Consoles

Preventative maintenance is the key to smooth operating equipment. View the XER console Owner's Manual and Touch Console Guide to review the maintenance schedule for your console.

Software Update

If your console is connected to WiFi, you can update directly from your console. If your console is not connected to WiFi, download the most recent updates HERE

How do I take the machine out of energy saver mode to wake up the console?

• Press any button.

How should I clean my console screen?

• We recommend using a screen cleaner and avoiding products that contain ammonia and alcohol
• Spray a soft, lint-free, dry cloth with the screen cleaner and gently wipe the console
• Do not use abrasive pads or paper towel and do not spray the console directly, as it could leak into the console and cause damage
• Monitor wipes may also be used

How do I turn energy saver mode on or off?

• From the console home screen, touch the gear icon in the upper right corner
• Touch Machine Settings
• Touch Hardware
• Press the box next to "Energy Saver" to turn Energy Saver mode on and Demo mode off
• Touch the home icon in the upper left corner to save the settings and return to the home screen

Where can I learn more about Sprint 8?

• Learn more at Sprint8.com

Where can I learn more about the programs on my product?

• Please refer to your Owner's Manual for a complete description of the programs available on your machine.

Does the heart rate strap that comes with the product need to be synced to Bluetooth?

• On XR, XER, XIR, T130x, and T130xi consoles, the console will automatically connect to wireless heart rate monitors using the 5kHz protocol when in range.
• On XR-03, XER-02, XIR-02, and XUR consoles, the Bluetooth heart rate monitor must be paired to the console. Please refer to your Owner's Manual for instructions to connect your compatible device.

How do I sync my Bluetooth heart rate strap to my console?

A Bluetooth heart rate monitor must be paired to console prior to use:


• Place the chest strap directly on your skin, just below your sternum. It should be snug enough to stay in place during your activity.
• From the console home screen, touch the gear icon in the upper right corner
• Touch Device Pairing
• Touch Heart Rate Monitors. The Bluetooth chest strap device should appear to the right after a few seconds.
• Press the device name to connect. Once paired, a heart icon will appear in the upper right corner of the screen.
• For more information, check the Owner's Manual.

How can I confirm which console model I have?

You can use the serial number prefix to confirm your console model. The serial number label is located on the back of the console:


• T130x- CTM540
• T130xi- XTM541
• XR consoles- CTM697
• XER consoles- CTM698
• XIR consoles- CTM699
• XER-02 consoles- CTM751
• XIR-02 consoles- CTM752
• XUR consoles- CTM753
• XR-03 consoles- CTM770

What are the wireless network settings required to run the entertainment apps on my XIR/XER console screen?

• The wireless requirements are 802.11b/g/n in 2.4 GHz range, minimum speed 3 Mbps (5 Mbps for streaming in high definition)

What are the wireless network settings required to run the iFIT app on my XUR/ XIR-02/XER-02 console screen?

• The minimum speed required is 20 Mbps

Can I open an entertainment app before starting my workout?

• Yes. Press the Apps tile on the home screen, select an app and set up a manual workout. The app will launch once you press GO.

How do I change the default city on the weather map?

From the console home screen, touch the gear icon in the upper right corner


• Touch Machine Settings
• Touch Weather
• Touch and drag the map
• Double tap the location you wish to set as the default

How do I turn off the factory default looping videos when the machine is idle?

Turn on Energy Saver mode by:


• From the console home screen, touch the gear icon in the upper right corner
• Touch Machine Settings
• Touch Hardware
• Check the box next to "Energy Saver" mode

What HDMI sources are compatible with my console?

• The HDMI input supports up to HDMI version 1.4b and HDCP version 1.4

How do I identify what model version my equipment is and what the serial number is?

• Locate the decal at the bottom of the frame. The model number is printed on the top of the decal. The serial number is listed below that.
• Please refer to the Model & Serial Number Identification document for further detail.

Find solutions to some of the most common issues with your console.

Issue: My console is saying that my streaming service isn't compatible with a web browser in the console

• At this time, we can't guarantee our installed Web Browser will support streaming. The best option, if using an XIR-02 or XUR console, would be to use the HDMI input with either a digital media player that supports the streaming app or mirror from a device that supports the streaming app.

Issue: Console buttons aren't aligned with touch

• Access the settings menu by touching the gear icon in the top right corner of the home screen
• Tap "Machine Settings" from the settings menu
• Double tap the bottom left corner of the screen, then double tap the bottom right corner
• In the engineering menu:
• Treadmills: press and hold "Incline Up" and "Speed Down" on the handgrips for 5 seconds
• Bikes/Ellipticals: press and hold "Resistance Up" and "Resistance Down" for 5 seconds
• Follow the screen calibration instructions

Issue: Bluetooth-enabled device is not syncing with console

• Verify that Bluetooth is enabled on your device
• Verify that your Bluetooth headphones are not synced with any other device

Issue: Passport Player is not syncing with console

• Reset power on the Passport Player and the equipment
• Check for a software update
• Verify that the player is within 25–30 feet of the equipment
• Make sure there is a clear path between the player and the equipment

Issue: No console display

Power Source


• Verify that the power cord is securely plugged into the wall outlet.
• Verify that the power switch is turned on. If the red light on the switch is on, refer to the console display suggestions below.

Corrective Action:


• If red light switch is on, refer to the console display suggestions below. If switch light is not lit, contact the retailer where you purchased the equipment or customer tech support.

Crimped Power Cable


• Unplug equipment from wall outlet.
• Wait three minutes, allowing the lower board to discharge built-up energy.
• Check power cord for pinches or crimps.

Corrective Action:


• If power cord is pinched or crimped, contact the retailer where you purchased the equipment or customer tech support.

Appropriate Circuit


• Verify that the equipment is on a 20-amp dedicated circuit.
• You can check this by going to the circuit breaker box in your home and turning the breaker with the equipment off, checking to see if any other electronics turn off as well.
• Contact an electrician to verify, if necessary.


Tripped Circuit Breaker


• Find the power control box for the outlet and verify that the specified circuit has not been tripped.


Corrective Action:


• If the circuit breaker is tripped, reset breaker and try the machine again. If the breaker trips again, contact the retailer where you purchased the machine or customer tech support.



Issue: Update console software



For XER/XIR/XUR consoles connected to Wi-Fi


• Access the settings menu by touching the gear icon in the top right corner of the home screen
• Tap "Machine Settings" from the settings menu
• Tap "Update"
• Tap "Check for Updates"
• If updates are found, they will be listed under "Available Updates" and the button will display "Install"


For XER/XIR/XUR consoles not connected to Wi-Fi


• Please contact your local Matrix distributor for assistance

Preventative maintenance is the key to smooth operating equipment. View the XIR console Owner's Manual and Touch Console Guide to review the maintenance schedule for your console.

Software Update

If your console is connected to WiFi, you can update directly from your console. If your console is not connected to WiFi, download the most recent updates HERE

How do I take the machine out of energy saver mode to wake up the console?

• Press any button.

How should I clean my console screen?

• We recommend using a screen cleaner and avoiding products that contain ammonia and alcohol
• Spray a soft, lint-free, dry cloth with the screen cleaner and gently wipe the console
• Do not use abrasive pads or paper towel and do not spray the console directly, as it could leak into the console and cause damage
• Monitor wipes may also be used

How do I turn energy saver mode on or off?

• From the console home screen, touch the gear icon in the upper right corner
• Touch Machine Settings
• Touch Hardware
• Press the box next to "Energy Saver" to turn Energy Saver mode on and Demo mode off
• Touch the home icon in the upper left corner to save the settings and return to the home screen

Where can I learn more about Sprint 8?

• Learn more at Sprint8.com

Where can I learn more about the programs on my product?

• Please refer to your Owner's Manual for a complete description of the programs available on your machine.

Does the heart rate strap that comes with the product need to be synced to Bluetooth?

• On XR, XER, XIR, T130x, and T130xi consoles, the console will automatically connect to wireless heart rate monitors using the 5kHz protocol when in range.
• On XR-03, XER-02, XIR-02, and XUR consoles, the Bluetooth heart rate monitor must be paired to the console. Please refer to your Owner's Manual for instructions to connect your compatible device.

How do I sync my Bluetooth heart rate strap to my console?

A Bluetooth heart rate monitor must be paired to console prior to use:


• Place the chest strap directly on your skin, just below your sternum. It should be snug enough to stay in place during your activity.
• From the console home screen, touch the gear icon in the upper right corner
• Touch Device Pairing
• Touch Heart Rate Monitors. The Bluetooth chest strap device should appear to the right after a few seconds.
• Press the device name to connect. Once paired, a heart icon will appear in the upper right corner of the screen.
• For more information, check the Owner's Manual.

How can I confirm which console model I have?

You can use the serial number prefix to confirm your console model. The serial number label is located on the back of the console:


• T130x- CTM540
• T130xi- XTM541
• XR consoles- CTM697
• XER consoles- CTM698
• XIR consoles- CTM699
• XER-02 consoles- CTM751
• XIR-02 consoles- CTM752
• XUR consoles- CTM753
• XR-03 consoles- CTM770

What are the wireless network settings required to run the entertainment apps on my XIR/XER console screen?

• The wireless requirements are 802.11b/g/n in 2.4 GHz range, minimum speed 3 Mbps (5 Mbps for streaming in high definition)

What are the wireless network settings required to run the iFIT app on my XUR/ XIR-02/XER-02 console screen?

• The minimum speed required is 20 Mbps

Can I open an entertainment app before starting my workout?

• Yes. Press the Apps tile on the home screen, select an app and set up a manual workout. The app will launch once you press GO.

How do I change the default city on the weather map?

From the console home screen, touch the gear icon in the upper right corner


• Touch Machine Settings
• Touch Weather
• Touch and drag the map
• Double tap the location you wish to set as the default

How do I turn off the factory default looping videos when the machine is idle?

Turn on Energy Saver mode by:


• From the console home screen, touch the gear icon in the upper right corner
• Touch Machine Settings
• Touch Hardware
• Check the box next to "Energy Saver" mode

What HDMI sources are compatible with my console?

• The HDMI input supports up to HDMI version 1.4b and HDCP version 1.4

How do I identify what model version my equipment is and what the serial number is?

• Locate the decal at the bottom of the frame. The model number is printed on the top of the decal. The serial number is listed below that.
• Please refer to the Model & Serial Number Identification document for further detail.

Find solutions to some of the most common issues with your console.

Issue: My console is saying that my streaming service isn't compatible with a web browser in the console

• At this time, we can't guarantee our installed Web Browser will support streaming. The best option, if using an XIR-02 or XUR console, would be to use the HDMI input with either a digital media player that supports the streaming app or mirror from a device that supports the streaming app.

Issue: Console buttons aren't aligned with touch

• Access the settings menu by touching the gear icon in the top right corner of the home screen
• Tap "Machine Settings" from the settings menu
• Double tap the bottom left corner of the screen, then double tap the bottom right corner
• In the engineering menu:
• Treadmills: press and hold "Incline Up" and "Speed Down" on the handgrips for 5 seconds
• Bikes/Ellipticals: press and hold "Resistance Up" and "Resistance Down" for 5 seconds
• Follow the screen calibration instructions

Issue: Bluetooth-enabled device is not syncing with console

• Verify that Bluetooth is enabled on your device
• Verify that your Bluetooth headphones are not synced with any other device

Issue: Passport Player is not syncing with console

• Reset power on the Passport Player and the equipment
• Check for a software update
• Verify that the player is within 25–30 feet of the equipment
• Make sure there is a clear path between the player and the equipment

Issue: No console display

Power Source


• Verify that the power cord is securely plugged into the wall outlet.
• Verify that the power switch is turned on. If the red light on the switch is on, refer to the console display suggestions below.

Corrective Action:


• If red light switch is on, refer to the console display suggestions below. If switch light is not lit, contact the retailer where you purchased the equipment or customer tech support.

Crimped Power Cable


• Unplug equipment from wall outlet.
• Wait three minutes, allowing the lower board to discharge built-up energy.
• Check power cord for pinches or crimps.

Corrective Action:


• If power cord is pinched or crimped, contact the retailer where you purchased the equipment or customer tech support.

Appropriate Circuit


• Verify that the equipment is on a 20-amp dedicated circuit.
• You can check this by going to the circuit breaker box in your home and turning the breaker with the equipment off, checking to see if any other electronics turn off as well.
• Contact an electrician to verify, if necessary.


Tripped Circuit Breaker


• Find the power control box for the outlet and verify that the specified circuit has not been tripped.


Corrective Action:


• If the circuit breaker is tripped, reset breaker and try the machine again. If the breaker trips again, contact the retailer where you purchased the machine or customer tech support.



Issue: Update console software



For XER/XIR/XUR consoles connected to Wi-Fi


• Access the settings menu by touching the gear icon in the top right corner of the home screen
• Tap "Machine Settings" from the settings menu
• Tap "Update"
• Tap "Check for Updates"
• If updates are found, they will be listed under "Available Updates" and the button will display "Install"


For XER/XIR/XUR consoles not connected to Wi-Fi


• Please contact your local Matrix distributor for assistance

Preventative maintenance is the key to smooth operating equipment. View the XUR console Owner's Manual and Touch Console Guide to review the maintenance schedule for your console.

Software Update

If your console is connected to WiFi, you can update directly from your console. If your console is not connected to WiFi, download the most recent updates HERE

How do I take the machine out of energy saver mode to wake up the console?

• Press any button.

How should I clean my console screen?

• We recommend using a screen cleaner and avoiding products that contain ammonia and alcohol
• Spray a soft, lint-free, dry cloth with the screen cleaner and gently wipe the console
• Do not use abrasive pads or paper towel and do not spray the console directly, as it could leak into the console and cause damage
• Monitor wipes may also be used

How do I turn energy saver mode on or off?

• From the console home screen, touch the gear icon in the upper right corner
• Touch Machine Settings
• Touch Hardware
• Press the box next to "Energy Saver" to turn Energy Saver mode on and Demo mode off
• Touch the home icon in the upper left corner to save the settings and return to the home screen

Where can I learn more about Sprint 8?

• Learn more at Sprint8.com

Where can I learn more about the programs on my product?

• Please refer to your Owner's Manual for a complete description of the programs available on your machine.

Does the heart rate strap that comes with the product need to be synced to Bluetooth?

• On XR, XER, XIR, T130x, and T130xi consoles, the console will automatically connect to wireless heart rate monitors using the 5kHz protocol when in range.
• On XR-03, XER-02, XIR-02, and XUR consoles, the Bluetooth heart rate monitor must be paired to the console. Please refer to your Owner's Manual for instructions to connect your compatible device.

How do I sync my Bluetooth heart rate strap to my console?

A Bluetooth heart rate monitor must be paired to console prior to use:


• Place the chest strap directly on your skin, just below your sternum. It should be snug enough to stay in place during your activity.
• From the console home screen, touch the gear icon in the upper right corner
• Touch Device Pairing
• Touch Heart Rate Monitors. The Bluetooth chest strap device should appear to the right after a few seconds.
• Press the device name to connect. Once paired, a heart icon will appear in the upper right corner of the screen.
• For more information, check the Owner's Manual.

How can I confirm which console model I have?

You can use the serial number prefix to confirm your console model. The serial number label is located on the back of the console:


• T130x- CTM540
• T130xi- XTM541
• XR consoles- CTM697
• XER consoles- CTM698
• XIR consoles- CTM699
• XER-02 consoles- CTM751
• XIR-02 consoles- CTM752
• XUR consoles- CTM753
• XR-03 consoles- CTM770

What are the wireless network settings required to run the entertainment apps on my XIR/XER console screen?

• The wireless requirements are 802.11b/g/n in 2.4 GHz range, minimum speed 3 Mbps (5 Mbps for streaming in high definition)

What are the wireless network settings required to run the iFIT app on my XUR/ XIR-02/XER-02 console screen?

• The minimum speed required is 20 Mbps

Can I open an entertainment app before starting my workout?

• Yes. Press the Apps tile on the home screen, select an app and set up a manual workout. The app will launch once you press GO.

How do I change the default city on the weather map?

From the console home screen, touch the gear icon in the upper right corner


• Touch Machine Settings
• Touch Weather
• Touch and drag the map
• Double tap the location you wish to set as the default

How do I turn off the factory default looping videos when the machine is idle?

Turn on Energy Saver mode by:


• From the console home screen, touch the gear icon in the upper right corner
• Touch Machine Settings
• Touch Hardware
• Check the box next to "Energy Saver" mode

What HDMI sources are compatible with my console?

• The HDMI input supports up to HDMI version 1.4b and HDCP version 1.4

How do I identify what model version my equipment is and what the serial number is?

• Locate the decal at the bottom of the frame. The model number is printed on the top of the decal. The serial number is listed below that.
• Please refer to the Model & Serial Number Identification document for further detail.

Find solutions to some of the most common issues with your console.

Issue: My console is saying that my streaming service isn't compatible with a web browser in the console

• At this time, we can't guarantee our installed Web Browser will support streaming. The best option, if using an XIR-02 or XUR console, would be to use the HDMI input with either a digital media player that supports the streaming app or mirror from a device that supports the streaming app.

Issue: Console buttons aren't aligned with touch

• Access the settings menu by touching the gear icon in the top right corner of the home screen
• Tap "Machine Settings" from the settings menu
• Double tap the bottom left corner of the screen, then double tap the bottom right corner
• In the engineering menu:
• Treadmills: press and hold "Incline Up" and "Speed Down" on the handgrips for 5 seconds
• Bikes/Ellipticals: press and hold "Resistance Up" and "Resistance Down" for 5 seconds
• Follow the screen calibration instructions

Issue: Bluetooth-enabled device is not syncing with console

• Verify that Bluetooth is enabled on your device
• Verify that your Bluetooth headphones are not synced with any other device

Issue: Passport Player is not syncing with console

• Reset power on the Passport Player and the equipment
• Check for a software update
• Verify that the player is within 25–30 feet of the equipment
• Make sure there is a clear path between the player and the equipment

Issue: No console display

Power Source


• Verify that the power cord is securely plugged into the wall outlet.
• Verify that the power switch is turned on. If the red light on the switch is on, refer to the console display suggestions below.

Corrective Action:


• If red light switch is on, refer to the console display suggestions below. If switch light is not lit, contact the retailer where you purchased the equipment or customer tech support.

Crimped Power Cable


• Unplug equipment from wall outlet.
• Wait three minutes, allowing the lower board to discharge built-up energy.
• Check power cord for pinches or crimps.

Corrective Action:


• If power cord is pinched or crimped, contact the retailer where you purchased the equipment or customer tech support.

Appropriate Circuit


• Verify that the equipment is on a 20-amp dedicated circuit.
• You can check this by going to the circuit breaker box in your home and turning the breaker with the equipment off, checking to see if any other electronics turn off as well.
• Contact an electrician to verify, if necessary.


Tripped Circuit Breaker


• Find the power control box for the outlet and verify that the specified circuit has not been tripped.


Corrective Action:


• If the circuit breaker is tripped, reset breaker and try the machine again. If the breaker trips again, contact the retailer where you purchased the machine or customer tech support.



Issue: Update console software



For XER/XIR/XUR consoles connected to Wi-Fi


• Access the settings menu by touching the gear icon in the top right corner of the home screen
• Tap "Machine Settings" from the settings menu
• Tap "Update"
• Tap "Check for Updates"
• If updates are found, they will be listed under "Available Updates" and the button will display "Install"


For XER/XIR/XUR consoles not connected to Wi-Fi


• Please contact your local Matrix distributor for assistance

Preventative maintenance is key to smooth operating equipment. View the T130 X Owner's Manual to review the maintenance schedule for your T130.

Software Update

Review the first 6 digits of the console serial number to confirm which software to use. You can find the serial number on the sticker attached to the back of the console.

T130X

(Serial number TM540)

Download update (up to 2GB)

Preventative maintenance is key to smooth operating equipment. View the T130 XI Owner's Manual to review the maintenance schedule for your T130.

Software Update

Review the first 6 digits of the console serial number to confirm which software to use. You can find the serial number on the sticker attached to the back of the console.

T130XI

(Serial number TM541)

Download update (up to 2GB)