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Getting Started

Maintenance

Preventative maintenance is the key to smooth operating equipment, as well as keeping the user safe. View the Caring for Your Elliptical or Ascent Trainer Guide to review the maintenance schedule for your equipment.

View Owner's Manual

View Info Card

FAQ

What do the units nm or ft-lbs mean in the assembly guide?

  • These units measure torque and indicate how tightly a fastener (bolt, nut, or screw) should be tightened. A torque wrench is used to measure this value when tightening a fastener.

How do you take the machine out of energy saver mode to wake up the console?

  • Press any button. Note that you cannot wake up the console with the touchscreen.

Where can I learn more about the programs on my elliptical?

  • Please refer to your Owners Manual for a complete description of the programs available on your machine.

Where can I get replacement parts for my equipment?

  • Please contact the retailer where the equipment was purchased or contact the customer technical support in your region.

Where can I find instructions on how to assemble my equipment?

  • Please refer to your Owner's Manual found in the box or search for your electronic owners manual.
  • Please view your machine's Assembly Video above

Where can I learn more about SPRINT 8®?


What routine maintenance should I conduct on my elliptical?

    After each use:

  • Turn off the elliptical by unplugging the power cord from the wall outlet.
  • Wipe down the elliptical and console casing with a damp cloth. Never use solvents, as they can cause damage to the elliptical.
  • Inspect the power cord. If the power cord is damaged, contact customer technical support.
  • Make sure the power cord is not beneath the elliptical or in any other area where it might be pinched or cut.
  • Adjust levelers.

    Weekly:

  • Turn off the elliptical by unplugging the power cord from the wall outlet.
  • Move the elliptical to a remote location.
  • Wipe or vacuum out any dust particles or other objects that may have accumulated beneath the elliptical.
  • Return the elliptical to its previous position.

    Monthly:

  • Inspect all assembly bolts and pedals for tightness.

Why is resistance on the pedals higher (or lower) at a given setting than on other fitness equipment?

  • Resistance at any setting varies between different manufacturers and models. Each piece of fitness equipment you use will likely need to be set differently to achieve your workout goals.

How much room should I allow for my machine?

  • Place the elliptical on a level surface. There should be one foot of clearance in front of the elliptical for the power cord. For ease of access, there should be an accessible space preferentially on both sides and read of the elliptical that is at least 2 feet (0.6 meters).
  • User height will not change with incline. Add user height + step-on height (9.5"). Recommended 8"-12" between head and ceiling for user comfort.
  • Do not place the elliptical in any area that will block any vent or air opening. The elliptical should not be located in a garage, covered patio, near water, or outdoors.

How do I identify what model version my equipment is and what the serial number is?

  • Locate the decal at the bottom of the frame. The model number is printed on the top of the decal. The serial number is listed below that.
  • Please refer to the Model & Serial Number Identification document for further detail.

Troubleshooting

Find solutions to some of the most common issues with your equipment.

Issue: How do I assemble my fitness equipment?


  • Refer to the Assembly Guide included with the equipment or find the Assembly Guide at matrixmanuals.com


Issue: Console resets or has an erratic readout during a workout


    Console connection

  • Unplug the elliptical from the wall outlet. Wait three minutes.
  • Remove the four screws that hold the console on the mast.
  • Verify that the console's wiring connection points are securely connected and not loose.
  • Reassemble the console, plug in the elliptical and check issue.

    Corrective Action:

  • Secure connections. If unable to secure connections, contact the retailer where you purchased the elliptical or customer tech support.

Issue: Elliptical feels unstable or makes unexpected noises during use


  • Ensure fitness equipment is resting firmly on all feet; refer to Owner's Manual for leveler foot locations.
  • Ensure all bolts and other hardware are properly installed and torqued appropriately.


Issue: Heart rate is erratic or heart rate function is not working

  • Note: The heart rate function on this product is not a medical device.
  • You may be gripping the heart rate handlebars too tight. Try to maintain moderate pressure while holding onto the heart rate handlebars.
  • Try gripping the heart rate handlebars over the top, with your thumb next to your index finger, instead of gripping it with your thumb under the handlebars.
  • Contact heart rate gripes are not intended for continuous reading. Rather, try holding the grips for 20–30 seconds at a time for an accurate reading.
  • Remove the console and verify that the yellow hear rate cables are attached properly, making sure that the cables are securely inserted into the console.
  • View troubleshooting chart for more details.


Issue: No resistance change or erratic or continuous resistance change

  • Please contact the retailer where you purchased the elliptical or customer tech support for assistance.

Getting Started

Maintenance

Preventative maintenance is the key to smooth operating equipment, as well as keeping the user safe. View the Caring for Your Elliptical or Ascent Trainer Guide to review the maintenance schedule for your equipment.

View Owner's Manual

View Info Card

FAQ

What do the units nm or ft-lbs mean in the assembly guide?

  • These units measure torque and indicate how tightly a fastener (bolt, nut, or screw) should be tightened. A torque wrench is used to measure this value when tightening a fastener.

How do you take the machine out of energy saver mode to wake up the console?

  • Press any button. Note that you cannot wake up the console with the touchscreen.

Where can I learn more about the programs on my elliptical?

  • Please refer to your Owners Manual for a complete description of the programs available on your machine.

Where can I get replacement parts for my equipment?

  • Please contact the retailer where the equipment was purchased or contact the customer technical support in your region.

Where can I find instructions on how to assemble my equipment?

  • Please refer to your Owner's Manual found in the box or search for your electronic owners manual.
  • Please view your machine's Assembly Video above

Where can I learn more about SPRINT 8®?


What routine maintenance should I conduct on my elliptical?

    After each use:

  • Turn off the elliptical by unplugging the power cord from the wall outlet.
  • Wipe down the elliptical and console casing with a damp cloth. Never use solvents, as they can cause damage to the elliptical.
  • Inspect the power cord. If the power cord is damaged, contact customer technical support.
  • Make sure the power cord is not beneath the elliptical or in any other area where it might be pinched or cut.
  • Adjust levelers.

    Weekly:

  • Turn off the elliptical by unplugging the power cord from the wall outlet.
  • Move the elliptical to a remote location.
  • Wipe or vacuum out any dust particles or other objects that may have accumulated beneath the elliptical.
  • Return the elliptical to its previous position.

    Monthly:

  • Inspect all assembly bolts and pedals for tightness.

Why is resistance on the pedals higher (or lower) at a given setting than on other fitness equipment?

  • Resistance at any setting varies between different manufacturers and models. Each piece of fitness equipment you use will likely need to be set differently to achieve your workout goals.

How much room should I allow for my machine?

  • Place the elliptical on a level surface. There should be one foot of clearance in front of the elliptical for the power cord. For ease of access, there should be an accessible space preferentially on both sides and read of the elliptical that is at least 2 feet (0.6 meters).
  • User height will not change with incline. Add user height + step-on height (9.5"). Recommended 8"-12" between head and ceiling for user comfort.
  • Do not place the elliptical in any area that will block any vent or air opening. The elliptical should not be located in a garage, covered patio, near water, or outdoors.

How do I identify what model version my equipment is and what the serial number is?

  • Locate the decal at the bottom of the frame. The model number is printed on the top of the decal. The serial number is listed below that.
  • Please refer to the Model & Serial Number Identification document for further detail.

Troubleshooting

Find solutions to some of the most common issues with your equipment.

Issue: How do I assemble my fitness equipment?


  • Refer to the Assembly Guide included with the equipment or find the Assembly Guide at matrixmanuals.com


Issue: Console resets or has an erratic readout during a workout


    Console connection

  • Unplug the elliptical from the wall outlet. Wait three minutes.
  • Remove the four screws that hold the console on the mast.
  • Verify that the console's wiring connection points are securely connected and not loose.
  • Reassemble the console, plug in the elliptical and check issue.

    Corrective Action:

  • Secure connections. If unable to secure connections, contact the retailer where you purchased the elliptical or customer tech support.

Issue: Elliptical feels unstable or makes unexpected noises during use


  • Ensure fitness equipment is resting firmly on all feet; refer to Owner's Manual for leveler foot locations.
  • Ensure all bolts and other hardware are properly installed and torqued appropriately.


Issue: Heart rate is erratic or heart rate function is not working

  • Note: The heart rate function on this product is not a medical device.
  • You may be gripping the heart rate handlebars too tight. Try to maintain moderate pressure while holding onto the heart rate handlebars.
  • Try gripping the heart rate handlebars over the top, with your thumb next to your index finger, instead of gripping it with your thumb under the handlebars.
  • Contact heart rate gripes are not intended for continuous reading. Rather, try holding the grips for 20–30 seconds at a time for an accurate reading.
  • Remove the console and verify that the yellow hear rate cables are attached properly, making sure that the cables are securely inserted into the console.
  • View troubleshooting chart for more details.


Issue: No resistance change or erratic or continuous resistance change

  • Please contact the retailer where you purchased the elliptical or customer tech support for assistance.

Getting Started

Maintenance

Preventative maintenance is the key to smooth operating equipment, as well as keeping the user safe. View the Caring for Your Elliptical or Ascent Trainer Guide to review the maintenance schedule for your equipment.

View Owner's Manual

View Info Card

FAQ

What do the units nm or ft-lbs mean in the assembly guide?

  • These units measure torque and indicate how tightly a fastener (bolt, nut, or screw) should be tightened. A torque wrench is used to measure this value when tightening a fastener.

How do you take the machine out of energy saver mode to wake up the console?

  • Press any button. Note that you cannot wake up the console with the touchscreen.

Where can I learn more about the programs on my elliptical?

  • Please refer to your Owners Manual for a complete description of the programs available on your machine.

Where can I get replacement parts for my equipment?

  • Please contact the retailer where the equipment was purchased or contact the customer technical support in your region.

Where can I find instructions on how to assemble my equipment?

  • Please refer to your Owner's Manual found in the box or search for your electronic owners manual.
  • Please view your machine's Assembly Video above

Where can I learn more about SPRINT 8®?


What routine maintenance should I conduct on my elliptical?

    After each use:

  • Turn off the elliptical by unplugging the power cord from the wall outlet.
  • Wipe down the elliptical and console casing with a damp cloth. Never use solvents, as they can cause damage to the elliptical.
  • Inspect the power cord. If the power cord is damaged, contact customer technical support.
  • Make sure the power cord is not beneath the elliptical or in any other area where it might be pinched or cut.
  • Adjust levelers.

    Weekly:

  • Turn off the elliptical by unplugging the power cord from the wall outlet.
  • Move the elliptical to a remote location.
  • Wipe or vacuum out any dust particles or other objects that may have accumulated beneath the elliptical.
  • Return the elliptical to its previous position.

    Monthly:

  • Inspect all assembly bolts and pedals for tightness.

Why is resistance on the pedals higher (or lower) at a given setting than on other fitness equipment?

  • Resistance at any setting varies between different manufacturers and models. Each piece of fitness equipment you use will likely need to be set differently to achieve your workout goals.

How much room should I allow for my machine?

  • Place the elliptical on a level surface. There should be one foot of clearance in front of the elliptical for the power cord. For ease of access, there should be an accessible space preferentially on both sides and read of the elliptical that is at least 2 feet (0.6 meters).
  • Do not place the elliptical in any area that will block any vent or air opening. The elliptical should not be located in a garage, covered patio, near water, or outdoors.

How do I identify what model version my equipment is and what the serial number is?

  • Locate the decal at the bottom of the frame. The model number is printed on the top of the decal. The serial number is listed below that.
  • Please refer to the Model & Serial Number Identification document for further detail.

Troubleshooting

Find solutions to some of the most common issues with your equipment.

Issue: How do I assemble my fitness equipment?


  • Refer to the Assembly Guide included with the equipment or find the Assembly Guide at matrixmanuals.com


Issue: Console resets or has an erratic readout during a workout


    Console connection

  • Unplug the elliptical from the wall outlet. Wait three minutes.
  • Remove the four screws that hold the console on the mast.
  • Verify that the console's wiring connection points are securely connected and not loose.
  • Reassemble the console, plug in the elliptical and check issue.

    Corrective Action:

  • Secure connections. If unable to secure connections, contact the retailer where you purchased the elliptical or customer tech support.

Issue: Elliptical feels unstable or makes unexpected noises during use


  • Ensure fitness equipment is resting firmly on all feet; refer to Owner's Manual for leveler foot locations.
  • Ensure all bolts and other hardware are properly installed and torqued appropriately.


Issue: Heart rate is erratic or heart rate function is not working

  • Note: The heart rate function on this product is not a medical device.
  • You may be gripping the heart rate handlebars too tight. Try to maintain moderate pressure while holding onto the heart rate handlebars.
  • Try gripping the heart rate handlebars over the top, with your thumb next to your index finger, instead of gripping it with your thumb under the handlebars.
  • Contact heart rate gripes are not intended for continuous reading. Rather, try holding the grips for 20–30 seconds at a time for an accurate reading.
  • Remove the console and verify that the yellow hear rate cables are attached properly, making sure that the cables are securely inserted into the console.
  • View troubleshooting chart for more details.


Issue: No resistance change or erratic or continuous resistance change

  • Please contact the retailer where you purchased the elliptical or customer tech support for assistance.

Getting Started

Maintenance

Preventative maintenance is the key to smooth operating equipment, as well as keeping the user safe. View the Caring for Your Elliptical or Ascent Trainer Guide to review the maintenance schedule for your equipment.

View Owner's Manual

View Info Card

FAQ

What do the units nm or ft-lbs mean in the assembly guide?

  • These units measure torque and indicate how tightly a fastener (bolt, nut, or screw) should be tightened. A torque wrench is used to measure this value when tightening a fastener.

How do you take the machine out of energy saver mode to wake up the console?

  • Press any button. Note that you cannot wake up the console with the touchscreen.

Where can I learn more about the programs on my elliptical?

  • Please refer to your Owners Manual for a complete description of the programs available on your machine.

Where can I get replacement parts for my equipment?

  • Please contact the retailer where the equipment was purchased or contact the customer technical support in your region.

Where can I find instructions on how to assemble my equipment?

  • Please refer to your Owner's Manual found in the box or search for your electronic owners manual.
  • Please view your machine's Assembly Video above

Where can I learn more about SPRINT 8®?


What routine maintenance should I conduct on my elliptical?

    After each use:

  • Turn off the elliptical by unplugging the power cord from the wall outlet.
  • Wipe down the elliptical and console casing with a damp cloth. Never use solvents, as they can cause damage to the elliptical.
  • Inspect the power cord. If the power cord is damaged, contact customer technical support.
  • Make sure the power cord is not beneath the elliptical or in any other area where it might be pinched or cut.
  • Adjust levelers.

    Weekly:

  • Turn off the elliptical by unplugging the power cord from the wall outlet.
  • Move the elliptical to a remote location.
  • Wipe or vacuum out any dust particles or other objects that may have accumulated beneath the elliptical.
  • Return the elliptical to its previous position.

    Monthly:

  • Inspect all assembly bolts and pedals for tightness.

Why is resistance on the pedals higher (or lower) at a given setting than on other fitness equipment?

  • Resistance at any setting varies between different manufacturers and models. Each piece of fitness equipment you use will likely need to be set differently to achieve your workout goals.

How much room should I allow for my machine?

  • Place the elliptical on a level surface. There should be one foot of clearance in front of the elliptical for the power cord. For ease of access, there should be an accessible space preferentially on both sides and read of the elliptical that is at least 2 feet (0.6 meters).
  • Do not place the elliptical in any area that will block any vent or air opening. The elliptical should not be located in a garage, covered patio, near water, or outdoors.

How do I identify what model version my equipment is and what the serial number is?

  • Locate the decal at the bottom of the frame. The model number is printed on the top of the decal. The serial number is listed below that.
  • Please refer to the Model & Serial Number Identification document for further detail.

Troubleshooting

Find solutions to some of the most common issues with your equipment.

Issue: How do I assemble my fitness equipment?


  • Refer to the Assembly Guide included with the equipment or find the Assembly Guide at matrixmanuals.com


Issue: Console resets or has an erratic readout during a workout


    Console connection

  • Unplug the elliptical from the wall outlet. Wait three minutes.
  • Remove the four screws that hold the console on the mast.
  • Verify that the console's wiring connection points are securely connected and not loose.
  • Reassemble the console, plug in the elliptical and check issue.

    Corrective Action:

  • Secure connections. If unable to secure connections, contact the retailer where you purchased the elliptical or customer tech support.

Issue: Elliptical feels unstable or makes unexpected noises during use


  • Ensure fitness equipment is resting firmly on all feet; refer to Owner's Manual for leveler foot locations.
  • Ensure all bolts and other hardware are properly installed and torqued appropriately.


Issue: Heart rate is erratic or heart rate function is not working

  • Note: The heart rate function on this product is not a medical device.
  • You may be gripping the heart rate handlebars too tight. Try to maintain moderate pressure while holding onto the heart rate handlebars.
  • Try gripping the heart rate handlebars over the top, with your thumb next to your index finger, instead of gripping it with your thumb under the handlebars.
  • Contact heart rate gripes are not intended for continuous reading. Rather, try holding the grips for 20–30 seconds at a time for an accurate reading.
  • Remove the console and verify that the yellow hear rate cables are attached properly, making sure that the cables are securely inserted into the console.
  • View troubleshooting chart for more details.


Issue: No resistance change or erratic or continuous resistance change

  • Please contact the retailer where you purchased the elliptical or customer tech support for assistance.
Console

Get the help you need from our wide variety of customer support resources. You can receive the assistance you need any time of the day, so you can get back to exercising and pursuing your goals.

Console Help