Your cart is currently empty.

Total:$0.00 USD
Show Cart

Getting Started

Maintenance

Preventative maintenance is the key to smooth operating equipment, as well as keeping the user safe. View the Caring for Your Indoor Cycle Guide to review the maintenance schedule for your equipment.

FAQ

How do I connect my ICR50 IX display to Zwift?

  • Learn how to connect your ICR50 IX display to Zwift by watching this informative YouTube video.

How do I mirror content to my ICR50 IX display?

  • Learn how to mirror content from your mobile phone/tablet to your ICR50 IX display by watching this informative YouTube video.

How do I stream content from a media player to my ICR50 IX display?

  • Learn how to stream content from your streaming media player to your ICR50 IX display by watching this informative YouTube video.

Where can I learn more about SPRINT 8®?


What routine maintenance should I conduct on my exercise bike?

    After each use:

  • Turn off the bike by unplugging the power cord from the wall outlet.
  • Wipe down the bike and console casing with damp cloth. Never use solvents, as they can cause damage to the bike.
  • Inspect the power cord. If the power cord is damaged, contact customer technical support.
  • Make sure the power cord is not beneath the bike or in any other area where it might be pinched or cut.

    Weekly:

  • Turn off the bike by unplugging the power cord from the wall outlet.
  • Move the bike to a remote location.
  • Wipe or vacuum out any dust particles or other objects that may have accumulated beneath the bike.
  • Return the bike to its previous position.

    Each Month:

  • Inspect all assembly bolts and pedals for tightness.
  • Clean any debris off the seat guide rail.

Where can I learn more about the programs on my exercise bike?

  • Please refer to the Owners Manual in your product box for a complete description of the programs available on your machine.

Can I download my own apps? Will there be more apps available in the future?

  • Additional apps cannot be added to the console.
  • Future console versions may have additional apps, so be sure to allow software updates to install.

What are the wireless network settings required to run the entertainment apps on my XIR/XER console screen?

  • The wireless requirements are 802.11b/g/n in 2.4 GHz range, minimum speed 3 Mbps (5 Mbps for streaming in high definition).

Can I look at my past workouts?

  • Our consoles are equipped with ViaFit™ workout tracking, and more information can by found at viafitness.com

Does the heart rate strap that comes with the produce need to be synced to Bluetooth?

  • On XR, XER, XIR, T130x, and T130xi consoles, the console will automatically connect to wireless heart rate monitors using the 5kHz protocol when in range.
  • On XR-03, XER-02, XIR-02, and XUR consoles, the Bluetooth heart rate monitor must be paired to the console. Please refer to your Owner's Manual for instructions to connect your compatible device.

How should I clean my console screen?

  • We recommend using a screen cleaner and avoiding products that contain ammonia and alcohol.
  • Spray a soft, lint-free, dry cloth with the screen cleaner and gently wipe the console.
  • Do not use abrasive pads or paper towel and do not spray the console directly, as it could leak into the console and cause damage.
  • Monitor wipes may also be used.

Troubleshooting

Find solutions to some of the most common issues with your equipment.

Issue: I am having trouble understanding how to connect my ICR50 IX display with Zwift

  • Learn how to connect your ICR50 IX display to Zwift by watching this informative YouTube video.

Issue: I am having trouble understanding how to mirror content on my ICR50 IX display

  • Learn how to mirror content from your mobile phone/tablet to your ICR50 IX display by watching this informative YouTube video.

  • Issue: I am having trouble understanding how to stream content from a media player to my ICR50 IX display

    • Learn how to stream content from your streaming media player to your ICR50 IX display by watching this informative YouTube video.

    Issue: Console resets of has an erratic readout during a workout

      Console Connection

    • Unplug bike from wall outlet. Wait 60 seconds.
    • Remove the four screws that hold the console on the mast.
    • Verify that the console's wiring connection points are securely connected and not loose.

      Corrective Action:

    • If these steps do not resolve the problem, contact the retailer where you purchased the equipment or technical support.

    Issue: Heart rate is erratic or heart rate function is not working

    • Note: The heart rate function on this product is not a medical device.
    • You may be gripping the heart rate handlebars too tight. Try to maintain moderate pressure while holding on to the heartrate handlebars.
    • Try gripping the heart rate handlebars over the top, with your thumb next to your index finger instead of gripping it with your thumb under the handlebars.
    • Contact heart rate grips are not intended for continuous reading. Rather, try holding the grips for 20–30 seconds at a time for an accurate reading.
    • For issues with reading from a wireless chest strap, please refer to the troubleshooting guide linked below.
    • Remove the console and verify that the yellow heart rate cables are attached properly, making sure that the cables are securely inserted into the console.

    View troubleshooting chart for more details.

    Issue: No resistance change or erratic or continuous resistance change

    • Please contact the retailer where you purchased the bike or customer tech support.

    Issue: Resistance is too hard or too weak

    • Resistance levels vary by manufacturer and model. You may need to adjust the levels to find a comfortable setting.

    Issue: Can't find the proper saddle/seat position

    • Refer to the exercise bike guide. (Coming soon)

    Issue: Internal noise when pedaling or rough wheel feel while pedaling at higher resistance only

      Surface

    • The machine may not be on a level surface. Verify surface is level and adjust levelers on the machine as needed. Refer to your Owner's Manual for location of levelers.

      Bolts

    • Using your Owner's Manual, verify that all bolts are properly assembled and tightened. Tighten all bolts used for assembly.

      Corrective Action:

    • If these options do not resolve noise issues, contact the retailer where you purchased the exercise bike or customer tech support.

Getting Started

Maintenance

Preventative maintenance is the key to smooth operating equipment, as well as keeping the user safe. View the Caring for Your Bike Guide to review the maintenance schedule for your equipment.

FAQ

Where can I learn more about SPRINT 8®?


What routine maintenance should I conduct on my exercise bike?

    After each use:

  • Turn off the bike by unplugging the power cord from the wall outlet.
  • Wipe down the bike and console casing with damp cloth. Never use solvents, as they can cause damage to the bike.
  • Inspect the power cord. If the power cord is damaged, contact customer technical support.
  • Make sure the power cord is not beneath the bike or in any other area where it might be pinched or cut.

    Weekly:

  • Turn off the bike by unplugging the power cord from the wall outlet.
  • Move the bike to a remote location.
  • Wipe or vacuum out any dust particles or other objects that may have accumulated beneath the bike.
  • Return the bike to its previous position.

    Each Month:

  • Inspect all assembly bolts and pedals for tightness.
  • Clean any debris off the seat guide rail.

Where can I learn more about the programs on my exercise bike?

  • Please refer to the Owners Manual in your product box for a complete description of the programs available on your machine.

Can I download my own apps? Will there be more apps available in the future?

  • Additional apps cannot be added to the console.
  • Future console versions may have additional apps, so be sure to allow software updates to install.

What are the wireless network settings required to run the entertainment apps on my XIR/XER console screen?

  • The wireless requirements are 802.11b/g/n in 2.4 GHz range, minimum speed 3 Mbps (5 Mbps for streaming in high definition).

Can I look at my past workouts?

  • Our consoles are equipped with ViaFit™ workout tracking, and more information can by found at viafitness.com

Does the heart rate strap that comes with the produce need to be synced to Bluetooth?

  • On XR, XER, XIR, T130x, and T130xi consoles, the console will automatically connect to wireless heart rate monitors using the 5kHz protocol when in range.
  • On XR-03, XER-02, XIR-02, and XUR consoles, the Bluetooth heart rate monitor must be paired to the console. Please refer to your Owner's Manual for instructions to connect your compatible device.

How should I clean my console screen?

  • We recommend using a screen cleaner and avoiding products that contain ammonia and alcohol.
  • Spray a soft, lint-free, dry cloth with the screen cleaner and gently wipe the console.
  • Do not use abrasive pads or paper towel and do not spray the console directly, as it could leak into the console and cause damage.
  • Monitor wipes may also be used.

Troubleshooting

Find solutions to some of the most common issues with your equipment.

Issue: Console resets of has an erratic readout during a workout

    Console Connection

  • Unplug bike from wall outlet. Wait 60 seconds.
  • Remove the four screws that hold the console on the mast.
  • Verify that the console's wiring connection points are securely connected and not loose.

    Corrective Action:

  • If these steps do not resolve the problem, contact the retailer where you purchased the equipment or technical support.

Issue: Heart rate is erratic or heart rate function is not working

  • Note: The heart rate function on this product is not a medical device.
  • You may be gripping the heart rate handlebars too tight. Try to maintain moderate pressure while holding on to the heartrate handlebars.
  • Try gripping the heart rate handlebars over the top, with your thumb next to your index finger instead of gripping it with your thumb under the handlebars.
  • Contact heart rate grips are not intended for continuous reading. Rather, try holding the grips for 20–30 seconds at a time for an accurate reading.
  • For issues with reading from a wireless chest strap, please refer to the troubleshooting guide linked below.
  • Remove the console and verify that the yellow heart rate cables are attached properly, making sure that the cables are securely inserted into the console.

View troubleshooting chart for more details.

Issue: No resistance change or erratic or continuous resistance change

  • Please contact the retailer where you purchased the bike or customer tech support.

Issue: Resistance is too hard or too weak

  • Resistance levels vary by manufacturer and model. You may need to adjust the levels to find a comfortable setting.

Issue: Can't find the proper saddle/seat position

  • Refer to the exercise bike guide. (Coming soon)

Issue: Internal noise when pedaling or rough wheel feel while pedaling at higher resistance only

    Surface

  • The machine may not be on a level surface. Verify surface is level and adjust levelers on the machine as needed. Refer to your Owner's Manual for location of levelers.

    Bolts

  • Using your Owner's Manual, verify that all bolts are properly assembled and tightened. Tighten all bolts used for assembly.

    Corrective Action:

  • If these options do not resolve noise issues, contact the retailer where you purchased the exercise bike or customer tech support.

Getting Started

Maintenance

Preventative maintenance is the key to smooth operating equipment, as well as keeping the user safe. View the Caring for Your Bike Guide to review the maintenance schedule for your equipment.

FAQ

Where can I learn more about SPRINT 8®?


What routine maintenance should I conduct on my exercise bike?

    After each use:

  • Turn off the bike by unplugging the power cord from the wall outlet.
  • Wipe down the bike and console casing with damp cloth. Never use solvents, as they can cause damage to the bike.
  • Inspect the power cord. If the power cord is damaged, contact customer technical support.
  • Make sure the power cord is not beneath the bike or in any other area where it might be pinched or cut.

    Weekly:

  • Turn off the bike by unplugging the power cord from the wall outlet.
  • Move the bike to a remote location.
  • Wipe or vacuum out any dust particles or other objects that may have accumulated beneath the bike.
  • Return the bike to its previous position.

    Each Month:

  • Inspect all assembly bolts and pedals for tightness.
  • Clean any debris off the seat guide rail.

Where can I learn more about the programs on my exercise bike?

  • Please refer to the Owners Manual in your product box for a complete description of the programs available on your machine.

Can I download my own apps? Will there be more apps available in the future?

  • Additional apps cannot be added to the console.
  • Future console versions may have additional apps, so be sure to allow software updates to install.

What are the wireless network settings required to run the entertainment apps on my XIR/XER console screen?

  • The wireless requirements are 802.11b/g/n in 2.4 GHz range, minimum speed 3 Mbps (5 Mbps for streaming in high definition).

Can I look at my past workouts?

  • Our consoles are equipped with ViaFit™ workout tracking, and more information can by found at viafitness.com

Does the heart rate strap that comes with the produce need to be synced to Bluetooth?

  • On XR, XER, XIR, T130x, and T130xi consoles, the console will automatically connect to wireless heart rate monitors using the 5kHz protocol when in range.
  • On XR-03, XER-02, XIR-02, and XUR consoles, the Bluetooth heart rate monitor must be paired to the console. Please refer to your Owner's Manual for instructions to connect your compatible device.

How should I clean my console screen?

  • We recommend using a screen cleaner and avoiding products that contain ammonia and alcohol.
  • Spray a soft, lint-free, dry cloth with the screen cleaner and gently wipe the console.
  • Do not use abrasive pads or paper towel and do not spray the console directly, as it could leak into the console and cause damage.
  • Monitor wipes may also be used.

Troubleshooting

Find solutions to some of the most common issues with your equipment.

Issue: Console resets of has an erratic readout during a workout

    Console Connection

  • Unplug bike from wall outlet. Wait 60 seconds.
  • Remove the four screws that hold the console on the mast.
  • Verify that the console's wiring connection points are securely connected and not loose.

    Corrective Action:

  • If these steps do not resolve the problem, contact the retailer where you purchased the equipment or technical support.

Issue: Heart rate is erratic or heart rate function is not working

  • Note: The heart rate function on this product is not a medical device.
  • You may be gripping the heart rate handlebars too tight. Try to maintain moderate pressure while holding on to the heartrate handlebars.
  • Try gripping the heart rate handlebars over the top, with your thumb next to your index finger instead of gripping it with your thumb under the handlebars.
  • Contact heart rate grips are not intended for continuous reading. Rather, try holding the grips for 20–30 seconds at a time for an accurate reading.
  • For issues with reading from a wireless chest strap, please refer to the troubleshooting guide linked below.
  • Remove the console and verify that the yellow heart rate cables are attached properly, making sure that the cables are securely inserted into the console.

View troubleshooting chart for more details.

Issue: No resistance change or erratic or continuous resistance change

  • Please contact the retailer where you purchased the bike or customer tech support.

Issue: Resistance is too hard or too weak

  • Resistance levels vary by manufacturer and model. You may need to adjust the levels to find a comfortable setting.

Issue: Can't find the proper saddle/seat position

  • Refer to the exercise bike guide. (Coming soon)

Issue: Internal noise when pedaling or rough wheel feel while pedaling at higher resistance only

    Surface

  • The machine may not be on a level surface. Verify surface is level and adjust levelers on the machine as needed. Refer to your Owner's Manual for location of levelers.

    Bolts

  • Using your Owner's Manual, verify that all bolts are properly assembled and tightened. Tighten all bolts used for assembly.

    Corrective Action:

  • If these options do not resolve noise issues, contact the retailer where you purchased the exercise bike or customer tech support.

Getting Started

Maintenance

Preventative maintenance is the key to smooth operating equipment, as well as keeping the user safe. View the Caring for Your Bike Guide to review the maintenance schedule for your equipment.

FAQ

Where can I learn more about SPRINT 8®?


What routine maintenance should I conduct on my exercise bike?

    After each use:

  • Turn off the bike by unplugging the power cord from the wall outlet.
  • Wipe down the bike and console casing with damp cloth. Never use solvents, as they can cause damage to the bike.
  • Inspect the power cord. If the power cord is damaged, contact customer technical support.
  • Make sure the power cord is not beneath the bike or in any other area where it might be pinched or cut.

    Weekly:

  • Turn off the bike by unplugging the power cord from the wall outlet.
  • Move the bike to a remote location.
  • Wipe or vacuum out any dust particles or other objects that may have accumulated beneath the bike.
  • Return the bike to its previous position.

    Each Month:

  • Inspect all assembly bolts and pedals for tightness.
  • Clean any debris off the seat guide rail.

Where can I learn more about the programs on my exercise bike?

  • Please refer to the Owners Manual in your product box for a complete description of the programs available on your machine.

Can I download my own apps? Will there be more apps available in the future?

  • Additional apps cannot be added to the console.
  • Future console versions may have additional apps, so be sure to allow software updates to install.

What are the wireless network settings required to run the entertainment apps on my XIR/XER console screen?

  • The wireless requirements are 802.11b/g/n in 2.4 GHz range, minimum speed 3 Mbps (5 Mbps for streaming in high definition).

Can I look at my past workouts?

  • Our consoles are equipped with ViaFit™ workout tracking, and more information can by found at viafitness.com

Does the heart rate strap that comes with the produce need to be synced to Bluetooth?

  • On XR, XER, XIR, T130x, and T130xi consoles, the console will automatically connect to wireless heart rate monitors using the 5kHz protocol when in range.
  • On XR-03, XER-02, XIR-02, and XUR consoles, the Bluetooth heart rate monitor must be paired to the console. Please refer to your Owner's Manual for instructions to connect your compatible device.

How should I clean my console screen?

  • We recommend using a screen cleaner and avoiding products that contain ammonia and alcohol.
  • Spray a soft, lint-free, dry cloth with the screen cleaner and gently wipe the console.
  • Do not use abrasive pads or paper towel and do not spray the console directly, as it could leak into the console and cause damage.
  • Monitor wipes may also be used.

Troubleshooting

Find solutions to some of the most common issues with your equipment.

Issue: Console resets of has an erratic readout during a workout

    Console Connection

  • Unplug bike from wall outlet. Wait 60 seconds.
  • Remove the four screws that hold the console on the mast.
  • Verify that the console's wiring connection points are securely connected and not loose.

    Corrective Action:

  • If these steps do not resolve the problem, contact the retailer where you purchased the equipment or technical support.

Issue: Heart rate is erratic or heart rate function is not working

  • Note: The heart rate function on this product is not a medical device.
  • You may be gripping the heart rate handlebars too tight. Try to maintain moderate pressure while holding on to the heartrate handlebars.
  • Try gripping the heart rate handlebars over the top, with your thumb next to your index finger instead of gripping it with your thumb under the handlebars.
  • Contact heart rate grips are not intended for continuous reading. Rather, try holding the grips for 20–30 seconds at a time for an accurate reading.
  • For issues with reading from a wireless chest strap, please refer to the troubleshooting guide linked below.
  • Remove the console and verify that the yellow heart rate cables are attached properly, making sure that the cables are securely inserted into the console.

View troubleshooting chart for more details.

Issue: No resistance change or erratic or continuous resistance change

  • Please contact the retailer where you purchased the bike or customer tech support.

Issue: Resistance is too hard or too weak

  • Resistance levels vary by manufacturer and model. You may need to adjust the levels to find a comfortable setting.

Issue: Can't find the proper saddle/seat position

  • Refer to the exercise bike guide. (Coming soon)

Issue: Internal noise when pedaling or rough wheel feel while pedaling at higher resistance only

    Surface

  • The machine may not be on a level surface. Verify surface is level and adjust levelers on the machine as needed. Refer to your Owner's Manual for location of levelers.

    Bolts

  • Using your Owner's Manual, verify that all bolts are properly assembled and tightened. Tighten all bolts used for assembly.

    Corrective Action:

  • If these options do not resolve noise issues, contact the retailer where you purchased the exercise bike or customer tech support.

Issue: Seat position feels loose on the U30

    Locking Mechanism

  • When adjusting the seat height, tighten the locking mechanism by turning clockwise until tight.
  • Check to see that the seat mounting bolts under the seat are tight.

    Corrective Action:

  • If the seat continues to slip, contact the retailer where you purchased the exercise bike or customer tech support.

Getting Started

Maintenance

Preventative maintenance is the key to smooth operating equipment, as well as keeping the user safe. View the Caring for Your Bike Guide to review the maintenance schedule for your equipment.

FAQ

Where can I learn more about SPRINT 8®?


What routine maintenance should I conduct on my exercise bike?

    After each use:

  • Turn off the bike by unplugging the power cord from the wall outlet.
  • Wipe down the bike and console casing with damp cloth. Never use solvents, as they can cause damage to the bike.
  • Inspect the power cord. If the power cord is damaged, contact customer technical support.
  • Make sure the power cord is not beneath the bike or in any other area where it might be pinched or cut.

    Weekly:

  • Turn off the bike by unplugging the power cord from the wall outlet.
  • Move the bike to a remote location.
  • Wipe or vacuum out any dust particles or other objects that may have accumulated beneath the bike.
  • Return the bike to its previous position.

    Each Month:

  • Inspect all assembly bolts and pedals for tightness.
  • Clean any debris off the seat guide rail.

Where can I learn more about the programs on my exercise bike?

  • Please refer to the Owners Manual in your product box for a complete description of the programs available on your machine.

Can I download my own apps? Will there be more apps available in the future?

  • Additional apps cannot be added to the console.
  • Future console versions may have additional apps, so be sure to allow software updates to install.

What are the wireless network settings required to run the entertainment apps on my XIR/XER console screen?

  • The wireless requirements are 802.11b/g/n in 2.4 GHz range, minimum speed 3 Mbps (5 Mbps for streaming in high definition).

Can I look at my past workouts?

  • Our consoles are equipped with ViaFit™ workout tracking, and more information can by found at viafitness.com

Does the heart rate strap that comes with the produce need to be synced to Bluetooth?

  • On XR, XER, XIR, T130x, and T130xi consoles, the console will automatically connect to wireless heart rate monitors using the 5kHz protocol when in range.
  • On XR-03, XER-02, XIR-02, and XUR consoles, the Bluetooth heart rate monitor must be paired to the console. Please refer to your Owner's Manual for instructions to connect your compatible device.

How should I clean my console screen?

  • We recommend using a screen cleaner and avoiding products that contain ammonia and alcohol.
  • Spray a soft, lint-free, dry cloth with the screen cleaner and gently wipe the console.
  • Do not use abrasive pads or paper towel and do not spray the console directly, as it could leak into the console and cause damage.
  • Monitor wipes may also be used.

Troubleshooting

Find solutions to some of the most common issues with your equipment.

Issue: Console resets of has an erratic readout during a workout

    Console Connection

  • Unplug bike from wall outlet. Wait 60 seconds.
  • Remove the four screws that hold the console on the mast.
  • Verify that the console's wiring connection points are securely connected and not loose.

    Corrective Action:

  • If these steps do not resolve the problem, contact the retailer where you purchased the equipment or technical support.

Issue: Heart rate is erratic or heart rate function is not working

  • Note: The heart rate function on this product is not a medical device.
  • You may be gripping the heart rate handlebars too tight. Try to maintain moderate pressure while holding on to the heartrate handlebars.
  • Try gripping the heart rate handlebars over the top, with your thumb next to your index finger instead of gripping it with your thumb under the handlebars.
  • Contact heart rate grips are not intended for continuous reading. Rather, try holding the grips for 20–30 seconds at a time for an accurate reading.
  • For issues with reading from a wireless chest strap, please refer to the troubleshooting guide linked below.
  • Remove the console and verify that the yellow heart rate cables are attached properly, making sure that the cables are securely inserted into the console.

View troubleshooting chart for more details.

Issue: No resistance change or erratic or continuous resistance change

  • Please contact the retailer where you purchased the bike or customer tech support.

Issue: Resistance is too hard or too weak

  • Resistance levels vary by manufacturer and model. You may need to adjust the levels to find a comfortable setting.

Issue: Can't find the proper saddle/seat position

  • Refer to the exercise bike guide. (Coming soon)

Issue: Internal noise when pedaling or rough wheel feel while pedaling at higher resistance only

    Surface

  • The machine may not be on a level surface. Verify surface is level and adjust levelers on the machine as needed. Refer to your Owner's Manual for location of levelers.

    Bolts

  • Using your Owner's Manual, verify that all bolts are properly assembled and tightened. Tighten all bolts used for assembly.

    Corrective Action:

  • If these options do not resolve noise issues, contact the retailer where you purchased the exercise bike or customer tech support.
Console

Get the help you need from our wide variety of customer support resources. You can receive the assistance you need any time of the day, so you can get back to exercising and pursuing your goals.

Console Help