Treadmills

Preventative maintenance is the key to smooth operating equipment, as well as keeping the user safe. View this guide on Caring for Your Treadmill and the Treadmill Deck and Belt Guide to review the maintenance schedule for your equipment.

View Treadmill Owner's Manual

View Info Card

What do the units nm or ft-lbs mean in the assembly guide?

• These units measure torque and indicate how tightly a fastener (nut, bolt, or screw) should be tightened. A torque wrench is used to measure this value when tightening a fastener.

How do you take the machine out of energy saver mode to wake up the console?

• Press any button. Note you cannot wake up the console with the touchscreen.

Where can I learn more about Sprint8?

• Learn more at Sprint8.com

Where can I get replacement parts for my equipment?

• Please contact the retailer where the equipment was purchased or contact the customer technical support in your region.

Where can I find instructions on how to assemble my equipment?

• Please refer to the Owner's Manual found in the box or search for your electronic Owner's Manual.
• Please view Assembly Video above

Where can I learn more about the programs on my treadmill?

• Please refer to your Owner's Manual for a complete description of the programs available on your machine.

What routine maintenance should I conduct on my treadmill?

After Each Use:


• Turn off the treadmill with on/off switch and wipe it down using a gentle cleaning solution.
• Inspect power cord to ensure it is not damaged and that it is not routed beneath the equipment or anywhere it could be damaged.
• Verify there is nothing near the running belt it could come into contact with.

Weekly:


• Turn off the treadmill with the on/off switch, and move or fold it up (if your treadmill folds) to allow cleaning the floor beneath.
• Wipe or vacuum out any dust particles or other objects that may have accumulated beneath the treadmill.
• Ensure all leveling feet are properly adjusted.

Monthly:


• Turn off the treadmill with the on/off switch and then verify that all assembly hardware is appropriately installed and torqued.
• Remove the motor cover and vacuum/clean any dust or residue that might have accumulated.
• Vacuum any lint that may have gathered around the belt or deck from normal use.
• Refer to your Owner's Manual to determine if your treadmill belt and deck need to be lubricated.
• If applicable, follow the schedule and instruction noted in the manual to lubricate the bottom of the belt and deck.

Resetting the Lube Belt Message after lubrication is completed:


• After you have applied lubricant, plug in the power cord, and insert the safety key. Reset the Lube Belt message by first pressing and holding the SPEED UP button, then STOP button and hold both buttons for 5-7 seconds.



How do I tension or align my running belt?

• Instructions on how to tension or align running belt.

How much room should I allow for my machine?

• Place the treadmill on a level and stable surface. There should be one foot of clearance in front of the treadmill for the power cord. Please leave a clear zone behind the treadmill that is at least 79" (2 meters) long. This zone must be clear of any obstruction and provide the user a clear exit path from the machine. In case of emergency, place both hands on the side arm rests to hold yourself up and place your feet onto the side rails.
• For ease of access, there should be an accessible space preferentially on both sides of the treadmill equal to 2 feet (0.6 meters) to allow a user access to the treadmill from either side.
• Do not place the treadmill in any area that will block any vent or air openings. The treadmill should not be located in a garage, covered patio, near water, or outdoors.

How do I identify what model version my equipment is and what the serial number is?

• Locate the decal at the bottom of the frame. The model number is printed on the top of the decal. The serial number is listed below that.
• Please refer to the Model & Serial Number Identification document for further detail.

Find solutions to some of the most common issues with your equipment.

Issue: How do I assemble my fitness equipment?

• Refer to the Assembly Guide included with the equipment, or find the Assembly Guide at matrixmanuals.com

Issue: My fitness equipment feels unstable or makes unexpected noises during use

• Ensure the fitness equipment is resting firmly on all feet; refer to Owner's Manual for leveler food locations.
• Ensure all bolts and other hardware are properly installed and torqued appropriately

Issue: Can't acquire/read heart rate

Note: The heart rate function on this product is not a medical device.



Upper Board Cable Connections


• Unplug the treadmill from the wall outlet. Wait three minutes, allowing the lower board to discharge built-up energy.
• Remove the screws that hold the console back to the console housing.
• Verify that the yellow cable connections are properly and securely in place.


Heart Rate Monitor Use


• Good contact with the grip is essential. Before taking your pulse, stop walking, step on the side rails, and place your hands on the contacts.
• Try gripping the handlebar heart rate contacts over the top, with your thumb next to your index finger instead of gripping it with your thumb under the handlebars.
• Contact heart rate grips are not intended for continuous reading. Rather, try holding the grips for 20–30 seconds at a time for an accurate reading.
• Static electricity can damage the heart rate grip receiver and/or grips and cause either an inaccurate reading or no reading at all.
• View this troubleshooting chart for more details.



Issue: Sometimes I receive static shocks from my treadmill


Friction between the belt and deck can generate a static electric charge, which may be felt discharging when you touch metal parts of the treadmill.


Lubrication


• Lubricate the bottom of the running belt if your treadmill Owner's Manual directs periodic lubrication.
Rubber Mat


• Place rubber mat under the treadmill to reduce the static carried from the carpet.


Eliminate Static


• Avoid wearing nylon clothing. Wear cotton clothing to reduce static on the body.
• Use an anti-septic spray on clothing and/or around treadmill.
• Try using a different pair of shoes. Some shoes seem to add to static shock.
• Use a humidifier to increase humidity in the air.


Replacing the Belt


• The running belt may be worn. Feel the underside of the running belt. It should have a smooth, cottony feel to it. If the belt does not have this texture, contact the retailer where you purchased the treadmill.



Issue: My running belt does not move



• Ensure the treadmill is turned on and the console is illuminated. Ensure that the safety key is in the proper position for operation. Ensure that the belt is not obstructed by turning it manually; clear any obstructions found.
• Disconnect the power cord and wait three minutes for the charge to dissipate. Remove the screws to access the console electronics (varies by model) and confirm that all electrical connections are properly seated.
• Remove the motor cover and confirm that all connections to the motor control board and other wires are properly seated.
• Confirm that all drive belts are installed, tensioned, and in good condition.
• Reassemble all removed parts and check again for belt movement. If there is still none, contact the dealer where the treadmill was purchased or customer technical support.



Issue: Running belt is loose, drifting, or slipping



• The running belt may need to be tensioned or aligned. This is a normal and common adjustment as the running belt stretches from use.
• Refer to your treadmill product guide for instructions on how to adjust the treadmill's running belt



Issue: The incline function isn't working properly



• Ensure the treadmill is turned on, the console is illuminated, and the treadmill belt is not moving. Ensure that the safety key is in the proper position for operation.
• Disconnect the power cord and wait three minutes for the charge to dissipate.
• Remove the motor cover and confirm that all connections to the motor control board and other wires are properly seated.
• Ensure that the incline mechanism is not obstructed.
• Reassemble all removed parts and check again for belt movement. If there is still none, contact the dealer where the treadmill was purchased or customer technical support.



Issue: I can't clear the safety key message from the console



• Make sure the safety key is properly inserted into the treadmill console. See this safety chart for details.



Issue: The running belt slows down or stalls when I'm running on it



• If your Owner's Manual says that the bottom of the treadmill belt needs to be periodically lubricated, ensure this maintenance step is completed as directed in the manual.
• Verify that the running belt is properly centered on the deck and tensioned, as directed in your Owner's Manual.



Issue: The "Lube Belt" message on my treadmill console won't go away



• After you have lubricated the running belt, go to the home screen, then press and hold the Speed Up and Stop buttons at the same time for 3-5 seconds to reset.



Issue: My workout ended with the error message "speed range error-ending workout"



• This is an automatic safety feature that triggers when the belt is moving faster than expected, frequently caused by working out at a high incline. In the event of a shut off, stand on the side rails and wait for the treadmill to reset the incline to zero. Reset the console and begin a new workout.
• Working out with less incline is usually the most effective corrective action.
• If errors persist even at zero incline or minimal incline, contact the retailer where the treadmill was purchased or customer technical support.

Preventative maintenance is the key to smooth operating equipment, as well as keeping the user safe. View this guide on Caring for Your Treadmill and the Treadmill Deck and Belt Guide to review the maintenance schedule for your equipment.

View Treadmill Owner's Manual

View Info Card

What do the units nm or ft-lbs mean in the assembly guide?

• These units measure torque and indicate how tightly a fastener (nut, bolt, or screw) should be tightened. A torque wrench is used to measure this value when tightening a fastener.

How do you take the machine out of energy saver mode to wake up the console?

• Press any button. Note you cannot wake up the console with the touchscreen.

Where can I learn more about Sprint8?

• Learn more at Sprint8.com

Where can I get replacement parts for my equipment?

• Please contact the retailer where the equipment was purchased or contact the customer technical support in your region.

Where can I find instructions on how to assemble my equipment?

• Please refer to the Owner's Manual found in the box or search for your electronic Owner's Manual.
• Please view Assembly Video above

Where can I learn more about the programs on my treadmill?

• Please refer to your Owner's Manual for a complete description of the programs available on your machine.

What routine maintenance should I conduct on my treadmill?

After Each Use:


• Turn off the treadmill with on/off switch and wipe it down using a gentle cleaning solution.
• Inspect power cord to ensure it is not damaged and that it is not routed beneath the equipment or anywhere it could be damaged.
• Verify there is nothing near the running belt it could come into contact with.

Weekly:


• Turn off the treadmill with the on/off switch, and move or fold it up (if your treadmill folds) to allow cleaning the floor beneath.
• Wipe or vacuum out any dust particles or other objects that may have accumulated beneath the treadmill.
• Ensure all leveling feet are properly adjusted.

Monthly:


• Turn off the treadmill with the on/off switch and then verify that all assembly hardware is appropriately installed and torqued.
• Remove the motor cover and vacuum/clean any dust or residue that might have accumulated.
• Vacuum any lint that may have gathered around the belt or deck from normal use.
• Refer to your Owner's Manual to determine if your treadmill belt and deck need to be lubricated.
• If applicable, follow the schedule and instruction noted in the manual to lubricate the bottom of the belt and deck.

Resetting the Lube Belt Message after lubrication is completed:


• After you have applied lubricant, plug in the power cord, and insert the safety key. Reset the Lube Belt message by first pressing and holding the SPEED UP button, then STOP button and hold both buttons for 5-7 seconds.



How do I tension or align my running belt?

• Instructions on how to tension or align running belt.

How much room should I allow for my machine?

• Place the treadmill on a level and stable surface. There should be one foot of clearance in front of the treadmill for the power cord. Please leave a clear zone behind the treadmill that is at least 79" (2 meters) long. This zone must be clear of any obstruction and provide the user a clear exit path from the machine. In case of emergency, place both hands on the side arm rests to hold yourself up and place your feet onto the side rails.
• For ease of access, there should be an accessible space preferentially on both sides of the treadmill equal to 2 feet (0.6 meters) to allow a user access to the treadmill from either side.
• Do not place the treadmill in any area that will block any vent or air openings. The treadmill should not be located in a garage, covered patio, near water, or outdoors.

How do I identify what model version my equipment is and what the serial number is?

• Locate the decal at the bottom of the frame. The model number is printed on the top of the decal. The serial number is listed below that.
• Please refer to the Model & Serial Number Identification document for further detail.

Find solutions to some of the most common issues with your equipment.

Issue: How do I assemble my fitness equipment?

• Refer to the Assembly Guide included with the equipment, or find the Assembly Guide at matrixmanuals.com

Issue: My fitness equipment feels unstable or makes unexpected noises during use

• Ensure the fitness equipment is resting firmly on all feet; refer to Owner's Manual for leveler food locations.
• Ensure all bolts and other hardware are properly installed and torqued appropriately

Issue: Can't acquire/read heart rate

Note: The heart rate function on this product is not a medical device.



Upper Board Cable Connections


• Unplug the treadmill from the wall outlet. Wait three minutes, allowing the lower board to discharge built-up energy.
• Remove the screws that hold the console back to the console housing.
• Verify that the yellow cable connections are properly and securely in place.


Heart Rate Monitor Use


• Good contact with the grip is essential. Before taking your pulse, stop walking, step on the side rails, and place your hands on the contacts.
• Try gripping the handlebar heart rate contacts over the top, with your thumb next to your index finger instead of gripping it with your thumb under the handlebars.
• Contact heart rate grips are not intended for continuous reading. Rather, try holding the grips for 20–30 seconds at a time for an accurate reading.
• Static electricity can damage the heart rate grip receiver and/or grips and cause either an inaccurate reading or no reading at all.
• View this troubleshooting chart for more details.



Issue: Sometimes I receive static shocks from my treadmill


Friction between the belt and deck can generate a static electric charge, which may be felt discharging when you touch metal parts of the treadmill.


Lubrication


• Lubricate the bottom of the running belt if your treadmill Owner's Manual directs periodic lubrication.
Rubber Mat


• Place rubber mat under the treadmill to reduce the static carried from the carpet.


Eliminate Static


• Avoid wearing nylon clothing. Wear cotton clothing to reduce static on the body.
• Use an anti-septic spray on clothing and/or around treadmill.
• Try using a different pair of shoes. Some shoes seem to add to static shock.
• Use a humidifier to increase humidity in the air.


Replacing the Belt


• The running belt may be worn. Feel the underside of the running belt. It should have a smooth, cottony feel to it. If the belt does not have this texture, contact the retailer where you purchased the treadmill.



Issue: My running belt does not move



• Ensure the treadmill is turned on and the console is illuminated. Ensure that the safety key is in the proper position for operation. Ensure that the belt is not obstructed by turning it manually; clear any obstructions found.
• Disconnect the power cord and wait three minutes for the charge to dissipate. Remove the screws to access the console electronics (varies by model) and confirm that all electrical connections are properly seated.
• Remove the motor cover and confirm that all connections to the motor control board and other wires are properly seated.
• Confirm that all drive belts are installed, tensioned, and in good condition.
• Reassemble all removed parts and check again for belt movement. If there is still none, contact the dealer where the treadmill was purchased or customer technical support.



Issue: Running belt is loose, drifting, or slipping



• The running belt may need to be tensioned or aligned. This is a normal and common adjustment as the running belt stretches from use.
• Refer to your treadmill product guide for instructions on how to adjust the treadmill's running belt



Issue: The incline function isn't working properly



• Ensure the treadmill is turned on, the console is illuminated, and the treadmill belt is not moving. Ensure that the safety key is in the proper position for operation.
• Disconnect the power cord and wait three minutes for the charge to dissipate.
• Remove the motor cover and confirm that all connections to the motor control board and other wires are properly seated.
• Ensure that the incline mechanism is not obstructed.
• Reassemble all removed parts and check again for belt movement. If there is still none, contact the dealer where the treadmill was purchased or customer technical support.



Issue: I can't clear the safety key message from the console



• Make sure the safety key is properly inserted into the treadmill console. See this safety chart for details.



Issue: The running belt slows down or stalls when I'm running on it



• If your Owner's Manual says that the bottom of the treadmill belt needs to be periodically lubricated, ensure this maintenance step is completed as directed in the manual.
• Verify that the running belt is properly centered on the deck and tensioned, as directed in your Owner's Manual.



Issue: The "Lube Belt" message on my treadmill console won't go away



• After you have lubricated the running belt, go to the home screen, then press and hold the Speed Up and Stop buttons at the same time for 3-5 seconds to reset.



Issue: My workout ended with the error message "speed range error-ending workout"



• This is an automatic safety feature that triggers when the belt is moving faster than expected, frequently caused by working out at a high incline. In the event of a shut off, stand on the side rails and wait for the treadmill to reset the incline to zero. Reset the console and begin a new workout.
• Working out with less incline is usually the most effective corrective action.
• If errors persist even at zero incline or minimal incline, contact the retailer where the treadmill was purchased or customer technical support.

Preventative maintenance is the key to smooth operating equipment, as well as keeping the user safe. View this guide on Caring for Your Treadmill and the Treadmill Deck and Belt Guide to review the maintenance schedule for your equipment.

View Treadmill Owner's Manual

View Info Card

What do the units nm or ft-lbs mean in the assembly guide?

• These units measure torque and indicate how tightly a fastener (nut, bolt, or screw) should be tightened. A torque wrench is used to measure this value when tightening a fastener.

How do you take the machine out of energy saver mode to wake up the console?

• Press any button. Note you cannot wake up the console with the touchscreen.

Where can I learn more about Sprint8?

• Learn more at Sprint8.com

Where can I get replacement parts for my equipment?

• Please contact the retailer where the equipment was purchased or contact the customer technical support in your region.

Where can I find instructions on how to assemble my equipment?

• Please refer to the Owner's Manual found in the box or search for your electronic Owner's Manual.
• Please view Assembly Video above

Where can I learn more about the programs on my treadmill?

• Please refer to your Owner's Manual for a complete description of the programs available on your machine.

What routine maintenance should I conduct on my treadmill?

After Each Use:


• Turn off the treadmill with on/off switch and wipe it down using a gentle cleaning solution.
• Inspect power cord to ensure it is not damaged and that it is not routed beneath the equipment or anywhere it could be damaged.
• Verify there is nothing near the running belt it could come into contact with.

Weekly:


• Turn off the treadmill with the on/off switch, and move or fold it up (if your treadmill folds) to allow cleaning the floor beneath.
• Wipe or vacuum out any dust particles or other objects that may have accumulated beneath the treadmill.
• Ensure all leveling feet are properly adjusted.

Monthly:


• Turn off the treadmill with the on/off switch and then verify that all assembly hardware is appropriately installed and torqued.
• Remove the motor cover and vacuum/clean any dust or residue that might have accumulated.
• Vacuum any lint that may have gathered around the belt or deck from normal use.
• Refer to your Owner's Manual to determine if your treadmill belt and deck need to be lubricated.
• If applicable, follow the schedule and instruction noted in the manual to lubricate the bottom of the belt and deck.

Resetting the Lube Belt Message after lubrication is completed:


• After you have applied lubricant, plug in the power cord, and insert the safety key. Reset the Lube Belt message by first pressing and holding the SPEED UP button, then STOP button and hold both buttons for 5-7 seconds.



How do I tension or align my running belt?

• Instructions on how to tension or align running belt.

How much room should I allow for my machine?

• Place the treadmill on a level and stable surface. There should be one foot of clearance in front of the treadmill for the power cord. Please leave a clear zone behind the treadmill that is at least 79" (2 meters) long. This zone must be clear of any obstruction and provide the user a clear exit path from the machine. In case of emergency, place both hands on the side arm rests to hold yourself up and place your feet onto the side rails.
• For ease of access, there should be an accessible space preferentially on both sides of the treadmill equal to 2 feet (0.6 meters) to allow a user access to the treadmill from either side.
• Do not place the treadmill in any area that will block any vent or air openings. The treadmill should not be located in a garage, covered patio, near water, or outdoors.

How do I identify what model version my equipment is and what the serial number is?

• Locate the decal at the bottom of the frame. The model number is printed on the top of the decal. The serial number is listed below that.
• Please refer to the Model & Serial Number Identification document for further detail.

Find solutions to some of the most common issues with your equipment.

Issue: How do I assemble my fitness equipment?

• Refer to the Assembly Guide included with the equipment, or find the Assembly Guide at matrixmanuals.com

Issue: My fitness equipment feels unstable or makes unexpected noises during use

• Ensure the fitness equipment is resting firmly on all feet; refer to Owner's Manual for leveler food locations.
• Ensure all bolts and other hardware are properly installed and torqued appropriately

Issue: Can't acquire/read heart rate

Note: The heart rate function on this product is not a medical device.



Upper Board Cable Connections


• Unplug the treadmill from the wall outlet. Wait three minutes, allowing the lower board to discharge built-up energy.
• Remove the screws that hold the console back to the console housing.
• Verify that the yellow cable connections are properly and securely in place.


Heart Rate Monitor Use


• Good contact with the grip is essential. Before taking your pulse, stop walking, step on the side rails, and place your hands on the contacts.
• Try gripping the handlebar heart rate contacts over the top, with your thumb next to your index finger instead of gripping it with your thumb under the handlebars.
• Contact heart rate grips are not intended for continuous reading. Rather, try holding the grips for 20–30 seconds at a time for an accurate reading.
• Static electricity can damage the heart rate grip receiver and/or grips and cause either an inaccurate reading or no reading at all.
• View this troubleshooting chart for more details.



Issue: Sometimes I receive static shocks from my treadmill


Friction between the belt and deck can generate a static electric charge, which may be felt discharging when you touch metal parts of the treadmill.


Lubrication


• Lubricate the bottom of the running belt if your treadmill Owner's Manual directs periodic lubrication.
Rubber Mat


• Place rubber mat under the treadmill to reduce the static carried from the carpet.


Eliminate Static


• Avoid wearing nylon clothing. Wear cotton clothing to reduce static on the body.
• Use an anti-septic spray on clothing and/or around treadmill.
• Try using a different pair of shoes. Some shoes seem to add to static shock.
• Use a humidifier to increase humidity in the air.


Replacing the Belt


• The running belt may be worn. Feel the underside of the running belt. It should have a smooth, cottony feel to it. If the belt does not have this texture, contact the retailer where you purchased the treadmill.



Issue: My running belt does not move



• Ensure the treadmill is turned on and the console is illuminated. Ensure that the safety key is in the proper position for operation. Ensure that the belt is not obstructed by turning it manually; clear any obstructions found.
• Disconnect the power cord and wait three minutes for the charge to dissipate. Remove the screws to access the console electronics (varies by model) and confirm that all electrical connections are properly seated.
• Remove the motor cover and confirm that all connections to the motor control board and other wires are properly seated.
• Confirm that all drive belts are installed, tensioned, and in good condition.
• Reassemble all removed parts and check again for belt movement. If there is still none, contact the dealer where the treadmill was purchased or customer technical support.



Issue: Running belt is loose, drifting, or slipping



• The running belt may need to be tensioned or aligned. This is a normal and common adjustment as the running belt stretches from use.
• Refer to your treadmill product guide for instructions on how to adjust the treadmill's running belt



Issue: The incline function isn't working properly



• Ensure the treadmill is turned on, the console is illuminated, and the treadmill belt is not moving. Ensure that the safety key is in the proper position for operation.
• Disconnect the power cord and wait three minutes for the charge to dissipate.
• Remove the motor cover and confirm that all connections to the motor control board and other wires are properly seated.
• Ensure that the incline mechanism is not obstructed.
• Reassemble all removed parts and check again for belt movement. If there is still none, contact the dealer where the treadmill was purchased or customer technical support.



Issue: I can't clear the safety key message from the console



• Make sure the safety key is properly inserted into the treadmill console. See this safety chart for details.



Issue: The running belt slows down or stalls when I'm running on it



• If your Owner's Manual says that the bottom of the treadmill belt needs to be periodically lubricated, ensure this maintenance step is completed as directed in the manual.
• Verify that the running belt is properly centered on the deck and tensioned, as directed in your Owner's Manual.



Issue: The "Lube Belt" message on my treadmill console won't go away



• After you have lubricated the running belt, go to the home screen, then press and hold the Speed Up and Stop buttons at the same time for 3-5 seconds to reset.



Issue: My workout ended with the error message "speed range error-ending workout"



• This is an automatic safety feature that triggers when the belt is moving faster than expected, frequently caused by working out at a high incline. In the event of a shut off, stand on the side rails and wait for the treadmill to reset the incline to zero. Reset the console and begin a new workout.
• Working out with less incline is usually the most effective corrective action.
• If errors persist even at zero incline or minimal incline, contact the retailer where the treadmill was purchased or customer technical support.

Preventative maintenance is the key to smooth operating equipment, as well as keeping the user safe. View this guide on Caring for Your Treadmill and the Treadmill Deck and Belt Guide to review the maintenance schedule for your equipment.

View Treadmill Owner's Manual

View Info Card

What do the units nm or ft-lbs mean in the assembly guide?

• These units measure torque and indicate how tightly a fastener (nut, bolt, or screw) should be tightened. A torque wrench is used to measure this value when tightening a fastener.

How do you take the machine out of energy saver mode to wake up the console?

• Press any button. Note you cannot wake up the console with the touchscreen.

Where can I learn more about Sprint8?

• Learn more at Sprint8.com

Where can I get replacement parts for my equipment?

• Please contact the retailer where the equipment was purchased or contact the customer technical support in your region.

Where can I find instructions on how to assemble my equipment?

• Please refer to the Owner's Manual found in the box or search for your electronic Owner's Manual.
• Please view Assembly Video above

Where can I learn more about the programs on my treadmill?

• Please refer to your Owner's Manual for a complete description of the programs available on your machine.

What routine maintenance should I conduct on my treadmill?

After Each Use:


• Turn off the treadmill with on/off switch and wipe it down using a gentle cleaning solution.
• Inspect power cord to ensure it is not damaged and that it is not routed beneath the equipment or anywhere it could be damaged.
• Verify there is nothing near the running belt it could come into contact with.

Weekly:


• Turn off the treadmill with the on/off switch, and move or fold it up (if your treadmill folds) to allow cleaning the floor beneath.
• Wipe or vacuum out any dust particles or other objects that may have accumulated beneath the treadmill.
• Ensure all leveling feet are properly adjusted.

Monthly:


• Turn off the treadmill with the on/off switch and then verify that all assembly hardware is appropriately installed and torqued.
• Remove the motor cover and vacuum/clean any dust or residue that might have accumulated.
• Vacuum any lint that may have gathered around the belt or deck from normal use.
• Refer to your Owner's Manual to determine if your treadmill belt and deck need to be lubricated.
• If applicable, follow the schedule and instruction noted in the manual to lubricate the bottom of the belt and deck.

Resetting the Lube Belt Message after lubrication is completed:


• After you have applied lubricant, plug in the power cord, and insert the safety key. Reset the Lube Belt message by first pressing and holding the SPEED UP button, then STOP button and hold both buttons for 5-7 seconds.



How do I tension or align my running belt?

• Instructions on how to tension or align running belt.

How much room should I allow for my machine?

• Place the treadmill on a level and stable surface. There should be one foot of clearance in front of the treadmill for the power cord. Please leave a clear zone behind the treadmill that is at least 79" (2 meters) long. This zone must be clear of any obstruction and provide the user a clear exit path from the machine. In case of emergency, place both hands on the side arm rests to hold yourself up and place your feet onto the side rails.
• For ease of access, there should be an accessible space preferentially on both sides of the treadmill equal to 2 feet (0.6 meters) to allow a user access to the treadmill from either side.
• Do not place the treadmill in any area that will block any vent or air openings. The treadmill should not be located in a garage, covered patio, near water, or outdoors.

How do I identify what model version my equipment is and what the serial number is?

• Locate the decal at the bottom of the frame. The model number is printed on the top of the decal. The serial number is listed below that.
• Please refer to the Model & Serial Number Identification document for further detail.

Find solutions to some of the most common issues with your equipment.

Issue: How do I assemble my fitness equipment?

• Refer to the Assembly Guide included with the equipment, or find the Assembly Guide at matrixmanuals.com

Issue: My fitness equipment feels unstable or makes unexpected noises during use

• Ensure the fitness equipment is resting firmly on all feet; refer to Owner's Manual for leveler food locations.
• Ensure all bolts and other hardware are properly installed and torqued appropriately

Issue: Can't acquire/read heart rate

Note: The heart rate function on this product is not a medical device.



Upper Board Cable Connections


• Unplug the treadmill from the wall outlet. Wait three minutes, allowing the lower board to discharge built-up energy.
• Remove the screws that hold the console back to the console housing.
• Verify that the yellow cable connections are properly and securely in place.


Heart Rate Monitor Use


• Good contact with the grip is essential. Before taking your pulse, stop walking, step on the side rails, and place your hands on the contacts.
• Try gripping the handlebar heart rate contacts over the top, with your thumb next to your index finger instead of gripping it with your thumb under the handlebars.
• Contact heart rate grips are not intended for continuous reading. Rather, try holding the grips for 20–30 seconds at a time for an accurate reading.
• Static electricity can damage the heart rate grip receiver and/or grips and cause either an inaccurate reading or no reading at all.
• View this troubleshooting chart for more details.



Issue: Sometimes I receive static shocks from my treadmill


Friction between the belt and deck can generate a static electric charge, which may be felt discharging when you touch metal parts of the treadmill.


Lubrication


• Lubricate the bottom of the running belt if your treadmill Owner's Manual directs periodic lubrication.
Rubber Mat


• Place rubber mat under the treadmill to reduce the static carried from the carpet.


Eliminate Static


• Avoid wearing nylon clothing. Wear cotton clothing to reduce static on the body.
• Use an anti-septic spray on clothing and/or around treadmill.
• Try using a different pair of shoes. Some shoes seem to add to static shock.
• Use a humidifier to increase humidity in the air.


Replacing the Belt


• The running belt may be worn. Feel the underside of the running belt. It should have a smooth, cottony feel to it. If the belt does not have this texture, contact the retailer where you purchased the treadmill.



Issue: My running belt does not move



• Ensure the treadmill is turned on and the console is illuminated. Ensure that the safety key is in the proper position for operation. Ensure that the belt is not obstructed by turning it manually; clear any obstructions found.
• Disconnect the power cord and wait three minutes for the charge to dissipate. Remove the screws to access the console electronics (varies by model) and confirm that all electrical connections are properly seated.
• Remove the motor cover and confirm that all connections to the motor control board and other wires are properly seated.
• Confirm that all drive belts are installed, tensioned, and in good condition.
• Reassemble all removed parts and check again for belt movement. If there is still none, contact the dealer where the treadmill was purchased or customer technical support.



Issue: Running belt is loose, drifting, or slipping



• The running belt may need to be tensioned or aligned. This is a normal and common adjustment as the running belt stretches from use.
• Refer to your treadmill product guide for instructions on how to adjust the treadmill's running belt



Issue: The incline function isn't working properly



• Ensure the treadmill is turned on, the console is illuminated, and the treadmill belt is not moving. Ensure that the safety key is in the proper position for operation.
• Disconnect the power cord and wait three minutes for the charge to dissipate.
• Remove the motor cover and confirm that all connections to the motor control board and other wires are properly seated.
• Ensure that the incline mechanism is not obstructed.
• Reassemble all removed parts and check again for belt movement. If there is still none, contact the dealer where the treadmill was purchased or customer technical support.



Issue: I can't clear the safety key message from the console



• Make sure the safety key is properly inserted into the treadmill console. See this safety chart for details.



Issue: The running belt slows down or stalls when I'm running on it



• If your Owner's Manual says that the bottom of the treadmill belt needs to be periodically lubricated, ensure this maintenance step is completed as directed in the manual.
• Verify that the running belt is properly centered on the deck and tensioned, as directed in your Owner's Manual.



Issue: The "Lube Belt" message on my treadmill console won't go away



• After you have lubricated the running belt, go to the home screen, then press and hold the Speed Up and Stop buttons at the same time for 3-5 seconds to reset.



Issue: My workout ended with the error message "speed range error-ending workout"



• This is an automatic safety feature that triggers when the belt is moving faster than expected, frequently caused by working out at a high incline. In the event of a shut off, stand on the side rails and wait for the treadmill to reset the incline to zero. Reset the console and begin a new workout.
• Working out with less incline is usually the most effective corrective action.
• If errors persist even at zero incline or minimal incline, contact the retailer where the treadmill was purchased or customer technical support.