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Getting Started

Maintenance

Preventative maintenance is the key to smooth operating equipment. View the XR console Owner's Manual to review the maintenance schedule for your console.

Software Update

Download the most recent update file (up to 2GB)

Our technology team is always looking for ways to improve overall functionality. The latest console software updates are available to download onto a blank USB drive from the link above and upload to your console through the USB port. Please follow this video of detailed instructions: Software Update Instructions Video

Change Log

    v12.002

  • Fixes speed issue when switching from metric to imperial
  • Bug fixes related to KPH setting

  • v9.011

  • Provides compatibility with the C50 ClimbMill


FAQ

How do I reset the "Lube Belt" message on my treadmill console?

    For XR consoles

  • Press and hold the "Speed Up" and "Stop" buttons for 5 seconds

How do I take the machine out of energy saver mode to wake up the console?

  • Press any button

Does the heart rate strap that comes with the product need to be synced to Bluetooth?

  • On XR, XER, XIR, T130x, and T130xi consoles, the console will automatically connect to wireless heart rate monitors using the 5kHz protocol when in range.
  • On XR-03, XER-02, XIR-02, and XUR consoles, the Bluetooth heart rate monitor must be paired to the console. Please refer to your Owner's Manual for instructions to connect your compatible device.

How should I clean my console screen?

  • We recommend using a screen cleaner and avoiding products that contain ammonia and alcohol
  • Spray a soft, lint-free, dry cloth with the screen cleaner and gently wipe the console
  • Do not use abrasive pads or paper towel and do not spray the console directly, as it could leak into the consol and cause damage
  • Monitor wipes may also be used

How can I confirm which console model I have?

    You can use the serial number prefix to confirm your console model. The serial number label is located on the back of the console:

  • T130x- CTM540
  • T130xi- XTM541
  • XR consoles- CTM697
  • XER consoles- CTM698
  • XIR consoles- CTM699
  • XER-02 consoles- CTM751
  • XIR-02 consoles- CTM752
  • XUR consoles- CTM753
  • XR-03 consoles- CTM770

Troubleshooting

Find solutions to some of the most common issues with your console.

Issue: All or some of the keys on the TF30 XR console do not work


    Massage the Keypads

  • Unplug the treadmill from the wall outlet.
  • While standing on both side rails, firmly massage over all keys in a circular motion using your fingers or a soft cloth.
  • Plug in the treadmill and recheck the console keys.

    Corrective Action:

  • If massaging the keypad does not work, check the upper board cable connections as instructed below.

    Upper Board Cable Connections

  • Unplug the treadmill from the wall outlet. Wait three minues, allowing the lower board to discharge built-up energy.
  • Remove the screws that hold the console back to the console housing.
  • Verify that the cable connections are properly and securely in place.

    Corrective Action:

  • Secure cable connections. If unable to secure connections, contact the retailer where you purchased the treadmill or customer tech support.

Issue: Update console software


    For XR consoles connected to Wi-Fi

  • When updates are available, you will be prompted "Update available, press check mark to update
  • If you decline the update, you will be prompted again the next time you start up the console


Issue: Turn on or turn off energy saver mode


    For XR consoles

  • Enter engineering mode
  • Treadmill: Press and hold "Incline Up" and "Speed Down" for 5–10 seconds
  • Bike/Elliptical/Ascent Trainer: Press and hold "Resistance Up and "Resistance Down" for 5–10 seconds
  • Press an arrow up button (on the console screen or the platform) until "Switch Function" appears
  • Press check mark button
  • Press check mark button until you get to "Energy Saver Off"
  • Press an arrow up or down button to "Energy Saver On"
  • Press and hold a stop button to exit "Switch Function" mode
  • Press and hold stop button to exit "Engineering Mode"

Issue: Console resets/erratic readout during a workout


    Console Connection

  • Unplug the equipment from the wall outlet.
  • Wait three minutes.
  • Remove the four screws that hold the console on the mast.
  • Verify that the console's wiring connection points are securely connected and not loose.
  • Reassemble the console, plug in the equipment and check issue.

    Corrective Action:

  • If these steps do not resolve the problem, contact the retailer where you purchased the equipment of customer tech support.

Getting Started

Maintenance

Preventative maintenance is the key to smooth operating equipment. View the XER console Owner's Manual and Touch Console Guide to review the maintenance schedule for your console.

Software Update


Download most recent update file (up to 2GB)


Our technology team is always looking for ways to improve overall functionality. The latest console software updates are available to download onto a blank USB drive from the link above and upload to your console through the USB port. Please follow this video of detailed instructions: Software Update Instructions Video

The latest software update in v1.5.3.9 (2021 July) includes bug fixes and enhancements in addition to those from the previous versions.

Change Log

    v1.4.8.3 (2019 Sept)

  • Improves YouTube performance issues
  • Bug fixes related and enhancements

  • v1.4.8.2 (2019 May)

  • Addition of Spotify, Instagram, PressReader, Card Games Solitaire Suite
  • Provides compatibility with the C50 ClimbMill
  • Increases maximum workout time from 120 to 480 minutes
  • Improves functionality of MyFitnessPal and Facebook apps
  • Improves wake-up from Energy Saver mode
  • Fixes safety key screen pop-up error
  • Fixes crashes
  • Removes Hulu due to Hulu service and performance issues
  • Bug fixes and enhancements

FAQ

How do I reset the "Lube Belt" message on my treadmill console?

    For XER/XIR consoles

  • To reset the reminder for 5 miles, touch anywhere on the screen or press and hold the "Stop" button
  • To reset the reminder for 150 miles, press and hold the "Speed Up" and "Stop" buttons for 5 seconds

How do I increase the master volume?

  • Access the settings menu by touching the gear icon in the top right corner of the home screen.
  • Tap "Machine Settings" from the settings menu
  • Tap "Hardware"
  • Adjust the master volume bar

    • How do I change the default city on the weather map?

      • Access the settings menu by touching the gear icon in the top right corner of the home screen
      • Tap "Machine Settings" from the settings menu
      • Tap "Weather"
      • Touch and drag the map
      • Double tap the location you want as the default

      How do I take the machine out of energy saver mode to wake up the console?

      • Press any button (note that you cannot use the touchscreen)

      How do I turn off the factory default looping videos when the machine is idle?

      • Turn off the factory default video by turning on the energy saver mode
      • Access the settings menu by touching the gear icon in the top right corner of the home screen
      • Tap "Machine Settings" from the settings menu
      • Tap "Hardware"
      • Check the box next to "Energy Saver" to enable energy saver mode

      Can I open an entertainment app before starting my workout?

      • At this time, apps can only be accessed after pressing "GO" or starting a workout program

      Can I download my own apps? Will there be more apps available in the future?

      • Additional apps cannot be added to the console
      • Future console versions may have additional apps, so be sure to allow software updates to install

      What are the wireless network settings required to run the entertainment apps on my XIR/XER console screen?

      • The wireless requirements are 802.11b/g/n in 2.4 GHz range, minimum speed 3 Mbps (5 Mbps for streaming in high definition)

      Can I look at my past workouts?

      • Our consoles are equipped with ViaFit workout tracking and more information can be found at ViaFitness.com

      Does the heart rate strap that comes with the product need to be synced to Bluetooth?

      • On XR, XER, XIR, T130x, and T130xi consoles, the console will automatically connect to wireless heart rate monitors using the 5kHz protocol when in range.
      • On XR-03, XER-02, XIR-02, and XUR consoles, the Bluetooth heart rate monitor must be paired to the console. Please refer to your Owner's Manual for instructions to connect your compatible device.

      How should I clean my console screen?

      • We recommend using a screen cleaner and avoiding products that contain ammonia and alcohol
      • Spray a soft, lint-free, dry cloth with the screen cleaner and gently wipe the console
      • Do not use abrasive pads or paper towel and do not spray the console directly, as it could leak into the consol and cause damage
      • Monitor wipes may also be used

      What are the wirless network settings required to run the iFIT app on my XUR/ XIR-02/XER-02 console screen?

      • The minimum speed required is 20 Mbps

      How can I confirm which console model I have?

        You can use the serial number prefix to confirm your console model. The serial number label is located on the back of the console:

      • T130x- CTM540
      • T130xi- XTM541
      • XR consoles- CTM697
      • XER consoles- CTM698
      • XIR consoles- CTM699
      • XER-02 consoles- CTM751
      • XIR-02 consoles- CTM752
      • XUR consoles- CTM753
      • XR-03 consoles- CTM770

Troubleshooting

Find solutions to some of the most common issues with your console.

Issue: My console is saying that my streaming service isn't compatible with a web browser in the console


  • At this time, we can't guarantee our installed Web Browser will support streaming. The best option, if using an XIR-02 or XUR console, would be to use the HDMI input with either a digital media player that supports the streaming app or mirror from a device that supports the streaming app.

Issue: Console buttons aren't aligned with touch


  • Access the settings menu by touching the gear icon in the top right corner of the home screen
  • Tap "Machine Settings" from the settings menu
  • Double tap the bottom left corner of the screen, then double tap the bottom right corner
  • In the engineering menu:
  • Treadmills: press and hold "Incline Up" and "Speed Down" on the handgrips for 5 seconds
  • Bikes/Ellipticals: press and hold "Resistance Up" and "Resistance Down" for 5 seconds
  • Follow the screen calibration instructions

Issue: Bluetooth-enabled device is not syncing with console


  • Verify that Bluetooth is enabled on your device
  • Verify that your Bluetooth headphones are not synced with any other device

Issue: Passport Player is not syncing with console


  • Reset power on the Passport Player and the equipment
  • Check for a software update
  • Verify that the player is within 25–30 feet of the equipment
  • Make sure there is a clear path between the player and the equipment

Issue: No console display


    Power Source

  • Verify that the power cord is securely plugged into the wall outlet.
  • Verify that the power switch is turned on.
  • If the red light on the switch is on, refer to the console display suggestions below.

    Corrective Action:

  • If red light switch is on, refer to the console display suggestions below. If switch light is not lit, contact the retailer where you purchased the equipment or customer tech support.

    Crimped Power Cable

  • Unplug equipment from wall outlet.
  • Wait three minutes, allowing the lower board to discharge built-up energy.
  • Check power cord for pinches or crimps.

    Corrective Action:

  • If power cord is pinched or crimped, contact the retailer where you purchased the equipment or customer tech support.

    Appropriate Circuit

  • Verify that the equipment is on a 20-amp dedicated circuit.
  • You can check this by going to the circuit breaker box in your home and turning the breaker with the equipment off, checking to see if any other electronics turn off as well.
  • Contact an electrician to verify, if necessary.

      • Tripped Circuit Breaker

      • Find the power control box for the outlet and verify that the specified circuit has not been tripped.

        Corrective Action:

      • If the circuit breaker is tripped, reset breaker and try the machine again. If the breaker trips again, contact the retailer where you purchased the machine or customer tech support.

      Issue: Update console software


        For XER/XIR/XUR consoles connected to Wi-Fi

      • Access the settings menu by touching the gear icon in the top right corner of the home screen
      • Tap "Machine Settings" from the settings menu
      • Tap "Update"
      • Tap "Check for Updates"
      • If updates are found, they will be listed under "Available Updates" and the button will display "Install"


      Issue: Turn on or turn off energy saver mode


        For XER/XIR consoles

      • Press the gear icon in teh top right corner to enter Settings
      • Press "Machine Settings"
      • Press "Hardware"
      • Press the box next to Energy Saver to turn Energy Saver on and demo mode off
      • Press the home button in the top left corner to save the settings and return to the "GO" screen

      Issue: Console resets/erratic readout during a workout


        Console Connection

      • Unplug the equipment from the wall outlet.
      • Wait three minutes.
      • Remove the four screws that hold the console on the mast.
      • Verify that the console's wiring connection points are securely connected and not loose.
      • Reassemble the console, plug in the equipment and check issue.

        Corrective Action:

      • If these steps do not resolve the problem, contact the retailer where you purchased the equipment of customer tech support.

Getting Started

Maintenance

Preventative maintenance is the key to smooth operating equipment. View the XER console Owner's Manual and Touch Console Guide to review the maintenance schedule for your console.

Software Update


Download most recent update file (up to 2GB)


Our technology team is always looking for ways to improve overall functionality. The latest console software updates are available to download onto a blank USB drive from the link above and upload to your console through the USB port. Please follow this video of detailed instructions: Software Update Instructions Video

The latest software update in v1.5.3.9 (2021 July) includes bug fixes and enhancements in addition to those from the previous versions.

Change Log

    v1.4.8.3 (2019 Sept)

  • Improves YouTube performance issues
  • Changes XIR internet browser home page to Google.com to decrease load time
  • Bug fixes related and enhancements

  • v1.4.8.2 (2019 May)

  • Addition of Spotify, Instagram, PressReader, Card Games Solitaire Suite
  • Provides compatibility with the C50 ClimbMill
  • Increases maximum workout time from 120 to 480 minutes
  • Improves functionality of MyFitnessPal and Facebook apps
  • Improves wake-up from Energy Saver mode
  • Fixes safety key screen pop-up error
  • Fixes crashes
  • Removes Hulu due to Hulu service and performance issues
  • Bug fixes and enhancements

FAQ

How do I reset the "Lube Belt" message on my treadmill console?

    For XER/XIR consoles

  • To reset the reminder for 5 miles, touch anywhere on the screen or press and hold the "Stop" button
  • To reset the reminder for 150 miles, press and hold the "Speed Up" and "Stop" buttons for 5 seconds

How do I increase the master volume?

  • Access the settings menu by touching the gear icon in the top right corner of the home screen.
  • Tap "Machine Settings" from the settings menu
  • Tap "Hardware"
  • Adjust the master volume bar

    • How do I change the default city on the weather map?

      • Access the settings menu by touching the gear icon in the top right corner of the home screen
      • Tap "Machine Settings" from the settings menu
      • Tap "Weather"
      • Touch and drag the map
      • Double tap the location you want as the default

      How do I take the machine out of energy saver mode to wake up the console?

      • Press any button (note that you cannot use the touchscreen)

      How do I turn off the factory default looping videos when the machine is idle?

      • Turn off the factory default video by turning on the energy saver mode
      • Access the settings menu by touching the gear icon in the top right corner of the home screen
      • Tap "Machine Settings" from the settings menu
      • Tap "Hardware"
      • Check the box next to "Energy Saver" to enable energy saver mode

      Can I open an entertainment app before starting my workout?

      • At this time, apps can only be accessed after pressing "GO" or starting a workout program

      Can I download my own apps? Will there be more apps available in the future?

      • Additional apps cannot be added to the console
      • Future console versions may have additional apps, so be sure to allow software updates to install

      What are the wireless network settings required to run the entertainment apps on my XIR/XER console screen?

      • The wireless requirements are 802.11b/g/n in 2.4 GHz range, minimum speed 3 Mbps (5 Mbps for streaming in high definition)

      Can I look at my past workouts?

      • Our consoles are equipped with ViaFit workout tracking and more information can be found at ViaFitness.com

      Does the heart rate strap that comes with the product need to be synced to Bluetooth?

      • On XR, XER, XIR, T130x, and T130xi consoles, the console will automatically connect to wireless heart rate monitors using the 5kHz protocol when in range.
      • On XR-03, XER-02, XIR-02, and XUR consoles, the Bluetooth heart rate monitor must be paired to the console. Please refer to your Owner's Manual for instructions to connect your compatible device.

      How should I clean my console screen?

      • We recommend using a screen cleaner and avoiding products that contain ammonia and alcohol
      • Spray a soft, lint-free, dry cloth with the screen cleaner and gently wipe the console
      • Do not use abrasive pads or paper towel and do not spray the console directly, as it could leak into the consol and cause damage
      • Monitor wipes may also be used

      What are the wirless network settings required to run the iFIT app on my XUR/ XIR-02/XER-02 console screen?

      • The minimum speed required is 20 Mbps

      What HDMI sources are compatible with my XIR-02 or XUR console?

      • The HDMI input supports up to HDMI version 1.4b and HDCP version 1.4

      How can I confirm which console model I have?

        You can use the serial number prefix to confirm your console model. The serial number label is located on the back of the console:

      • T130x- CTM540
      • T130xi- XTM541
      • XR consoles- CTM697
      • XER consoles- CTM698
      • XIR consoles- CTM699
      • XER-02 consoles- CTM751
      • XIR-02 consoles- CTM752
      • XUR consoles- CTM753
      • XR-03 consoles- CTM770

Troubleshooting

Find solutions to some of the most common issues with your console.

Issue: My console is saying that my streaming service isn't compatible with a web browser in the console


  • At this time, we can't guarantee our installed Web Browser will support streaming. The best option, if using an XIR-02 or XUR console, would be to use the HDMI input with either a digital media player that supports the streaming app or mirror from a device that supports the streaming app.

Issue: Console buttons aren't aligned with touch


  • Access the settings menu by touching the gear icon in the top right corner of the home screen
  • Tap "Machine Settings" from the settings menu
  • Double tap the bottom left corner of the screen, then double tap the bottom right corner
  • In the engineering menu:
  • Treadmills: press and hold "Incline Up" and "Speed Down" on the handgrips for 5 seconds
  • Bikes/Ellipticals: press and hold "Resistance Up" and "Resistance Down" for 5 seconds
  • Follow the screen calibration instructions

Issue: Bluetooth-enabled device is not syncing with console


  • Verify that Bluetooth is enabled on your device
  • Verify that your Bluetooth headphones are not synced with any other device

Issue: Passport Player is not syncing with console


  • Reset power on the Passport Player and the equipment
  • Check for a software update
  • Verify that the player is within 25–30 feet of the equipment
  • Make sure there is a clear path between the player and the equipment

Issue: No console display


    Power Source

  • Verify that the power cord is securely plugged into the wall outlet.
  • Verify that the power switch is turned on.
  • If the red light on the switch is on, refer to the console display suggestions below.

    Corrective Action:

  • If red light switch is on, refer to the console display suggestions below. If switch light is not lit, contact the retailer where you purchased the equipment or customer tech support.

    Crimped Power Cable

  • Unplug equipment from wall outlet.
  • Wait three minutes, allowing the lower board to discharge built-up energy.
  • Check power cord for pinches or crimps.

    Corrective Action:

  • If power cord is pinched or crimped, contact the retailer where you purchased the equipment or customer tech support.

    Appropriate Circuit

  • Verify that the equipment is on a 20-amp dedicated circuit.
  • You can check this by going to the circuit breaker box in your home and turning the breaker with the equipment off, checking to see if any other electronics turn off as well.
  • Contact an electrician to verify, if necessary.

      • Tripped Circuit Breaker

      • Find the power control box for the outlet and verify that the specified circuit has not been tripped.

        Corrective Action:

      • If the circuit breaker is tripped, reset breaker and try the machine again. If the breaker trips again, contact the retailer where you purchased the machine or customer tech support.

      Issue: Update console software


        For XER/XIR/XUR consoles connected to Wi-Fi

      • Access the settings menu by touching the gear icon in the top right corner of the home screen
      • Tap "Machine Settings" from the settings menu
      • Tap "Update"
      • Tap "Check for Updates"
      • If updates are found, they will be listed under "Available Updates" and the button will display "Install"


      Issue: Turn on or turn off energy saver mode


        For XER/XIR consoles

      • Press the gear icon in teh top right corner to enter Settings
      • Press "Machine Settings"
      • Press "Hardware"
      • Press the box next to Energy Saver to turn Energy Saver on and demo mode off
      • Press the home button in the top left corner to save the settings and return to the "GO" screen

      Issue: Console resets/erratic readout during a workout


        Console Connection

      • Unplug the equipment from the wall outlet.
      • Wait three minutes.
      • Remove the four screws that hold the console on the mast.
      • Verify that the console's wiring connection points are securely connected and not loose.
      • Reassemble the console, plug in the equipment and check issue.

        Corrective Action:

      • If these steps do not resolve the problem, contact the retailer where you purchased the equipment of customer tech support.

Getting Started

Maintenance

Preventative maintenance is the key to smooth operating equipment. View the XER console Owner's Manual and Touch Console Guide to review the maintenance schedule for your console.

Software Update


Download most recent update file (up to 2GB)


Our technology team is always looking for ways to improve overall functionality. The latest console software updates are available to download onto a blank USB drive from the link above and upload to your console through the USB port. Please follow this video of detailed instructions: Software Update Instructions Video

Change Log

    v1.3.0.12

  • Fixed an issue where console workout time count was ~3 seconds off from real time
  • Fixed issue where target watts value behaved incorrectly during Target Watts workout
  • Fixed an issue where Sprint 8 level select was not responding
  • Fixed issue where colors of warm-up phase bar in Sprint 8 workout setup do not match the color key
  • Updated WeChat app
  • Fixed issue with WeChat login
  • Fixed issue where serial numbers were not cleared after factory reset
  • Fixed an issue where clicking up and down arrows during a Constant Watts App would cause the app to go full screen unexpectedly

  • v1.2.2.6

  • Fixes a bug related to syncing xID user data between the console and ViewFit
  • Stabilized single sign on for Entertainment apps when a console user is logged in
  • Various other bug fixes focused on improving software stability

FAQ

How do I increase the master volume?

  • Access the settings menu by touching the gear icon in the top right corner of the home screen.
  • Tap "Machine Settings" from the settings menu
  • Tap "Hardware"
  • Adjust the master volume bar

    • How do I change the default city on the weather map?

      • Access the settings menu by touching the gear icon in the top right corner of the home screen
      • Tap "Machine Settings" from the settings menu
      • Tap "Weather"
      • Touch and drag the map
      • Double tap the location you want as the default

      How do I take the machine out of energy saver mode to wake up the console?

      • Press any button (note that you cannot use the touchscreen)

      How do I turn off the factory default looping videos when the machine is idle?

      • Turn off the factory default video by turning on the energy saver mode
      • Access the settings menu by touching the gear icon in the top right corner of the home screen
      • Tap "Machine Settings" from the settings menu
      • Tap "Hardware"
      • Check the box next to "Energy Saver" to enable energy saver mode

      Can I open an entertainment app before starting my workout?

      • At this time, apps can only be accessed after pressing "GO" or starting a workout program

      Can I download my own apps? Will there be more apps available in the future?

      • Additional apps cannot be added to the console
      • Future console versions may have additional apps, so be sure to allow software updates to install

      Can I look at my past workouts?

      • Our consoles are equipped with ViaFit workout tracking and more information can be found at ViaFitness.com

      Does the heart rate strap that comes with the product need to be synced to Bluetooth?

      • On XR, XER, XIR, T130x, and T130xi consoles, the console will automatically connect to wireless heart rate monitors using the 5kHz protocol when in range.
      • On XR-03, XER-02, XIR-02, and XUR consoles, the Bluetooth heart rate monitor must be paired to the console. Please refer to your Owner's Manual for instructions to connect your compatible device.

      How should I clean my console screen?

      • We recommend using a screen cleaner and avoiding products that contain ammonia and alcohol
      • Spray a soft, lint-free, dry cloth with the screen cleaner and gently wipe the console
      • Do not use abrasive pads or paper towel and do not spray the console directly, as it could leak into the consol and cause damage
      • Monitor wipes may also be used

      What are the wirless network settings required to run the iFIT app on my XUR/ XIR-02/XER-02 console screen?

      • The minimum speed required is 20 Mbps

      What HDMI sources are compatible with my XIR-02 or XUR console?

      • The HDMI input supports up to HDMI version 1.4b and HDCP version 1.4

      How can I confirm which console model I have?

        You can use the serial number prefix to confirm your console model. The serial number label is located on the back of the console:

      • T130x- CTM540
      • T130xi- XTM541
      • XR consoles- CTM697
      • XER consoles- CTM698
      • XIR consoles- CTM699
      • XER-02 consoles- CTM751
      • XIR-02 consoles- CTM752
      • XUR consoles- CTM753
      • XR-03 consoles- CTM770

Troubleshooting

Find solutions to some of the most common issues with your console.

Issue: My console is saying that my streaming service isn't compatible with a web browser in the console


  • At this time, we can't guarantee our installed Web Browser will support streaming. The best option, if using an XIR-02 or XUR console, would be to use the HDMI input with either a digital media player that supports the streaming app or mirror from a device that supports the streaming app.

Issue: Console buttons aren't aligned with touch


  • Access the settings menu by touching the gear icon in the top right corner of the home screen
  • Tap "Machine Settings" from the settings menu
  • Double tap the bottom left corner of the screen, then double tap the bottom right corner
  • In the engineering menu:
  • Treadmills: press and hold "Incline Up" and "Speed Down" on the handgrips for 5 seconds
  • Bikes/Ellipticals: press and hold "Resistance Up" and "Resistance Down" for 5 seconds
  • Follow the screen calibration instructions

Issue: Bluetooth-enabled device is not syncing with console


  • Verify that Bluetooth is enabled on your device
  • Verify that your Bluetooth headphones are not synced with any other device

Issue: Passport Player is not syncing with console


  • Reset power on the Passport Player and the equipment
  • Check for a software update
  • Verify that the player is within 25–30 feet of the equipment
  • Make sure there is a clear path between the player and the equipment

Issue: No console display


    Power Source

  • Verify that the power cord is securely plugged into the wall outlet.
  • Verify that the power switch is turned on.
  • If the red light on the switch is on, refer to the console display suggestions below.

    Corrective Action:

  • If red light switch is on, refer to the console display suggestions below. If switch light is not lit, contact the retailer where you purchased the equipment or customer tech support.

    Crimped Power Cable

  • Unplug equipment from wall outlet.
  • Wait three minutes, allowing the lower board to discharge built-up energy.
  • Check power cord for pinches or crimps.

    Corrective Action:

  • If power cord is pinched or crimped, contact the retailer where you purchased the equipment or customer tech support.

    Appropriate Circuit

  • Verify that the equipment is on a 20-amp dedicated circuit.
  • You can check this by going to the circuit breaker box in your home and turning the breaker with the equipment off, checking to see if any other electronics turn off as well.
  • Contact an electrician to verify, if necessary.

      • Tripped Circuit Breaker

      • Find the power control box for the outlet and verify that the specified circuit has not been tripped.

        Corrective Action:

      • If the circuit breaker is tripped, reset breaker and try the machine again. If the breaker trips again, contact the retailer where you purchased the machine or customer tech support.

      Issue: Update console software


        For XER/XIR/XUR consoles connected to Wi-Fi

      • Access the settings menu by touching the gear icon in the top right corner of the home screen
      • Tap "Machine Settings" from the settings menu
      • Tap "Update"
      • Tap "Check for Updates"
      • If updates are found, they will be listed under "Available Updates" and the button will display "Install"


      Issue: Turn on or turn off energy saver mode


        For XER/XIR consoles

      • Press the gear icon in teh top right corner to enter Settings
      • Press "Machine Settings"
      • Press "Hardware"
      • Press the box next to Energy Saver to turn Energy Saver on and demo mode off
      • Press the home button in the top left corner to save the settings and return to the "GO" screen

      Issue: Console resets/erratic readout during a workout


        Console Connection

      • Unplug the equipment from the wall outlet.
      • Wait three minutes.
      • Remove the four screws that hold the console on the mast.
      • Verify that the console's wiring connection points are securely connected and not loose.
      • Reassemble the console, plug in the equipment and check issue.

        Corrective Action:

      • If these steps do not resolve the problem, contact the retailer where you purchased the equipment of customer tech support.