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Getting Started

Maintenance

Preventative maintenance is the key to smooth operating equipment, as well as keeping the user safe. View the Caring for Your Elliptical or Ascent Trainer Guide to review the maintenance schedule for your equipment.

FAQ

Where can I learn more about SPRINT 8®?


Where can I learn more about the programs on my elliptical?

  • Please refer to your Owners Manual for a complete description of the programs available on your machine.

What routine maintenance should I conduct on my elliptical?

    After each use:

  • Turn off the elliptical by unplugging the power cord from the wall outlet.
  • Wipe down the elliptical and console casing with a damp cloth. Never use solvents, as they can cause damage to the elliptical.
  • Inspect the power cord. If the power cord is damaged, contact customer technical support.
  • Make sure the power cord is not beneath the elliptical or in any other area where it might be pinched or cut.
  • Adjust levelers.

    Clean beneath the elliptical on a weekly basis, following these steps:

  • Turn off the elliptical by unplugging the power cord from the wall outlet.
  • Move the elliptical to a remote location.
  • Wipe or vacuum out any dust particles or other objects that may have accumulated beneath the elliptical.
  • Return the elliptical to its previous position.

    Every month:

  • Inspect all assembly bolts and pedals for tightness.

What does nm or lb-ft mean in the assembly guide?

  • Nm and lb-ft are measurements of force/torque. These are factory-recommended specifications for optimal tightness of the assembly bolts. A torque wrench is used to achieve this tightness when installing hardware.

Troubleshooting

Find solutions to some of the most common issues with your equipment.

Issue: Console resets or has an erratic readout during a workout


    Console connection

  • Unplug the elliptical from the wall outlet. Wait three minutes.
  • Remove the four screws that hold the console on the mast.
  • Verify that the console's wiring connection points are securely connected and not loose.
  • Reassemble the console, plug in the elliptical and check issue.

    Corrective Action:

  • Secure connections. If unable to secure connections, contact the retailer where you purchased the elliptical or customer tech support.

Issue: Elliptical is making a noise


    Check Noises/Clicking

  • For noise troubleshooting, please watch this video (video coming soon)

    Corrective Action:

  • Properly level machine according to instructions in your Owner's Manual.

    Corrective Action:

  • Review Assembly Guide and tighten all assembly bolts. If issue persists, contact the retailer where you purchased the elliptical or customer tech support.


Issue: Heart rate is erratic or heart rate function is not working

  • Note: The heart rate function on this product is not a medical device.
  • You may be gripping the heart rate handlebars too tight. Try to maintain moderate pressure while holding onto the heart rate handlebars.
  • Trey gripping the heart rate handlebars over the top, with your thumb next to your index finger, instead of gripping it with your thumb under the handlebars.
  • Contact heart rate gripes are not intended for continuous reading. Rather, try holding the grips for 20–30 seconds at a time for an accurate reading.
  • Remove the console and verify that the yellow hear rate cables are attached properly, making sure that the cables are securely inserted into the console.
  • View troubleshooting chart for more details.


Issue: No resistance change or erratic or continuous resistance change

  • Please contact the retailer where you purchased the elliptical or customer tech support for assistance.


Issue: Resistance is too hard or too weak

  • Resistance levels vary by manufacturer and model. You may need to adjust the levels to find a comfortable setting.


Issue: Console resets or has an erratic readout during a workout

    Console Connection

  • Unplug the elliptical from wall outlet. Wait 60 seconds.
  • Remove the four screws that hold the console on the mast.
  • Verify that the console's wiring connection points are securely connected and not loose.

    Corrective Action:

  • If these steps do not resolve the problem, contact the retailer where you purchased the elliptical or customer tech support.

Getting Started

Maintenance

Preventative maintenance is the key to smooth operating equipment, as well as keeping the user safe. View the Caring for Your Elliptical or Ascent Trainer Guide to review the maintenance schedule for your equipment.

FAQ

Where can I learn more about SPRINT 8®?


Where can I learn more about the programs on my elliptical?

  • Please refer to your Owners Manual for a complete description of the programs available on your machine.

What routine maintenance should I conduct on my elliptical?

    After each use:

  • Turn off the elliptical by unplugging the power cord from the wall outlet.
  • Wipe down the elliptical and console casing with a damp cloth. Never use solvents, as they can cause damage to the elliptical.
  • Inspect the power cord. If the power cord is damaged, contact customer technical support.
  • Make sure the power cord is not beneath the elliptical or in any other area where it might be pinched or cut.
  • Adjust levelers.

    Clean beneath the elliptical on a weekly basis, following these steps:

  • Turn off the elliptical by unplugging the power cord from the wall outlet.
  • Move the elliptical to a remote location.
  • Wipe or vacuum out any dust particles or other objects that may have accumulated beneath the elliptical.
  • Return the elliptical to its previous position.

    Every month:

  • Inspect all assembly bolts and pedals for tightness.

What does nm or lb-ft mean in the assembly guide?

  • Nm and lb-ft are measurements of force/torque. These are factory-recommended specifications for optimal tightness of the assembly bolts. A torque wrench is used to achieve this tightness when installing hardware.

Troubleshooting

Find solutions to some of the most common issues with your equipment.

Issue: Console resets or has an erratic readout during a workout


    Console connection

  • Unplug the elliptical from the wall outlet. Wait three minutes.
  • Remove the four screws that hold the console on the mast.
  • Verify that the console's wiring connection points are securely connected and not loose.
  • Reassemble the console, plug in the elliptical and check issue.

    Corrective Action:

  • Secure connections. If unable to secure connections, contact the retailer where you purchased the elliptical or customer tech support.

Issue: Elliptical is making a noise


    Check Noises/Clicking

  • For noise troubleshooting, please watch this video (video coming soon)

    Corrective Action:

  • Properly level machine according to instructions in your Owner's Manual.

    Corrective Action:

  • Review Assembly Guide and tighten all assembly bolts. If issue persists, contact the retailer where you purchased the elliptical or customer tech support.


Issue: Heart rate is erratic or heart rate function is not working

  • Note: The heart rate function on this product is not a medical device.
  • You may be gripping the heart rate handlebars too tight. Try to maintain moderate pressure while holding onto the heart rate handlebars.
  • Trey gripping the heart rate handlebars over the top, with your thumb next to your index finger, instead of gripping it with your thumb under the handlebars.
  • Contact heart rate gripes are not intended for continuous reading. Rather, try holding the grips for 20–30 seconds at a time for an accurate reading.
  • Remove the console and verify that the yellow hear rate cables are attached properly, making sure that the cables are securely inserted into the console.
  • View troubleshooting chart for more details.


Issue: No resistance change or erratic or continuous resistance change

  • Please contact the retailer where you purchased the elliptical or customer tech support for assistance.


Issue: Resistance is too hard or too weak

  • Resistance levels vary by manufacturer and model. You may need to adjust the levels to find a comfortable setting.


Issue: Console resets or has an erratic readout during a workout

    Console Connection

  • Unplug the elliptical from wall outlet. Wait 60 seconds.
  • Remove the four screws that hold the console on the mast.
  • Verify that the console's wiring connection points are securely connected and not loose.

    Corrective Action:

  • If these steps do not resolve the problem, contact the retailer where you purchased the elliptical or customer tech support.

Getting Started

Maintenance

Preventative maintenance is the key to smooth operating equipment, as well as keeping the user safe. View the Caring for Your Elliptical or Ascent Trainer Guide to review the maintenance schedule for your equipment.

FAQ

Where can I learn more about SPRINT 8®?


Where can I learn more about the programs on my elliptical?

  • Please refer to your Owners Manual for a complete description of the programs available on your machine.

What routine maintenance should I conduct on my elliptical?

    After each use:

  • Turn off the elliptical by unplugging the power cord from the wall outlet.
  • Wipe down the elliptical and console casing with a damp cloth. Never use solvents, as they can cause damage to the elliptical.
  • Inspect the power cord. If the power cord is damaged, contact customer technical support.
  • Make sure the power cord is not beneath the elliptical or in any other area where it might be pinched or cut.
  • Adjust levelers.

    Clean beneath the elliptical on a weekly basis, following these steps:

  • Turn off the elliptical by unplugging the power cord from the wall outlet.
  • Move the elliptical to a remote location.
  • Wipe or vacuum out any dust particles or other objects that may have accumulated beneath the elliptical.
  • Return the elliptical to its previous position.

    Every month:

  • Inspect all assembly bolts and pedals for tightness.

What does nm or lb-ft mean in the assembly guide?

  • Nm and lb-ft are measurements of force/torque. These are factory-recommended specifications for optimal tightness of the assembly bolts. A torque wrench is used to achieve this tightness when installing hardware.

Troubleshooting

Find solutions to some of the most common issues with your equipment.

Issue: Console resets or has an erratic readout during a workout


    Console connection

  • Unplug the elliptical from the wall outlet. Wait three minutes.
  • Remove the four screws that hold the console on the mast.
  • Verify that the console's wiring connection points are securely connected and not loose.
  • Reassemble the console, plug in the elliptical and check issue.

    Corrective Action:

  • Secure connections. If unable to secure connections, contact the retailer where you purchased the elliptical or customer tech support.

Issue: Elliptical is making a noise


    Check Noises/Clicking

  • For noise troubleshooting, please watch this video (video coming soon)

    Corrective Action:

  • Properly level machine according to instructions in your Owner's Manual.

    Corrective Action:

  • Review Assembly Guide and tighten all assembly bolts. If issue persists, contact the retailer where you purchased the elliptical or customer tech support.


Issue: Heart rate is erratic or heart rate function is not working

  • Note: The heart rate function on this product is not a medical device.
  • You may be gripping the heart rate handlebars too tight. Try to maintain moderate pressure while holding onto the heart rate handlebars.
  • Trey gripping the heart rate handlebars over the top, with your thumb next to your index finger, instead of gripping it with your thumb under the handlebars.
  • Contact heart rate gripes are not intended for continuous reading. Rather, try holding the grips for 20–30 seconds at a time for an accurate reading.
  • Remove the console and verify that the yellow hear rate cables are attached properly, making sure that the cables are securely inserted into the console.
  • View troubleshooting chart for more details.


Issue: No resistance change or erratic or continuous resistance change

  • Please contact the retailer where you purchased the elliptical or customer tech support for assistance.


Issue: Resistance is too hard or too weak

  • Resistance levels vary by manufacturer and model. You may need to adjust the levels to find a comfortable setting.


Issue: Console resets or has an erratic readout during a workout

    Console Connection

  • Unplug the elliptical from wall outlet. Wait 60 seconds.
  • Remove the four screws that hold the console on the mast.
  • Verify that the console's wiring connection points are securely connected and not loose.

    Corrective Action:

  • If these steps do not resolve the problem, contact the retailer where you purchased the elliptical or customer tech support.

Getting Started

Maintenance

Preventative maintenance is the key to smooth operating equipment, as well as keeping the user safe. View the Caring for Your Elliptical or Ascent Trainer Guide to review the maintenance schedule for your equipment.

FAQ

Where can I learn more about SPRINT 8®?


Where can I learn more about the programs on my elliptical?

  • Please refer to your Owners Manual for a complete description of the programs available on your machine.

What routine maintenance should I conduct on my elliptical?

    After each use:

  • Turn off the elliptical by unplugging the power cord from the wall outlet.
  • Wipe down the elliptical and console casing with a damp cloth. Never use solvents, as they can cause damage to the elliptical.
  • Inspect the power cord. If the power cord is damaged, contact customer technical support.
  • Make sure the power cord is not beneath the elliptical or in any other area where it might be pinched or cut.
  • Adjust levelers.

    Clean beneath the elliptical on a weekly basis, following these steps:

  • Turn off the elliptical by unplugging the power cord from the wall outlet.
  • Move the elliptical to a remote location.
  • Wipe or vacuum out any dust particles or other objects that may have accumulated beneath the elliptical.
  • Return the elliptical to its previous position.

    Every month:

  • Inspect all assembly bolts and pedals for tightness.

What does nm or lb-ft mean in the assembly guide?

  • Nm and lb-ft are measurements of force/torque. These are factory-recommended specifications for optimal tightness of the assembly bolts. A torque wrench is used to achieve this tightness when installing hardware.

Troubleshooting

Find solutions to some of the most common issues with your equipment.

Issue: Console resets or has an erratic readout during a workout


    Console connection

  • Unplug the elliptical from the wall outlet. Wait three minutes.
  • Remove the four screws that hold the console on the mast.
  • Verify that the console's wiring connection points are securely connected and not loose.
  • Reassemble the console, plug in the elliptical and check issue.

    Corrective Action:

  • Secure connections. If unable to secure connections, contact the retailer where you purchased the elliptical or customer tech support.

Issue: Elliptical is making a noise


    Check Noises/Clicking

  • For noise troubleshooting, please watch this video (video coming soon)

    Corrective Action:

  • Properly level machine according to instructions in your Owner's Manual.

    Corrective Action:

  • Review Assembly Guide and tighten all assembly bolts. If issue persists, contact the retailer where you purchased the elliptical or customer tech support.


Issue: Heart rate is erratic or heart rate function is not working

  • Note: The heart rate function on this product is not a medical device.
  • You may be gripping the heart rate handlebars too tight. Try to maintain moderate pressure while holding onto the heart rate handlebars.
  • Trey gripping the heart rate handlebars over the top, with your thumb next to your index finger, instead of gripping it with your thumb under the handlebars.
  • Contact heart rate gripes are not intended for continuous reading. Rather, try holding the grips for 20–30 seconds at a time for an accurate reading.
  • Remove the console and verify that the yellow hear rate cables are attached properly, making sure that the cables are securely inserted into the console.
  • View troubleshooting chart for more details.


Issue: No resistance change or erratic or continuous resistance change

  • Please contact the retailer where you purchased the elliptical or customer tech support for assistance.


Issue: Resistance is too hard or too weak

  • Resistance levels vary by manufacturer and model. You may need to adjust the levels to find a comfortable setting.


Issue: Console resets or has an erratic readout during a workout

    Console Connection

  • Unplug the elliptical from wall outlet. Wait 60 seconds.
  • Remove the four screws that hold the console on the mast.
  • Verify that the console's wiring connection points are securely connected and not loose.

    Corrective Action:

  • If these steps do not resolve the problem, contact the retailer where you purchased the elliptical or customer tech support.
Console

Get the help you need from our wide variety of customer support resources. You can receive the assistance you need any time of the day, so you can get back to exercising and pursuing your goals.

Console Help