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Consoles

Getting Started

Maintenance

Preventative maintenance is the key to smooth operating equipment. View the XR console Owner's Manual to review the maintenance schedule for your console.

Software Update

Review the first 6 digits of the console serial number to confirm which software to use. You can find the serial number on the sticker attached to the back of the console.

XR-03


(Serial number CTM770 or CTM1029)

Download v10.23.16-BT (up to 2GB)

  • Expanded Bluetooth services to include Cycle Speed and Cadence Service communication for connecting to third party fitness apps with CSCS protocols.


Download v4.002 (up to 2GB)

Released July, 2022

  • Bug fix for incorrect calories being shown during workout.
  • Bug fix where floor value is shown on ClimbMill but does not change during a workout.
  • Bug fix where machine type could not be changed in Engineering mode.
  • Optimized console display when updating Bluetooth firmware via USB.


    • Download v3.004 (up to 2GB)

    Released February, 2022

    • Resolved compatibility issue with certain T70 and T75 units. If experiencing an issue loading the software update on your T70 or T75, please contact customer service.

    Legacy Consoles

    (Serial Number CTM697)

    Download v13.002 (up to 2GB)

    Released July, 2022

    • Bug fix for incorrect calories being shown during workout.

    v12.002(up to 2GB)

    Our technology team is always looking for ways to improve overall functionality. The latest console software updates are available to download onto a blank USB drive from the link above and upload to your console through the USB port.

    Change Log

      v12.002

    • Fixes speed issue when switching from metric to imperial
    • Bug fixes related to KPH setting

      • v9.011

    • Provides compatibility with the C50 ClimbMill

FAQ

How do I take the machine out of energy saver mode to wake up the console?

  • Press any button.

How should I clean my console screen?

  • We recommend using a screen cleaner and avoiding products that contain ammonia and alcohol
  • Spray a soft, lint-free, dry cloth with the screen cleaner and gently wipe the console
  • Do not use abrasive pads or paper towel and do not spray the console directly, as it could leak into the console and cause damage
  • Monitor wipes may also be used

How do I turn energy saver mode on or off?

    Enter Engineering Mode

  • For Treadmills: Press and hold the Incline Up and Speed Down buttons for 5 to 10 seconds
  • For Ascent Trainers / ClimbMills / Cycles / Ellipticals: Press and hold the Resistance Up and Resistance Down buttons for 5-10 seconds.
  • Press an up-arrow button (on the console screen or the platform) until "Switch Function" appears.
  • Press the check mark button.
  • Press the check mark button until the console displays "Energy Saver Off"
  • Press an up or down arrow button to show "Energy Saver On"
  • Press and hold the Stop button to exit Switch Function mode.
  • Press and hold the Stop button to exit engineering mode

How do I look at my past workouts?

  • You can see your previous workouts from the ViaFit/ViewFit app. Note: Not all consoles connect to ViaFit/ViewFit

Where can I learn more about Sprint 8?


Where can I learn more about the programs on my product?

  • Please refer to your Owner's Manual for a complete description of the programs available on your machine.

Does the heart rate strap that comes with the product need to be synced to Bluetooth?

  • On XR, XER, XIR, T130x, and T130xi consoles, the console will automatically connect to wireless heart rate monitors using the 5kHz protocol when in range.
  • On XR-03, XER-02, XIR-02, and XUR consoles, the Bluetooth heart rate monitor must be paired to the console. Please refer to your Owner's Manual for instructions to connect your compatible device.

How can I confirm which console model I have?

    You can use the serial number prefix to confirm your console model. The serial number label is located on the back of the console:

  • T130x- CTM540
  • T130xi- XTM541
  • XR consoles- CTM697
  • XER consoles- CTM698
  • XIR consoles- CTM699
  • XER-02 consoles- CTM751
  • XIR-02 consoles- CTM752
  • XUR consoles- CTM753
  • XR-03 consoles- CTM770

How do I connect to my Bluetooth FTMS-enabled training app?

  • Learn how to connected your Bluetooth FTMS-enabled app by watching this video

How do I know what software version I have?

  • When you turn on the power, the software version will be displayed on the console for 3-5 seconds

How do I turn off demo mode?

  • Once a user pressed any button on the console, demo mode will turn off

How do I identify what model version my equipment is and what the serial number is?

  • Locate the decal at the bottom of the frame. The model number is printed on the top of the decal. The serial number is listed below that.
  • Please refer to the Model & Serial Number Identification document for further detail.

Troubleshooting

Find solutions to some of the most common issues with your console.

Issue: My Bluetooth-enabled device is not syncing with the console

  • Verify that Bluetooth is enabled on your device and that your Bluetooth headphones are not synced with any other device.

Issue: Some or all of the keys on the console don't work

    Massage the keypads:

  • Unplug the power cord from the wall outlet.
  • While standing on both side rails, use your fingers or a soft cloth to firmly massage the keys in a circular motion.
  • Plug in the power cord and test the console keys
  • CORRECTIVE ACTION: If massaging the keypad doesn't work, check the upper board cable connections as instructed below.


    • Check the Upper Board Cable Connections

  • Unplug the power cord from the wall outlet. Wait three minutes, allowing the lower board to discharge built-up energy.
  • Remove the screws that hold the console back to the console housing.
  • Verify that the cable connections are properly and securely in place
  • CORRECTIVE ACTION: Secure the cable connections. If unable to secure connections, contact the retailer where you purchased the machine or customer technical support.

Issue: Update console software


    For XR consoles connected to Wi-Fi

  • When updates are available, you will be prompted "Update available, press check mark to update
  • If you decline the update, you will be prompted again the next time you start up the console


Getting Started

Maintenance

Preventative maintenance is the key to smooth operating equipment. View the XER console Owner's Manual and Touch Console Guide to review the maintenance schedule for your console.

Software Update

Review the first 6 digits of the console serial number to confirm which software to use. You can find the serial number on the sticker attached to the back of the console.

XER-02
(Serial number CTM751 or CTM1026)

Download Update v1.6.0.14 (up to 2GB)

Software update released January 2023

  • Sleep mode- the new low power "sleep mode" provides a new option in the power saving features
  • Security PIN updates- The security PIN will have some minor updates including new strings and access in the service menu
  • Support for upcoming frames
  • Minor and major bug fixes
  • Small updates to UI where needed

Download update 1.4.0.22 (up to 2GB)

    Software update released July, 2022

    • Updated operating system
    • Fixed issue of "enable Google Play services" notice appearing on some units

    Download update 1.4.0.20 (up to 2GB)

      Software update released February, 2022

    • Resolves an issue with the v1.4.0.19 update not installing correctly with a small batch of T75 treadmills

    Download update v1.4.0.19 (up to 2GB)

      The latest software update 1.4.0.19 (January 2022) updates the following:

        New Electronic Safety PIN feature

      • Protect your home equipment from unauthorized use with a unique electronic safety PIN.
        iFIT Experience Upgrades

      • Leaderboard
      • Music
      • Closed Captions & Translations
      • SmartAdjust
      • ActivePulse
        Additional Improvements:

      • Fixed issue with AUX port not playing audio from external devices
      • Fixed Sprint 8 issue where timing bar did not mach the time remaining
      • Fixed issue with Landmarks screen resolution
      • Fixed issue where two heart rate monitors may be connected to a console at once
      • Various other bug fixes focused on improving software stability

      Change Log

      v1.3.0.12
    • Fixed an issue where console workout time count was ~ 3 seconds off from real time
    • Fixed issue where target watts value behaved incorrectly during Target Watts workout
    • Fixed an issue where Sprint 8 level select was not responding
    • Fixed issue where colors of warm-up phase bar in Sprint 8 workout setup do not match the color key
    • Updated WeChat app. Fixed issue with WeChat login
    • Fixed issue where serial numbers were not cleared after factory reset
    • Fixed an issue where Clicking up and down arrows during a Constant Watts App would cause the app to go Full Screen unexpectedly
    v1.2.2.6

    • Fixes a bug related to syncing xID user data between the console and ViaFit.
    • Stabilized single sign on for Entertainment apps when a console user is logged in.
    • Various other bug fixes focused on improving software stability.


    Legacy Consoles

     (Serial number begins with CTM698)


    Download most recent update file (up to 2GB)

    Our technology team is always looking for ways to improve overall functionality. The latest console software updates are available to download onto a blank USB drive from the link above and upload to your console through the USB port. Please follow this video of detailed instructions: Software Update Instructions Video

    The latest software update in v1.5.3.9 (2021 July) includes bug fixes and enhancements in addition to those from the previous versions.

    Change Log

      v1.4.8.3 (2019 Sept)

    • Improves YouTube performance issues
    • Bug fixes related and enhancements

      • v1.4.8.2 (2019 May)

    • Addition of Spotify, Instagram, PressReader, Card Games Solitaire Suite
    • Provides compatibility with the C50 ClimbMill
    • Increases maximum workout time from 120 to 480 minutes
    • Improves functionality of MyFitnessPal and Facebook apps
    • Improves wake-up from Energy Saver mode
    • Fixes safety key screen pop-up error
    • Fixes crashes
    • Removes Hulu due to Hulu service and performance issues
    • Bug fixes and enhancements

FAQ

How do I take the machine out of energy saver mode to wake up the console?

  • Press any button.

How should I clean my console screen?

  • We recommend using a screen cleaner and avoiding products that contain ammonia and alcohol
  • Spray a soft, lint-free, dry cloth with the screen cleaner and gently wipe the console
  • Do not use abrasive pads or paper towel and do not spray the console directly, as it could leak into the console and cause damage
  • Monitor wipes may also be used

How do I turn energy saver mode on or off?

  • From the console home screen, touch the gear icon in the upper right corner
  • Touch Machine Settings
  • Touch Hardware
  • Press the box next to "Energy Saver" to turn Energy Saver mode on and Demo mode off
  • Touch the home icon in the upper left corner to save the settings and return to the home screen

Where can I learn more about Sprint 8?


Where can I learn more about the programs on my product?

  • Please refer to your Owner's Manual for a complete description of the programs available on your machine.

Does the heart rate strap that comes with the product need to be synced to Bluetooth?

  • On XR, XER, XIR, T130x, and T130xi consoles, the console will automatically connect to wireless heart rate monitors using the 5kHz protocol when in range.
  • On XR-03, XER-02, XIR-02, and XUR consoles, the Bluetooth heart rate monitor must be paired to the console. Please refer to your Owner's Manual for instructions to connect your compatible device.

How do I sync my Bluetooth heart rate strap to my console?

    A Bluetooth heart rate monitor must be paired to console prior to use:

  • Place the chest strap directly on your skin, just below your sternum. It should be snug enough to stay in place during your activity.
  • From the console home screen, touch the gear icon in the upper right corner
  • Touch Device Pairing
  • Touch Heart Rate Monitors. The Bluetooth chest strap device should appear to the right after a few seconds.
  • Press the device name to connect. Once paired, a heart icon will appear in the upper right corner of the screen.
  • For more information, check the Owner's Manual.

How can I confirm which console model I have?

    You can use the serial number prefix to confirm your console model. The serial number label is located on the back of the console:

  • T130x- CTM540
  • T130xi- XTM541
  • XR consoles- CTM697
  • XER consoles- CTM698
  • XIR consoles- CTM699
  • XER-02 consoles- CTM751
  • XIR-02 consoles- CTM752
  • XUR consoles- CTM753
  • XR-03 consoles- CTM770

What are the wireless network settings required to run the entertainment apps on my XIR/XER console screen?

  • The wireless requirements are 802.11b/g/n in 2.4 GHz range, minimum speed 3 Mbps (5 Mbps for streaming in high definition)

What are the wireless network settings required to run the iFIT app on my XUR/ XIR-02/XER-02 console screen?

  • The minimum speed required is 20 Mbps

Can I open an entertainment app before starting my workout?

  • Yes. Press the Apps tile on the home screen, select an app and set up a manual workout. The app will launch once you press GO.

How do I change the default city on the weather map?

    From the console home screen, touch the gear icon in the upper right corner

  • Touch Machine Settings
  • Touch Weather
  • Touch and drag the map
  • Double tap the location you wish to set as the default

How do I turn off the factory default looping videos when the machine is idle?

    Turn on Energy Saver mode by:

  • From the console home screen, touch the gear icon in the upper right corner
  • Touch Machine Settings
  • Touch Hardware
  • Check the box next to "Energy Saver" mode

What HDMI sources are compatible with my console?

  • The HDMI input supports up to HDMI version 1.4b and HDCP version 1.4

How do I identify what model version my equipment is and what the serial number is?

  • Locate the decal at the bottom of the frame. The model number is printed on the top of the decal. The serial number is listed below that.
  • Please refer to the Model & Serial Number Identification document for further detail.

Troubleshooting

Find solutions to some of the most common issues with your console.

Issue: My console is saying that my streaming service isn't compatible with a web browser in the console


  • At this time, we can't guarantee our installed Web Browser will support streaming. The best option, if using an XIR-02 or XUR console, would be to use the HDMI input with either a digital media player that supports the streaming app or mirror from a device that supports the streaming app.

Issue: Console buttons aren't aligned with touch


  • Access the settings menu by touching the gear icon in the top right corner of the home screen
  • Tap "Machine Settings" from the settings menu
  • Double tap the bottom left corner of the screen, then double tap the bottom right corner
  • In the engineering menu:
  • Treadmills: press and hold "Incline Up" and "Speed Down" on the handgrips for 5 seconds
  • Bikes/Ellipticals: press and hold "Resistance Up" and "Resistance Down" for 5 seconds
  • Follow the screen calibration instructions

Issue: Bluetooth-enabled device is not syncing with console


  • Verify that Bluetooth is enabled on your device
  • Verify that your Bluetooth headphones are not synced with any other device

Issue: Passport Player is not syncing with console


  • Reset power on the Passport Player and the equipment
  • Check for a software update
  • Verify that the player is within 25–30 feet of the equipment
  • Make sure there is a clear path between the player and the equipment

Issue: No console display


    Power Source

  • Verify that the power cord is securely plugged into the wall outlet.
  • Verify that the power switch is turned on. If the red light on the switch is on, refer to the console display suggestions below.

    Corrective Action:

  • If red light switch is on, refer to the console display suggestions below. If switch light is not lit, contact the retailer where you purchased the equipment or customer tech support.

    Crimped Power Cable

  • Unplug equipment from wall outlet.
  • Wait three minutes, allowing the lower board to discharge built-up energy.
  • Check power cord for pinches or crimps.

    Corrective Action:

  • If power cord is pinched or crimped, contact the retailer where you purchased the equipment or customer tech support.

    Appropriate Circuit

  • Verify that the equipment is on a 20-amp dedicated circuit.
  • You can check this by going to the circuit breaker box in your home and turning the breaker with the equipment off, checking to see if any other electronics turn off as well.
  • Contact an electrician to verify, if necessary.

        • Tripped Circuit Breaker

      • Find the power control box for the outlet and verify that the specified circuit has not been tripped.

        Corrective Action:

      • If the circuit breaker is tripped, reset breaker and try the machine again. If the breaker trips again, contact the retailer where you purchased the machine or customer tech support.

      Issue: Update console software


        For XER/XIR/XUR consoles connected to Wi-Fi

      • Access the settings menu by touching the gear icon in the top right corner of the home screen
      • Tap "Machine Settings" from the settings menu
      • Tap "Update"
      • Tap "Check for Updates"
      • If updates are found, they will be listed under "Available Updates" and the button will display "Install"

Getting Started

Maintenance

Preventative maintenance is the key to smooth operating equipment. View the XIR console Owner's Manual and Touch Console Guide to review the maintenance schedule for your console.

Software Update

Review the first 6 digits of the console serial number to confirm which software to use. You can find the serial number on the sticker attached to the back of the console.

XIR-02
(Serial number CTM752 or CTM1027)

Download Update v1.6.0.14 (up to 2GB)

Software update released January 2023

  • Sleep mode- the new low power "sleep mode" provides a new option in the power saving features
  • Security PIN updates- The security PIN will have some minor updates including new strings and access in the service menu
  • Support for upcoming frames
  • Minor and major bug fixes
  • Small updates to UI where needed

Download update 1.4.0.22 (up to 2GB)

    Software update released July, 2022

  • Updated operating system
  • Fixed issue of "enable Google Play services" notice appearing on some units

Download update 1.4.0.20 (up to 2GB)

    Software update released February, 2022

  • Resolves an issue with the v1.4.0.19 update not installing correctly with a small batch of T75 treadmills

Download update v1.4.0.19 (up to 2GB)

    The latest software update 1.4.0.19 (January 2022) updates the following:

      New Electronic Safety PIN feature

    • Protect your home equipment from unauthorized use with a unique electronic safety PIN.
      iFIT Experience Upgrades

    • Leaderboard
    • Music
    • Closed Captions & Translations
    • SmartAdjust
    • ActivePulse
      Additional Improvements:

    • Fixed issue with AUX port not playing audio from external devices
    • Fixed Sprint 8 issue where timing bar did not mach the time remaining
    • Fixed issue with Landmarks screen resolution
    • Fixed issue where two heart rate monitors may be connected to a console at once
    • Various other bug fixes focused on improving software stability

    Change Log

    v1.3.0.12
  • Fixed an issue where console workout time count was ~ 3 seconds off from real time
  • Fixed issue where target watts value behaved incorrectly during Target Watts workout
  • Fixed an issue where Sprint 8 level select was not responding
  • Fixed issue where colors of warm-up phase bar in Sprint 8 workout setup do not match the color key
  • Updated WeChat app. Fixed issue with WeChat login
  • Fixed issue where serial numbers were not cleared after factory reset
  • Fixed an issue where Clicking up and down arrows during a Constant Watts App would cause the app to go Full Screen unexpectedly
v1.2.2.6

  • Fixes a bug related to syncing xID user data between the console and ViaFit.
  • Stabilized single sign on for Entertainment apps when a console user is logged in.
  • Various other bug fixes focused on improving software stability.


Legacy Consoles

 (Serial number begins with CTM699)


Download most recent update file (up to 2GB)

Our technology team is always looking for ways to improve overall functionality. The latest console software updates are available to download onto a blank USB drive from the link above and upload to your console through the USB port. Please follow this video of detailed instructions: Software Update Instructions Video

The latest software update in v1.5.3.9 (2021 July) includes bug fixes and enhancements in addition to those from the previous versions.

Change Log

    v1.4.8.3 (2019 Sept)

  • Improves YouTube performance issues
  • Bug fixes related and enhancements

    • v1.4.8.2 (2019 May)

  • Addition of Spotify, Instagram, PressReader, Card Games Solitaire Suite
  • Provides compatibility with the C50 ClimbMill
  • Increases maximum workout time from 120 to 480 minutes
  • Improves functionality of MyFitnessPal and Facebook apps
  • Improves wake-up from Energy Saver mode
  • Fixes safety key screen pop-up error
  • Fixes crashes
  • Removes Hulu due to Hulu service and performance issues
  • Bug fixes and enhancements

FAQ

How do I take the machine out of energy saver mode to wake up the console?

  • Press any button.

How should I clean my console screen?

  • We recommend using a screen cleaner and avoiding products that contain ammonia and alcohol
  • Spray a soft, lint-free, dry cloth with the screen cleaner and gently wipe the console
  • Do not use abrasive pads or paper towel and do not spray the console directly, as it could leak into the console and cause damage
  • Monitor wipes may also be used

How do I turn energy saver mode on or off?

  • From the console home screen, touch the gear icon in the upper right corner
  • Touch Machine Settings
  • Touch Hardware
  • Press the box next to "Energy Saver" to turn Energy Saver mode on and Demo mode off
  • Touch the home icon in the upper left corner to save the settings and return to the home screen

Where can I learn more about Sprint 8?


Where can I learn more about the programs on my product?

  • Please refer to your Owner's Manual for a complete description of the programs available on your machine.

Does the heart rate strap that comes with the product need to be synced to Bluetooth?

  • On XR, XER, XIR, T130x, and T130xi consoles, the console will automatically connect to wireless heart rate monitors using the 5kHz protocol when in range.
  • On XR-03, XER-02, XIR-02, and XUR consoles, the Bluetooth heart rate monitor must be paired to the console. Please refer to your Owner's Manual for instructions to connect your compatible device.

How do I sync my Bluetooth heart rate strap to my console?

    A Bluetooth heart rate monitor must be paired to console prior to use:

  • Place the chest strap directly on your skin, just below your sternum. It should be snug enough to stay in place during your activity.
  • From the console home screen, touch the gear icon in the upper right corner
  • Touch Device Pairing
  • Touch Heart Rate Monitors. The Bluetooth chest strap device should appear to the right after a few seconds.
  • Press the device name to connect. Once paired, a heart icon will appear in the upper right corner of the screen.
  • For more information, check the Owner's Manual.

How can I confirm which console model I have?

    You can use the serial number prefix to confirm your console model. The serial number label is located on the back of the console:

  • T130x- CTM540
  • T130xi- XTM541
  • XR consoles- CTM697
  • XER consoles- CTM698
  • XIR consoles- CTM699
  • XER-02 consoles- CTM751
  • XIR-02 consoles- CTM752
  • XUR consoles- CTM753
  • XR-03 consoles- CTM770

What are the wireless network settings required to run the entertainment apps on my XIR/XER console screen?

  • The wireless requirements are 802.11b/g/n in 2.4 GHz range, minimum speed 3 Mbps (5 Mbps for streaming in high definition)

What are the wireless network settings required to run the iFIT app on my XUR/ XIR-02/XER-02 console screen?

  • The minimum speed required is 20 Mbps

Can I open an entertainment app before starting my workout?

  • Yes. Press the Apps tile on the home screen, select an app and set up a manual workout. The app will launch once you press GO.

How do I change the default city on the weather map?

    From the console home screen, touch the gear icon in the upper right corner

  • Touch Machine Settings
  • Touch Weather
  • Touch and drag the map
  • Double tap the location you wish to set as the default

How do I turn off the factory default looping videos when the machine is idle?

    Turn on Energy Saver mode by:

  • From the console home screen, touch the gear icon in the upper right corner
  • Touch Machine Settings
  • Touch Hardware
  • Check the box next to "Energy Saver" mode

What HDMI sources are compatible with my console?

  • The HDMI input supports up to HDMI version 1.4b and HDCP version 1.4

How do I identify what model version my equipment is and what the serial number is?

  • Locate the decal at the bottom of the frame. The model number is printed on the top of the decal. The serial number is listed below that.
  • Please refer to the Model & Serial Number Identification document for further detail.

Troubleshooting

Find solutions to some of the most common issues with your console.

Issue: My console is saying that my streaming service isn't compatible with a web browser in the console


  • At this time, we can't guarantee our installed Web Browser will support streaming. The best option, if using an XIR-02 or XUR console, would be to use the HDMI input with either a digital media player that supports the streaming app or mirror from a device that supports the streaming app.

Issue: Console buttons aren't aligned with touch


  • Access the settings menu by touching the gear icon in the top right corner of the home screen
  • Tap "Machine Settings" from the settings menu
  • Double tap the bottom left corner of the screen, then double tap the bottom right corner
  • In the engineering menu:
  • Treadmills: press and hold "Incline Up" and "Speed Down" on the handgrips for 5 seconds
  • Bikes/Ellipticals: press and hold "Resistance Up" and "Resistance Down" for 5 seconds
  • Follow the screen calibration instructions

Issue: Bluetooth-enabled device is not syncing with console


  • Verify that Bluetooth is enabled on your device
  • Verify that your Bluetooth headphones are not synced with any other device

Issue: Passport Player is not syncing with console


  • Reset power on the Passport Player and the equipment
  • Check for a software update
  • Verify that the player is within 25–30 feet of the equipment
  • Make sure there is a clear path between the player and the equipment

Issue: No console display


    Power Source

  • Verify that the power cord is securely plugged into the wall outlet.
  • Verify that the power switch is turned on. If the red light on the switch is on, refer to the console display suggestions below.

    Corrective Action:

  • If red light switch is on, refer to the console display suggestions below. If switch light is not lit, contact the retailer where you purchased the equipment or customer tech support.

    Crimped Power Cable

  • Unplug equipment from wall outlet.
  • Wait three minutes, allowing the lower board to discharge built-up energy.
  • Check power cord for pinches or crimps.

    Corrective Action:

  • If power cord is pinched or crimped, contact the retailer where you purchased the equipment or customer tech support.

    Appropriate Circuit

  • Verify that the equipment is on a 20-amp dedicated circuit.
  • You can check this by going to the circuit breaker box in your home and turning the breaker with the equipment off, checking to see if any other electronics turn off as well.
  • Contact an electrician to verify, if necessary.

        • Tripped Circuit Breaker

      • Find the power control box for the outlet and verify that the specified circuit has not been tripped.

        Corrective Action:

      • If the circuit breaker is tripped, reset breaker and try the machine again. If the breaker trips again, contact the retailer where you purchased the machine or customer tech support.

      Issue: Update console software


        For XER/XIR/XUR consoles connected to Wi-Fi

      • Access the settings menu by touching the gear icon in the top right corner of the home screen
      • Tap "Machine Settings" from the settings menu
      • Tap "Update"
      • Tap "Check for Updates"
      • If updates are found, they will be listed under "Available Updates" and the button will display "Install"

Getting Started

Maintenance

Preventative maintenance is the key to smooth operating equipment. View the XUR console Owner's Manual and Touch Console Guide to review the maintenance schedule for your console.

Software Update

Review the first 6 digits of the console serial number to confirm which software to use. You can find the serial number on the sticker attached to the back of the console.

XUR
(Serial number CTM753 or CTM1028)

Download Update v1.6.0.14 (up to 2GB)

Software update released January 2023

  • Sleep mode- the new low power "sleep mode" provides a new option in the power saving features
  • Security PIN updates- The security PIN will have some minor updates including new strings and access in the service menu
  • Support for upcoming frames
  • Minor and major bug fixes
  • Small updates to UI where needed

Download update 1.4.0.22 (up to 2GB)

    Software update released July, 2022

  • Updated operating system
  • Fixed issue of "enable Google Play services" notice appearing on some units

Download update 1.4.0.20 (up to 2GB)

    Software update released February, 2022

  • Resolves an issue with the v1.4.0.19 update not installing correctly with a small batch of T75 treadmills

Download update v1.4.0.19 (up to 2GB)

    The latest software update 1.4.0.19 (January 2022) updates the following:

      New Electronic Safety PIN feature

    • Protect your home equipment from unauthorized use with a unique electronic safety PIN.
      iFIT Experience Upgrades

    • Leaderboard
    • Music
    • Closed Captions & Translations
    • SmartAdjust
    • ActivePulse
      Additional Improvements:

    • Fixed issue with AUX port not playing audio from external devices
    • Fixed Sprint 8 issue where timing bar did not mach the time remaining
    • Fixed issue with Landmarks screen resolution
    • Fixed issue where two heart rate monitors may be connected to a console at once
    • Various other bug fixes focused on improving software stability

    Change Log

    v1.3.0.12
  • Fixed an issue where console workout time count was ~ 3 seconds off from real time
  • Fixed issue where target watts value behaved incorrectly during Target Watts workout
  • Fixed an issue where Sprint 8 level select was not responding
  • Fixed issue where colors of warm-up phase bar in Sprint 8 workout setup do not match the color key
  • Updated WeChat app. Fixed issue with WeChat login
  • Fixed issue where serial numbers were not cleared after factory reset
  • Fixed an issue where Clicking up and down arrows during a Constant Watts App would cause the app to go Full Screen unexpectedly
v1.2.2.6

  • Fixes a bug related to syncing xID user data between the console and ViaFit.
  • Stabilized single sign on for Entertainment apps when a console user is logged in.
  • Various other bug fixes focused on improving software stability.

FAQ

How do I take the machine out of energy saver mode to wake up the console?

  • Press any button.

How should I clean my console screen?

  • We recommend using a screen cleaner and avoiding products that contain ammonia and alcohol
  • Spray a soft, lint-free, dry cloth with the screen cleaner and gently wipe the console
  • Do not use abrasive pads or paper towel and do not spray the console directly, as it could leak into the console and cause damage
  • Monitor wipes may also be used

How do I turn energy saver mode on or off?

  • From the console home screen, touch the gear icon in the upper right corner
  • Touch Machine Settings
  • Touch Hardware
  • Press the box next to "Energy Saver" to turn Energy Saver mode on and Demo mode off
  • Touch the home icon in the upper left corner to save the settings and return to the home screen

Where can I learn more about Sprint 8?


Where can I learn more about the programs on my product?

  • Please refer to your Owner's Manual for a complete description of the programs available on your machine.

Does the heart rate strap that comes with the product need to be synced to Bluetooth?

  • On XR, XER, XIR, T130x, and T130xi consoles, the console will automatically connect to wireless heart rate monitors using the 5kHz protocol when in range.
  • On XR-03, XER-02, XIR-02, and XUR consoles, the Bluetooth heart rate monitor must be paired to the console. Please refer to your Owner's Manual for instructions to connect your compatible device.

How do I sync my Bluetooth heart rate strap to my console?

    A Bluetooth heart rate monitor must be paired to console prior to use:

  • Place the chest strap directly on your skin, just below your sternum. It should be snug enough to stay in place during your activity.
  • From the console home screen, touch the gear icon in the upper right corner
  • Touch Device Pairing
  • Touch Heart Rate Monitors. The Bluetooth chest strap device should appear to the right after a few seconds.
  • Press the device name to connect. Once paired, a heart icon will appear in the upper right corner of the screen.
  • For more information, check the Owner's Manual.

How can I confirm which console model I have?

    You can use the serial number prefix to confirm your console model. The serial number label is located on the back of the console:

  • T130x- CTM540
  • T130xi- XTM541
  • XR consoles- CTM697
  • XER consoles- CTM698
  • XIR consoles- CTM699
  • XER-02 consoles- CTM751
  • XIR-02 consoles- CTM752
  • XUR consoles- CTM753
  • XR-03 consoles- CTM770

What are the wireless network settings required to run the entertainment apps on my XIR/XER console screen?

  • The wireless requirements are 802.11b/g/n in 2.4 GHz range, minimum speed 3 Mbps (5 Mbps for streaming in high definition)

What are the wireless network settings required to run the iFIT app on my XUR/ XIR-02/XER-02 console screen?

  • The minimum speed required is 20 Mbps

Can I open an entertainment app before starting my workout?

  • Yes. Press the Apps tile on the home screen, select an app and set up a manual workout. The app will launch once you press GO.

How do I change the default city on the weather map?

    From the console home screen, touch the gear icon in the upper right corner

  • Touch Machine Settings
  • Touch Weather
  • Touch and drag the map
  • Double tap the location you wish to set as the default

How do I turn off the factory default looping videos when the machine is idle?

    Turn on Energy Saver mode by:

  • From the console home screen, touch the gear icon in the upper right corner
  • Touch Machine Settings
  • Touch Hardware
  • Check the box next to "Energy Saver" mode

What HDMI sources are compatible with my console?

  • The HDMI input supports up to HDMI version 1.4b and HDCP version 1.4

How do I identify what model version my equipment is and what the serial number is?

  • Locate the decal at the bottom of the frame. The model number is printed on the top of the decal. The serial number is listed below that.
  • Please refer to the Model & Serial Number Identification document for further detail.

Troubleshooting

Find solutions to some of the most common issues with your console.

Issue: My console is saying that my streaming service isn't compatible with a web browser in the console


  • At this time, we can't guarantee our installed Web Browser will support streaming. The best option, if using an XIR-02 or XUR console, would be to use the HDMI input with either a digital media player that supports the streaming app or mirror from a device that supports the streaming app.

Issue: Console buttons aren't aligned with touch


  • Access the settings menu by touching the gear icon in the top right corner of the home screen
  • Tap "Machine Settings" from the settings menu
  • Double tap the bottom left corner of the screen, then double tap the bottom right corner
  • In the engineering menu:
  • Treadmills: press and hold "Incline Up" and "Speed Down" on the handgrips for 5 seconds
  • Bikes/Ellipticals: press and hold "Resistance Up" and "Resistance Down" for 5 seconds
  • Follow the screen calibration instructions

Issue: Bluetooth-enabled device is not syncing with console


  • Verify that Bluetooth is enabled on your device
  • Verify that your Bluetooth headphones are not synced with any other device

Issue: Passport Player is not syncing with console


  • Reset power on the Passport Player and the equipment
  • Check for a software update
  • Verify that the player is within 25–30 feet of the equipment
  • Make sure there is a clear path between the player and the equipment

Issue: No console display


    Power Source

  • Verify that the power cord is securely plugged into the wall outlet.
  • Verify that the power switch is turned on. If the red light on the switch is on, refer to the console display suggestions below.

    Corrective Action:

  • If red light switch is on, refer to the console display suggestions below. If switch light is not lit, contact the retailer where you purchased the equipment or customer tech support.

    Crimped Power Cable

  • Unplug equipment from wall outlet.
  • Wait three minutes, allowing the lower board to discharge built-up energy.
  • Check power cord for pinches or crimps.

    Corrective Action:

  • If power cord is pinched or crimped, contact the retailer where you purchased the equipment or customer tech support.

    Appropriate Circuit

  • Verify that the equipment is on a 20-amp dedicated circuit.
  • You can check this by going to the circuit breaker box in your home and turning the breaker with the equipment off, checking to see if any other electronics turn off as well.
  • Contact an electrician to verify, if necessary.

        • Tripped Circuit Breaker

      • Find the power control box for the outlet and verify that the specified circuit has not been tripped.

        Corrective Action:

      • If the circuit breaker is tripped, reset breaker and try the machine again. If the breaker trips again, contact the retailer where you purchased the machine or customer tech support.

      Issue: Update console software


        For XER/XIR/XUR consoles connected to Wi-Fi

      • Access the settings menu by touching the gear icon in the top right corner of the home screen
      • Tap "Machine Settings" from the settings menu
      • Tap "Update"
      • Tap "Check for Updates"
      • If updates are found, they will be listed under "Available Updates" and the button will display "Install"

Getting Started

The Matrix T130X launched in 2018 and production was discontinued in 2020. Access the Owner's Manual and console software updates from this page.

Maintenance

Preventative maintenance is key to smooth operating equipment. View the T130 X Owner's Manual to review the maintenance schedule for your T130.

Software Update

Review the first 6 digits of the console serial number to confirm which software to use. You can find the serial number on the sticker attached to the back of the console.

T130X
(Serial number TM540)

Download update (up to 2GB)

Getting Started

The Matrix T130XI launched in 2018 and production was discontinued in 2020. Access the Owner's Manual and console software updates from this page.

Maintenance

Preventative maintenance is key to smooth operating equipment. View the T130 XI Owner's Manual to review the maintenance schedule for your T130.

Software Update

Review the first 6 digits of the console serial number to confirm which software to use. You can find the serial number on the sticker attached to the back of the console.

T130XI
(Serial number TM541)

Download update (up to 2GB)
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