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Bikes

Getting Started

Maintenance

Preventative maintenance is the key to smooth operating equipment, as well as keeping the user safe. View the Caring for Your Indoor Cycle Guide to review the maintenance schedule for your equipment.

FAQ

What consoles are available for the ICR50 Indoor Cycle?

  • Matrix Fitness offers two choices: the LCD console and the 22" High-Definition IX Display.

What is the added benefit to purchase the LCD console?

  • The LCD console is mounted directly onto the bike and it will display important metrics such as Time, Distance, Calories, Heart Rate, RPMs, & Speed
  • It also offers 4 popular programs: Manual, HIIT, Speed Interval, & Heart Rate Interval
  • The console is compatible with all 5kHz Heart Rate Straps
  • Lots of information at your disposal without the need for a smartphone/tablet and App.

What is the added benefit to purchase the IX Display?

  • Matrix Fitness built the IX display so you can get the same studio cycle experience at home by riding with your preferred cycling apps. You will have a front row seat to stream from thousands of live and on-demand classes found on many leading apps giving you the same immersive experience found on Peloton and Nordic Track.
  • By connecting your personal device to the 22" high-definition display, you can ride, train, and compete on virtual courses with Zwift and many other compatible fitness apps via Bluetooth connectivity. If you connect to your favorite entertainment apps, you will also be able to enjoy movies and binge shows while your ride flies by

What cables are needed to connect my personal device (smartphone or tablet) to the 22" IX display?

  • You can easily connect your personal device to the IX display through the HDMI port found on the back of the display. Watch this short YouTube video for tips on How to Mirror Content!

What exactly does Bluetooth BLE "FTMS" mean with regards to the ICR50 Indoor Cycle?

  • BLE stands for Bluetooth Low Energy and is frequently referred to as "Bluetooth." The Fitness Machine Service protocol, better known as "FTMS" is the latest Bluetooth standard used to communicate to fitness equipment.

Can ANY 3rd party app that is compatible with BLE be connected to the ICR50?

  • The 3rd party app needs to support FTMS. Matrix has tested popular apps such as Zwift and Kinomap. Connectivity options will vary by app and not all apps support all platforms either (iOS, Android, Windows 10). Additional apps may be compatible but not all existing apps have been tested. Watch this short YouTube video about How to Connect Zwift to your ICR50.

Where is the BLE module on the ICR50?

  • The BLE module is in the frame.

Can I connect my personal streaming media device to the IX display?

  • Yes, you can also connect your personal streaming media device to the display by using the HDMI port at the back of the display. Watch this short YouTube video for tops about How to Stream Content from Media Player.

Will my training app with FTMS be able to control the resistance on the ICR50?

  • No, the ICR50 does not have electronic resistance, it must be adjusted manually. The FTMS protocol in this case will only transfer the data.

How long is the power adapter cable for the IX display to be plugged into a wall?

  • The power adapter cable is approximately 6 feet long.

Where do you insert the AA batteries on the ICR50 to activate the Bluetooth module?

  • The batteries are to be inserted in the center of the Indoor Cycle's main frame. To do so, the center cover needs to be removed. Follow the instructions in the Owners Manual or watch the Assembly Video above.

What does the ICR50 LCD console display?

  • The LCD console displays Time, Distance, Calories, Heart Rate, RPMs, and Speed.

Can the ICR50 LCD console show distance in miles instead of kilometers?

  • Press "PLAY" and "CHANGE DISPLAY" for 3-5 seconds to enter Machine Settings. Console will display "SET." Press "CHANGE DISPLAY" three times to Unit page. Press "SWITCH" to change from MILES/KM. Once the desired unit of distance is displayed, push the "PLAY" button to save your preference.

Is there a minimum or maximum height for riders on the ICR50?

  • The recommended height range for users is 150–193 cm / 4'11”– 6'4”.

What are the best cycling shoes to use with the ICR50?

  • The toe clip-ins that come with the bike are SPD®-specific, but you can use any regular shoes for the toe cages that come with the pedals. It is recommended to test fit your shoes and adjust the screws as necessary to ensure they securely clip-in and easily clip-out.

Can I replace the pedals with my preferred type?

  • Yes, the pedals are replaceable with any 9/16" pedal.

What is the crank arm length?

  • The crank arm length is 170mm and is non-adjustable.

Is there a weight limit?

  • The maximum user weight capacity is 136 kg / 300 lbs.

How much room should I allow for my machine?

  • Place the exercise bike on a level surface. There should be one foot in front of the exercise bike for the power cord. For ease of access, there should be an accessible space preferentially on both sides of the bike equal to 2 ft (0.6 meters) to allow a user access to the machine from either side.
  • Do not place the exercise bike in any area that will block any vent or air openings. The exercise bike should not be located in a garage, covered patio, near water, or outdoors.

Troubleshooting

Find solutions to some of the most common issues with your equipment.

Issue: How do I assemble my fitness equipment?

  • Refer to the Assembly Guide included with the equipment or find the Assembly Guide at matrixmanuals.com

Issue: I am having trouble understanding how to connect my ICR50 IX display with Zwift

  • Learn how to connect your ICR50 IX display to Zwift by watching this informative YouTube video.

Issue: I am having trouble understanding how to mirror content on my ICR50 IX display

  • Learn how to mirror content from your mobile phone/tablet to your ICR50 IX display by watching this informative YouTube video.

Issue: I am having trouble understanding how to stream content from a media player to my ICR50 IX display

  • Learn how to stream content from your streaming media player to your ICR50 IX display by watching this informative YouTube video.

Issue: Resistance is too hard or too weak

  • Resistance levels vary by manufacturer and model. You may need to adjust the levels to find a comfortable setting.

Issue: Can't find the proper saddle/seat position

  • Refer to the exercise bike guide. (Coming soon)

Issue: Internal noise when pedaling or rough wheel feel while pedaling at higher resistance only

  • The machine may not be on a level surface. Verify surface is level and adjust levelers on the machine as needed. Refer to your Owner's Manual for location of levelers.
  • Using your Owner's Manual, verify that all bolts are properly assembled and tightened. Tighten all bolts used for assembly.

Getting Started

Maintenance

Preventative maintenance is the key to smooth operating equipment, as well as keeping the user safe. View the Caring for Your Bike Guide to review the maintenance schedule for your equipment.

View Owner's Manual

View Info Card

FAQ

What do the units nm or ft-lbs mean in the assembly guide?

  • These units measure torque and indicate how tightly a fastener (bolt, nut, or screw) should be tightened. A torque wrench is used to measure this value when tightening a fastener.

How do you take the machine out of energy saver mode to wake up the console?

  • Press any button. Note that you cannot wake up the console with the touchscreen.

Where can I learn more about the programs on my exercise bike?

  • Please refer to the Owners Manual in your product box for a complete description of the programs available on your machine.

Where can I learn more about SPRINT 8®?


Where can I get replacement parts for my equipment?

  • Please contact the retailer where the equipment was purchased or contact the customer technical support in your region.

Where can I find instructions on how to assemble my equipment?

  • Please refer to the Owner's Manual found in the box or search for your electronic Owner's Manual.
  • Please view above Assembly Video.

What routine maintenance should I conduct on my exercise bike?

    After each use:

  • Turn off the bike by unplugging the power cord from the wall outlet.
  • Wipe down the bike and console casing with damp cloth. Never use solvents, as they can cause damage to the bike.
  • Inspect the power cord. If the power cord is damaged, contact customer technical support.
  • Make sure the power cord is not beneath the bike or in any other area where it might be pinched or cut.

    Weekly:

  • Turn off the bike by unplugging the power cord from the wall outlet.
  • Move the bike to a remote location.
  • Wipe or vacuum out any dust particles or other objects that may have accumulated beneath the bike.
  • Return the bike to its previous position.

    Monthly:

  • Inspect all assembly bolts and pedals for tightness.
  • Clean any debris off the seat guide rail.

How high should the seatpost be set?

  • Comfortable seatpost height varies from person to person. A general guideline is that your knees should remain slightly bent at the bottom of a pedal stroke.

Why is the resistance on the pedals higher (or lower) at a given setting than on other fitness equipment?

  • Resistance at any setting varies between different manufacturers and models. Each piece of fitness equipment you use will likely need to be set differently to achieve your workout goals.

How much room should I allow for my machine?

  • Place the exercise bike on a level surface. There should be one foot in front of the exercise bike for the power cord. For ease of access, there should be an accessible space preferentially on both sides of the bike equal to 2 ft (0.6 meters) to allow a user access to the machine from either side.
  • Do not place the exercise bike in any area that will block any vent or air openings. The exercise bike should not be located in a garage, covered patio, near water, or outdoors.

How do I identify what model version my equipment is and what the serial number is?

  • Locate the decal at the bottom of the frame. The model number is printed on the top of the decal. The serial number is listed below that.
  • Please refer to the Model & Serial Number Identification document for further detail.

Troubleshooting

Find solutions to some of the most common issues with your equipment.

Issue: How do I assemble my fitness equipment?

  • Refer to the Assembly Guide included with the equipment or find the Assembly Guide at matrixmanuals.com

Issue: My fitness equipment feels unstable or makes unexpected noises during use.

  • Ensure the fitness equipment is resting firmly on all feet; refer to the Owner's Manual for leveler foot locations.
  • Ensure all bolts and other hardware are properly installed and torqued appropriately.

Issue: Heart rate is erratic or heart rate function is not working

  • Note: The heart rate function on this product is not a medical device.
  • You may be gripping the heart rate handlebars too tight. Try to maintain moderate pressure while holding on to the heartrate handlebars.
  • Try gripping the heart rate handlebars over the top, with your thumb next to your index finger instead of gripping it with your thumb under the handlebars.
  • Contact heart rate grips are not intended for continuous reading. Rather, try holding the grips for 20–30 seconds at a time for an accurate reading.
  • For issues with reading from a wireless chest strap, please refer to the troubleshooting guide linked below.
  • Remove the console and verify that the yellow heart rate cables are attached properly, making sure that the cables are securely inserted into the console.

View troubleshooting chart for more details.

Issue: No resistance change or erratic or continuous resistance change

  • Please contact the retailer where you purchased the bike or customer tech support.

Issue: My seatpost feels loose or shifts when I'm on it

  • Fully tighten the locking mechanism by turning it clockwise after any seat height adjustments.
  • Check the seat mounting bolts under the seat to ensure they are tight.

Getting Started

Maintenance

Preventative maintenance is the key to smooth operating equipment, as well as keeping the user safe. View the Caring for Your Bike Guide to review the maintenance schedule for your equipment.

View Owner's Manual

View Info Card

FAQ

What do the units nm or ft-lbs mean in the assembly guide?

  • These units measure torque and indicate how tightly a fastener (bolt, nut, or screw) should be tightened. A torque wrench is used to measure this value when tightening a fastener.

How do you take the machine out of energy saver mode to wake up the console?

  • Press any button. Note that you cannot wake up the console with the touchscreen.

Where can I learn more about the programs on my exercise bike?

  • Please refer to the Owners Manual in your product box for a complete description of the programs available on your machine.

Where can I learn more about SPRINT 8®?


Where can I get replacement parts for my equipment?

  • Please contact the retailer where the equipment was purchased or contact the customer technical support in your region.

Where can I find instructions on how to assemble my equipment?

  • Please refer to the Owner's Manual found in the box or search for your electronic Owner's Manual.
  • Please view above Assembly Video.

What routine maintenance should I conduct on my exercise bike?

    After each use:

  • Turn off the bike by unplugging the power cord from the wall outlet.
  • Wipe down the bike and console casing with damp cloth. Never use solvents, as they can cause damage to the bike.
  • Inspect the power cord. If the power cord is damaged, contact customer technical support.
  • Make sure the power cord is not beneath the bike or in any other area where it might be pinched or cut.

    Weekly:

  • Turn off the bike by unplugging the power cord from the wall outlet.
  • Move the bike to a remote location.
  • Wipe or vacuum out any dust particles or other objects that may have accumulated beneath the bike.
  • Return the bike to its previous position.

    Monthly:

  • Inspect all assembly bolts and pedals for tightness.
  • Clean any debris off the seat guide rail.

How high should the seatpost be set?

  • Comfortable seatpost height varies from person to person. A general guideline is that your knees should remain slightly bent at the bottom of a pedal stroke.

Why is the resistance on the pedals higher (or lower) at a given setting than on other fitness equipment?

  • Resistance at any setting varies between different manufacturers and models. Each piece of fitness equipment you use will likely need to be set differently to achieve your workout goals.

How much room should I allow for my machine?

  • Place the exercise bike on a level surface. There should be one foot in front of the exercise bike for the power cord. For ease of access, there should be an accessible space preferentially on both sides of the bike equal to 2 ft (0.6 meters) to allow a user access to the machine from either side.
  • Do not place the exercise bike in any area that will block any vent or air openings. The exercise bike should not be located in a garage, covered patio, near water, or outdoors.

How do I identify what model version my equipment is and what the serial number is?

  • Locate the decal at the bottom of the frame. The model number is printed on the top of the decal. The serial number is listed below that.
  • Please refer to the Model & Serial Number Identification document for further detail.

Troubleshooting

Find solutions to some of the most common issues with your equipment.

Issue: How do I assemble my fitness equipment?

  • Refer to the Assembly Guide included with the equipment or find the Assembly Guide at matrixmanuals.com

Issue: My fitness equipment feels unstable or makes unexpected noises during use.

  • Ensure the fitness equipment is resting firmly on all feet; refer to the Owner's Manual for leveler foot locations.
  • Ensure all bolts and other hardware are properly installed and torqued appropriately.

Issue: Heart rate is erratic or heart rate function is not working

  • Note: The heart rate function on this product is not a medical device.
  • You may be gripping the heart rate handlebars too tight. Try to maintain moderate pressure while holding on to the heartrate handlebars.
  • Try gripping the heart rate handlebars over the top, with your thumb next to your index finger instead of gripping it with your thumb under the handlebars.
  • Contact heart rate grips are not intended for continuous reading. Rather, try holding the grips for 20–30 seconds at a time for an accurate reading.
  • For issues with reading from a wireless chest strap, please refer to the troubleshooting guide linked below.
  • Remove the console and verify that the yellow heart rate cables are attached properly, making sure that the cables are securely inserted into the console.

View troubleshooting chart for more details.

Issue: No resistance change or erratic or continuous resistance change

  • Please contact the retailer where you purchased the bike or customer tech support.

Issue: My seatpost feels loose or shifts when I'm on it

  • Fully tighten the locking mechanism by turning it clockwise after any seat height adjustments.
  • Check the seat mounting bolts under the seat to ensure they are tight.

Getting Started

Maintenance

Preventative maintenance is the key to smooth operating equipment, as well as keeping the user safe. View the Caring for Your Bike Guide to review the maintenance schedule for your equipment.

View Owner's Manual

View Info Card

FAQ

What do the units nm or ft-lbs mean in the assembly guide?

  • These units measure torque and indicate how tightly a fastener (bolt, nut, or screw) should be tightened. A torque wrench is used to measure this value when tightening a fastener.

How do you take the machine out of energy saver mode to wake up the console?

  • Press any button. Note that you cannot wake up the console with the touchscreen.

Where can I learn more about the programs on my exercise bike?

  • Please refer to the Owners Manual in your product box for a complete description of the programs available on your machine.

Where can I learn more about SPRINT 8®?


Where can I get replacement parts for my equipment?

  • Please contact the retailer where the equipment was purchased or contact the customer technical support in your region.

Where can I find instructions on how to assemble my equipment?

  • Please refer to the Owner's Manual found in the box or search for your electronic Owner's Manual.
  • Please view above Assembly Video.

What routine maintenance should I conduct on my exercise bike?

    After each use:

  • Turn off the bike by unplugging the power cord from the wall outlet.
  • Wipe down the bike and console casing with damp cloth. Never use solvents, as they can cause damage to the bike.
  • Inspect the power cord. If the power cord is damaged, contact customer technical support.
  • Make sure the power cord is not beneath the bike or in any other area where it might be pinched or cut.

    Weekly:

  • Turn off the bike by unplugging the power cord from the wall outlet.
  • Move the bike to a remote location.
  • Wipe or vacuum out any dust particles or other objects that may have accumulated beneath the bike.
  • Return the bike to its previous position.

    Monthly:

  • Inspect all assembly bolts and pedals for tightness.
  • Clean any debris off the seat guide rail.

How high should the seatpost be set?

  • Comfortable seatpost height varies from person to person. A general guideline is that your knees should remain slightly bent at the bottom of a pedal stroke.

Why is the resistance on the pedals higher (or lower) at a given setting than on other fitness equipment?

  • Resistance at any setting varies between different manufacturers and models. Each piece of fitness equipment you use will likely need to be set differently to achieve your workout goals.

How much room should I allow for my machine?

  • Place the exercise bike on a level surface. There should be one foot in front of the exercise bike for the power cord. For ease of access, there should be an accessible space preferentially on both sides of the bike equal to 2 ft (0.6 meters) to allow a user access to the machine from either side.
  • Do not place the exercise bike in any area that will block any vent or air openings. The exercise bike should not be located in a garage, covered patio, near water, or outdoors.

How do I identify what model version my equipment is and what the serial number is?

  • Locate the decal at the bottom of the frame. The model number is printed on the top of the decal. The serial number is listed below that.
  • Please refer to the Model & Serial Number Identification document for further detail.

Troubleshooting

Find solutions to some of the most common issues with your equipment.

Issue: How do I assemble my fitness equipment?

  • Refer to the Assembly Guide included with the equipment or find the Assembly Guide at matrixmanuals.com

Issue: My fitness equipment feels unstable or makes unexpected noises during use.

  • Ensure the fitness equipment is resting firmly on all feet; refer to the Owner's Manual for leveler foot locations.
  • Ensure all bolts and other hardware are properly installed and torqued appropriately.

Issue: Heart rate is erratic or heart rate function is not working

  • Note: The heart rate function on this product is not a medical device.
  • You may be gripping the heart rate handlebars too tight. Try to maintain moderate pressure while holding on to the heartrate handlebars.
  • Try gripping the heart rate handlebars over the top, with your thumb next to your index finger instead of gripping it with your thumb under the handlebars.
  • Contact heart rate grips are not intended for continuous reading. Rather, try holding the grips for 20–30 seconds at a time for an accurate reading.
  • For issues with reading from a wireless chest strap, please refer to the troubleshooting guide linked below.
  • Remove the console and verify that the yellow heart rate cables are attached properly, making sure that the cables are securely inserted into the console.

View troubleshooting chart for more details.

Issue: No resistance change or erratic or continuous resistance change

  • Please contact the retailer where you purchased the bike or customer tech support.

Issue: My seatpost feels loose or shifts when I'm on it

  • Fully tighten the locking mechanism by turning it clockwise after any seat height adjustments.
  • Check the seat mounting bolts under the seat to ensure they are tight.

Getting Started

Maintenance

Preventative maintenance is the key to smooth operating equipment, as well as keeping the user safe. View the Caring for Your Bike Guide to review the maintenance schedule for your equipment.

View Owner's Manual

View Info Card

FAQ

What do the units nm or ft-lbs mean in the assembly guide?

  • These units measure torque and indicate how tightly a fastener (bolt, nut, or screw) should be tightened. A torque wrench is used to measure this value when tightening a fastener.

How do you take the machine out of energy saver mode to wake up the console?

  • Press any button. Note that you cannot wake up the console with the touchscreen.

Where can I learn more about the programs on my exercise bike?

  • Please refer to the Owners Manual in your product box for a complete description of the programs available on your machine.

Where can I learn more about SPRINT 8®?


Where can I get replacement parts for my equipment?

  • Please contact the retailer where the equipment was purchased or contact the customer technical support in your region.

Where can I find instructions on how to assemble my equipment?

  • Please refer to the Owner's Manual found in the box or search for your electronic Owner's Manual.
  • Please view above Assembly Video.

What routine maintenance should I conduct on my exercise bike?

    After each use:

  • Turn off the bike by unplugging the power cord from the wall outlet.
  • Wipe down the bike and console casing with damp cloth. Never use solvents, as they can cause damage to the bike.
  • Inspect the power cord. If the power cord is damaged, contact customer technical support.
  • Make sure the power cord is not beneath the bike or in any other area where it might be pinched or cut.

    Weekly:

  • Turn off the bike by unplugging the power cord from the wall outlet.
  • Move the bike to a remote location.
  • Wipe or vacuum out any dust particles or other objects that may have accumulated beneath the bike.
  • Return the bike to its previous position.

    Monthly:

  • Inspect all assembly bolts and pedals for tightness.
  • Clean any debris off the seat guide rail.

How high should the seatpost be set?

  • Comfortable seatpost height varies from person to person. A general guideline is that your knees should remain slightly bent at the bottom of a pedal stroke.

Why is the resistance on the pedals higher (or lower) at a given setting than on other fitness equipment?

  • Resistance at any setting varies between different manufacturers and models. Each piece of fitness equipment you use will likely need to be set differently to achieve your workout goals.

How much room should I allow for my machine?

  • Place the exercise bike on a level surface. There should be one foot in front of the exercise bike for the power cord. For ease of access, there should be an accessible space preferentially on both sides of the bike equal to 2 ft (0.6 meters) to allow a user access to the machine from either side.
  • Do not place the exercise bike in any area that will block any vent or air openings. The exercise bike should not be located in a garage, covered patio, near water, or outdoors.

How do I identify what model version my equipment is and what the serial number is?

  • Locate the decal at the bottom of the frame. The model number is printed on the top of the decal. The serial number is listed below that.
  • Please refer to the Model & Serial Number Identification document for further detail.

Troubleshooting

Find solutions to some of the most common issues with your equipment.

Issue: How do I assemble my fitness equipment?

  • Refer to the Assembly Guide included with the equipment or find the Assembly Guide at matrixmanuals.com

Issue: My fitness equipment feels unstable or makes unexpected noises during use.

  • Ensure the fitness equipment is resting firmly on all feet; refer to the Owner's Manual for leveler foot locations.
  • Ensure all bolts and other hardware are properly installed and torqued appropriately.

Issue: Heart rate is erratic or heart rate function is not working

  • Note: The heart rate function on this product is not a medical device.
  • You may be gripping the heart rate handlebars too tight. Try to maintain moderate pressure while holding on to the heartrate handlebars.
  • Try gripping the heart rate handlebars over the top, with your thumb next to your index finger instead of gripping it with your thumb under the handlebars.
  • Contact heart rate grips are not intended for continuous reading. Rather, try holding the grips for 20–30 seconds at a time for an accurate reading.
  • For issues with reading from a wireless chest strap, please refer to the troubleshooting guide linked below.
  • Remove the console and verify that the yellow heart rate cables are attached properly, making sure that the cables are securely inserted into the console.

View troubleshooting chart for more details.

Issue: No resistance change or erratic or continuous resistance change

  • Please contact the retailer where you purchased the bike or customer tech support.

Issue: My seatpost feels loose or shifts when I'm on it

  • Fully tighten the locking mechanism by turning it clockwise after any seat height adjustments.
  • Check the seat mounting bolts under the seat to ensure they are tight.
Console

Get the help you need from our wide variety of customer support resources. You can receive the assistance you need any time of the day, so you can get back to exercising and pursuing your goals.

Console Help