting guide linked below.
• Remove the console and verify that the yellow heart rate cables are attached properly, making sure that the cables are securely inserted into the console.

Issue: No resistance change or erratic or continuous resistance change

• Please contact the retailer where you purchased the bike or customer tech support.

Issue: My seatpost feels loose or shifts when I'm on it

• Fully tighten the locking mechanism by turning it clockwise after any seat height adjustments.
• Check the seat mounting bolts under the seat to ensure they are tight.

Preventative maintenance is the key to smooth operating equipment, as well as keeping the user safe. View the Caring for Your Bike Guide to review the maintenance schedule for your equipment.

View Owner's Manual

View Info Card

What do the units nm or ft-lbs mean in the assembly guide?

• These units measure torque and indicate how tightly a fastener (bolt, nut, or screw) should be tightened. A torque wrench is used to measure this value when tightening a fastener.

How do you take the machine out of energy saver mode to wake up the console?

• Press any button. Note that you cannot wake up the console with the touchscreen.

Where can I learn more about the programs on my exercise bike?

• Please refer to the Owners Manual in your product box for a complete description of the programs available on your machine.

Where can I learn more about SPRINT 8®?

• Learn more at Sprint8.com

Where can I get replacement parts for my equipment?

• Please contact the retailer where the equipment was purchased or contact the customer technical support in your region.

Where can I find instructions on how to assemble my equipment?

• Please refer to the Owner's Manual found in the box or search for your electronic Owner's Manual.
• Please view above Assembly Video.

What routine maintenance should I conduct on my exercise bike?

After each use:


• Turn off the bike by unplugging the power cord from the wall outlet.
• Wipe down the bike and console casing with damp cloth. Never use solvents, as they can cause damage to the bike.
• Inspect the power cord. If the power cord is damaged, contact customer technical support.
• Make sure the power cord is not beneath the bike or in any other area where it might be pinched or cut.

Weekly:


• Turn off the bike by unplugging the power cord from the wall outlet.
• Move the bike to a remote location.
• Wipe or vacuum out any dust particles or other objects that may have accumulated beneath the bike.
• Return the bike to its previous position.

Monthly:


• Inspect all assembly bolts and pedals for tightness.
• Clean any debris off the seat guide rail.

How high should the seatpost be set?

• Comfortable seatpost height varies from person to person. A general guideline is that your knees should remain slightly bent at the bottom of a pedal stroke.

Why is the resistance on the pedals higher (or lower) at a given setting than on other fitness equipment?

• Resistance at any setting varies between different manufacturers and models. Each piece of fitness equipment you use will likely need to be set differently to achieve your workout goals.

How much room should I allow for my machine?

• Place the exercise bike on a level surface. There should be one foot in front of the exercise bike for the power cord. For ease of access, there should be an accessible space preferentially on both sides of the bike equal to 2 ft (0.6 meters) to allow a user access to the machine from either side.
• Do not place the exercise bike in any area that will block any vent or air openings. The exercise bike should not be located in a garage, covered patio, near water, or outdoors.

How do I identify what model version my equipment is and what the serial number is?

• Locate the decal at the bottom of the frame. The model number is printed on the top of the decal. The serial number is listed below that.
• Please refer to the Model & Serial Number Identification document for further detail.

Find solutions to some of the most common issues with your equipment.

Issue: How do I assemble my fitness equipment?

• Refer to the Assembly Guide included with the equipment or find the Assembly Guide at matrixmanuals.com

Issue: My fitness equipment feels unstable or makes unexpected noises during use.

• Ensure the fitness equipment is resting firmly on all feet; refer to the Owner's Manual for leveler foot locations.
• Ensure all bolts and other hardware are properly installed and torqued appropriately.

Issue: Heart rate is erratic or heart rate function is not working

• Note: The heart rate function on this product is not a medical device.
• You may be gripping the heart rate handlebars too tight. Try to maintain moderate pressure while holding on to the heartrate handlebars.
• Try gripping the heart rate handlebars over the top, with your thumb next to your index finger instead of gripping it with your thumb under the handlebars.
• Contact heart rate grips are not intended for continuous reading. Rather, try holding the grips for 20–30 seconds at a time for an accurate reading.
• For issues with reading from a wireless chest strap, please refer to the troubleshooting guide linked below.
• Remove the console and verify that the yellow heart rate cables are attached properly, making sure that the cables are securely inserted into the console.

Issue: No resistance change or erratic or continuous resistance change

• Please contact the retailer where you purchased the bike or customer tech support.

Issue: My seatpost feels loose or shifts when I'm on it

• Fully tighten the locking mechanism by turning it clockwise after any seat height adjustments.
• Check the seat mounting bolts under the seat to ensure they are tight.

Preventative maintenance is the key to smooth operating equipment, as well as keeping the user safe. View the Caring for Your Bike Guide to review the maintenance schedule for your equipment.

View Owner's Manual

View Info Card

What do the units nm or ft-lbs mean in the assembly guide?

• These units measure torque and indicate how tightly a fastener (bolt, nut, or screw) should be tightened. A torque wrench is used to measure this value when tightening a fastener.

How do you take the machine out of energy saver mode to wake up the console?

• Press any button. Note that you cannot wake up the console with the touchscreen.

Where can I learn more about the programs on my exercise bike?

• Please refer to the Owners Manual in your product box for a complete description of the programs available on your machine.

Where can I learn more about SPRINT 8®?

• Learn more at Sprint8.com

Where can I get replacement parts for my equipment?

• Please contact the retailer where the equipment was purchased or contact the customer technical support in your region.

Where can I find instructions on how to assemble my equipment?

• Please refer to the Owner's Manual found in the box or search for your electronic Owner's Manual.
• Please view above Assembly Video.

What routine maintenance should I conduct on my exercise bike?

After each use:


• Turn off the bike by unplugging the power cord from the wall outlet.
• Wipe down the bike and console casing with damp cloth. Never use solvents, as they can cause damage to the bike.
• Inspect the power cord. If the power cord is damaged, contact customer technical support.
• Make sure the power cord is not beneath the bike or in any other area where it might be pinched or cut.

Weekly:


• Turn off the bike by unplugging the power cord from the wall outlet.
• Move the bike to a remote location.
• Wipe or vacuum out any dust particles or other objects that may have accumulated beneath the bike.
• Return the bike to its previous position.

Monthly:


• Inspect all assembly bolts and pedals for tightness.
• Clean any debris off the seat guide rail.

How high should the seatpost be set?

• Comfortable seatpost height varies from person to person. A general guideline is that your knees should remain slightly bent at the bottom of a pedal stroke.

Why is the resistance on the pedals higher (or lower) at a given setting than on other fitness equipment?

• Resistance at any setting varies between different manufacturers and models. Each piece of fitness equipment you use will likely need to be set differently to achieve your workout goals.

How much room should I allow for my machine?

• Place the exercise bike on a level surface. There should be one foot in front of the exercise bike for the power cord. For ease of access, there should be an accessible space preferentially on both sides of the bike equal to 2 ft (0.6 meters) to allow a user access to the machine from either side.
• Do not place the exercise bike in any area that will block any vent or air openings. The exercise bike should not be located in a garage, covered patio, near water, or outdoors.

How do I identify what model version my equipment is and what the serial number is?

• Locate the decal at the bottom of the frame. The model number is printed on the top of the decal. The serial number is listed below that.
• Please refer to the Model & Serial Number Identification document for further detail.

Find solutions to some of the most common issues with your equipment.

Issue: How do I assemble my fitness equipment?

• Refer to the Assembly Guide included with the equipment or find the Assembly Guide at matrixmanuals.com

Issue: My fitness equipment feels unstable or makes unexpected noises during use.

• Ensure the fitness equipment is resting firmly on all feet; refer to the Owner's Manual for leveler foot locations.
• Ensure all bolts and other hardware are properly installed and torqued appropriately.

Issue: Heart rate is erratic or heart rate function is not working

• Note: The heart rate function on this product is not a medical device.
• You may be gripping the heart rate handlebars too tight. Try to maintain moderate pressure while holding on to the heartrate handlebars.
• Try gripping the heart rate handlebars over the top, with your thumb next to your index finger instead of gripping it with your thumb under the handlebars.
• Contact heart rate grips are not intended for continuous reading. Rather, try holding the grips for 20–30 seconds at a time for an accurate reading.
• For issues with reading from a wireless chest strap, please refer to the troubleshooting guide linked below.
• Remove the console and verify that the yellow heart rate cables are attached properly, making sure that the cables are securely inserted into the console.

Issue: No resistance change or erratic or continuous resistance change

• Please contact the retailer where you purchased the bike or customer tech support.

Issue: My seatpost feels loose or shifts when I'm on it

• Fully tighten the locking mechanism by turning it clockwise after any seat height adjustments.
• Check the seat mounting bolts under the seat to ensure they are tight.