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Getting Started

Maintenance

Preventative maintenance is the key to smooth operating equipment, as well as keeping the user safe. View this guide on Caring for Your Treadmill and the Treadmill Deck and Belt Guide to review the maintenance schedule for your equipment.

FAQ

Where can I learn more about SPRINT 8®?


Where can I learn more about the programs on my treadmill?

  • Please refer to your Owner's Manual for a complete description of the programs available on your machine.

What routine maintenance should I conduct on my treadmill?


    Clean and inspect after each use, following these steps:

  • Turn off the treadmill with on/off switch, then unplug the power cord from the wall outlet.
  • Wipe down the running belt, deck, motor cover and console casing with a damp cloth. Never use solvents, as they can cause damage to the treadmill.
  • Inspect the power cord. If the power cord is damaged, contact customer technical support.
  • Make sure the power cord is not beneath the treadmill or in any other area where it might be pinched or cut.
  • Check the tension and alignment of the running belt. Make sure the treadmill belt will not damage any other components on the treadmill by being misaligned.

    Clean beneath the treadmill on a weekly basis, following these steps:

  • Turn off the treadmill with the on/off switch, then unplug the power cord from the wall outlet.
  • If it is a folding unit, fold the treadmill into the upright position, making sure that the lock latch is secure.
  • Move the treadmill to a remote location.
  • Wipe or vacuum out any dust particles or other objects that may have accumulated beneath the treadmill.
  • Return the treadmill to its previous position.

    Every month:

  • Turn off the treadmill with the on/off switch, then unplug the power cord from the wall outlet and wait 60 seconds.
  • Inspect all assembly bolts of the machine for proper tightness.
  • Remove the motor cover. Wait until all lights turn off on the electronic board.
  • Clean the motor and electronic board area to eliminate any lint or dust particles that may have accumulated. Failure to do so may result in premature failure of key electrical components.
  • Vacuum and wipe down the belt with a damp cloth. Vacuum any black/white particles that may accumulate around the unit. These particles may accumulate from normal treadmill use.

    Every three months:

  • Matrix T50, TF50, and T30 only: Lubricate the belt with a silicone-based lubricant every three months or 150 miles.

    Resetting the Lube Belt Message after lubrication is completed:

  • After you have applied lubricant, plug in the power cord, and insert the safety key. Reset the Lube Belt message by first pressing and holding the SPEED UP button, then STOP button and hold both buttons for 5-7 seconds.

How do I tension or align my running belt?

  • Click here for instructions on how to tension or align running belt.

How do I assemble my equipment?

  • Read the Assembly Guide in your product box to learn how to assemble the treadmill.

Troubleshooting

Find solutions to some of the most common issues with your equipment.

Issue: Can't acquire/read heart rate

Note: The heart rate function on this product is not a medical device.


    Upper Board Cable Connections

  • Unplug the treadmill from the wall outlet. Wait three minutes, allowing the lower board to discharge built-up energy.
  • Remove the screws that hold the console back to the console housing.
  • Verify that the yellow cable connections are properly and securely in place.

    Heart Rate Monitor Use

  • Good contact with the grip is essential. Before taking your pulse, stop walking, step on the side rails, and place your hands on the contacts.
  • Try gripping the handlebar heart rate contacts over the top, with your thumb next to your index finger instead of gripping it with your thumb under the handlebars.
  • Contact heart rate grips are not intended for continuous reading. Rather, try holding the grips for 20–30 seconds at a time for an accurate reading.
  • Static electricity can damage the heart rate grip receiver and/or grips and cause either an inaccurate reading or no reading at all.
  • View this troubleshooting chart for more details.

Issue: Excessive static electricity/erratic heart rate readings


    Rubber Mat

  • Place rubber mat under the treadmill to reduce the static carried from the carpet.

    Eliminate Static

  • Avoid wearing nylon clothing. Wear cotton clothing to reduce static on the body.
  • Use an anti-septic spray on clothing and/or around treadmill.
  • Try using a different pair of shoes. Some shoes seem to add to static shock.
  • Use a humidifier to increase humidity in the air.

    Replacing the Belt

  • The running belt may be worn. Feel the underside of the running belt. It should have a smooth, cottony feel to it. If the belt does not have this texture, contact the retailer where you purchased the treadmill.

Issue: My running belt does not move


    Check Connections

  • Turn the power off, unplug the power cable and wait three minutes, allowing the lower board to discharge built-up energy.
  • Remove the screws that hold the console back to the console housing.
  • Double check that all connections are secure, especially the console cable. Unplug and reconnect the console cable to verify.
  • Make sure the console cable is not pinched or damaged in any way.
  • Remove the motor cover. Wait until all red LED lights have gone off on the motor control board before proceeding. Next, verify that none of the wires connected to the lower board are loose or disconnected.

    Check Belt for Obstructions

  • Press on the belt with your foot to see if the belt can rotate.
  • Check the drive belt alignment on the motor and front roller.

Issue: Running belt is loose, drifting, or slipping


  • Refer to your treadmill product guide for instructions on how to adjust the treadmill's running belt

Issue: At higher incline levels, a message reading "Speed Range Error – Ending Workout" appears


    Adjust Incline

  • This is a safety feature that automatically cuts power to the drive motor when the speed is out of range due to the combination of the load on the belt and a high degree of incline.

  • Corrective Action

  • To prevent an automatic end to your workout, reduce the incline level percentage.
  • In the event of a shut off, stand on the side rails and wait for the treadmill to set incline to zero. Reset the console and begin a new workout.

Issue: The elevation function is not working properly


    Check Connections

  • Unplug the treadmill from the wall outlet. Wait three minutes, allowing the lower board to discharge built-up energy.
  • Remove the screws that hold the console back to the console housing.
  • Double check that all connections are secure, especially the console cable. Unplug and reconnect the console cable to verify. Remove the motor cover.
  • Verify that there are no lights lit on the lower circuit board.
  • Verify that all wires are securely and correctly placed on the lower circuit board, especially the wires coming from the elevation motor.

Issue: The message "Safety Key Off" shows on the console display window


    Safety Key

  • Make sure the safety key is properly inserted into the treadmill console. See this safety chart for details.

    Corrective action

  • If the safety key is properly inserted and the console still shows "safety key off," contact the retailer where you purchased the machine or customer tech support.

Getting Started

Maintenance

Preventative maintenance is the key to smooth operating equipment, as well as keeping the user safe. View this guide on Caring for Your Treadmill and the Treadmill Deck and Belt Guide to review the maintenance schedule for your equipment.

FAQ

Where can I learn more about SPRINT 8®?


Where can I learn more about the programs on my treadmill?

  • Please refer to your Owner's Manual for a complete description of the programs available on your machine.

  • What routine maintenance should I conduct on my treadmill?


      Clean and inspect after each use, following these steps:

    • Turn off the treadmill with on/off switch, then unplug the power cord from the wall outlet.
    • Wipe down the running belt, deck, motor cover and console casing with a damp cloth. Never use solvents, as they can cause damage to the treadmill.
    • Inspect the power cord. If the power cord is damaged, contact customer technical support.
    • Make sure the power cord is not beneath the treadmill or in any other area where it might be pinched or cut.
    • Check the tension and alignment of the running belt. Make sure the treadmill belt will not damage any other components on the treadmill by being misaligned.

      Clean beneath the treadmill on a weekly basis, following these steps:

    • Turn off the treadmill with the on/off switch, then unplug the power cord from the wall outlet.
    • If it is a folding unit, fold the treadmill into the upright position, making sure that the lock latch is secure.
    • Move the treadmill to a remote location.
    • Wipe or vacuum out any dust particles or other objects that may have accumulated beneath the treadmill.
    • Return the treadmill to its previous position.

      Every month:

    • Turn off the treadmill with the on/off switch, then unplug the power cord from the wall outlet and wait 60 seconds.
    • Inspect all assembly bolts of the machine for proper tightness.
    • Remove the motor cover. Wait until all lights turn off on the electronic board.
    • Clean the motor and electronic board area to eliminate any lint or dust particles that may have accumulated. Failure to do so may result in premature failure of key electrical components.
    • Vacuum and wipe down the belt with a damp cloth. Vacuum any black/white particles that may accumulate around the unit. These particles may accumulate from normal treadmill use.

      Every three months:

    • Matrix T50, TF50, and T30 only: Lubricate the belt with a silicone-based lubricant every three months or 150 miles.

      Resetting the Lube Belt Message after lubrication is completed:

    • After you have applied lubricant, plug in the power cord, and insert the safety key. Reset the Lube Belt message by first pressing and holding the SPEED UP button, then STOP button and hold both buttons for 5-7 seconds.

    How do I tension or align my running belt?

    • Click here for instructions on how to tension or align running belt.

    How do I assemble my equipment?

    • Read the Assembly Guide in your product box to learn how to assemble the treadmill.

Troubleshooting

Find solutions to some of the most common issues with your equipment.

Issue: Can't acquire/read heart rate

Note: The heart rate function on this product is not a medical device.


    Upper Board Cable Connections

  • Unplug the treadmill from the wall outlet. Wait three minutes, allowing the lower board to discharge built-up energy.
  • Remove the screws that hold the console back to the console housing.
  • Verify that the yellow cable connections are properly and securely in place.

    Heart Rate Monitor Use

  • Good contact with the grip is essential. Before taking your pulse, stop walking, step on the side rails, and place your hands on the contacts.
  • Try gripping the handlebar heart rate contacts over the top, with your thumb next to your index finger instead of gripping it with your thumb under the handlebars.
  • Contact heart rate grips are not intended for continuous reading. Rather, try holding the grips for 20–30 seconds at a time for an accurate reading.
  • Static electricity can damage the heart rate grip receiver and/or grips and cause either an inaccurate reading or no reading at all.
  • View this troubleshooting chart for more details.

Issue: Excessive static electricity/erratic heart rate readings


    Rubber Mat

  • Place rubber mat under the treadmill to reduce the static carried from the carpet.

    Eliminate Static

  • Avoid wearing nylon clothing. Wear cotton clothing to reduce static on the body.
  • Use an anti-septic spray on clothing and/or around treadmill.
  • Try using a different pair of shoes. Some shoes seem to add to static shock.
  • Use a humidifier to increase humidity in the air.

    Replacing the Belt

  • The running belt may be worn. Feel the underside of the running belt. It should have a smooth, cottony feel to it. If the belt does not have this texture, contact the retailer where you purchased the treadmill.

Issue: My running belt does not move


    Check Connections

  • Turn the power off, unplug the power cable and wait three minutes, allowing the lower board to discharge built-up energy.
  • Remove the screws that hold the console back to the console housing.
  • Double check that all connections are secure, especially the console cable. Unplug and reconnect the console cable to verify.
  • Make sure the console cable is not pinched or damaged in any way.
  • Remove the motor cover. Wait until all red LED lights have gone off on the motor control board before proceeding. Next, verify that none of the wires connected to the lower board are loose or disconnected.

    Check Belt for Obstructions

  • Press on the belt with your foot to see if the belt can rotate.
  • Check the drive belt alignment on the motor and front roller.

Issue: Running belt is loose, drifting, or slipping


  • Refer to your treadmill product guide for instructions on how to adjust the treadmill's running belt

Issue: At higher incline levels, a message reading "Speed Range Error – Ending Workout" appears


    Adjust Incline

  • This is a safety feature that automatically cuts power to the drive motor when the speed is out of range due to the combination of the load on the belt and a high degree of incline.

  • Corrective Action

  • To prevent an automatic end to your workout, reduce the incline level percentage.
  • In the event of a shut off, stand on the side rails and wait for the treadmill to set incline to zero. Reset the console and begin a new workout.

Issue: The elevation function is not working properly


    Check Connections

  • Unplug the treadmill from the wall outlet. Wait three minutes, allowing the lower board to discharge built-up energy.
  • Remove the screws that hold the console back to the console housing.
  • Double check that all connections are secure, especially the console cable. Unplug and reconnect the console cable to verify. Remove the motor cover.
  • Verify that there are no lights lit on the lower circuit board.
  • Verify that all wires are securely and correctly placed on the lower circuit board, especially the wires coming from the elevation motor.

Issue: The message "Safety Key Off" shows on the console display window


    Safety Key

  • Make sure the safety key is properly inserted into the treadmill console. See this safety chart for details.

    Corrective action

  • If the safety key is properly inserted and the console still shows "safety key off," contact the retailer where you purchased the machine or customer tech support.

Getting Started

Maintenance

Preventative maintenance is the key to smooth operating equipment, as well as keeping the user safe. View this guide on Caring for Your Treadmill and the Treadmill Deck and Belt Guide to review the maintenance schedule for your equipment.

FAQ

Where can I learn more about SPRINT 8®?


Where can I learn more about the programs on my treadmill?

  • Please refer to your Owner's Manual for a complete description of the programs available on your machine.

What routine maintenance should I conduct on my treadmill?


    Clean and inspect after each use, following these steps:

  • Turn off the treadmill with on/off switch, then unplug the power cord from the wall outlet.
  • Wipe down the running belt, deck, motor cover and console casing with a damp cloth. Never use solvents, as they can cause damage to the treadmill.
  • Inspect the power cord. If the power cord is damaged, contact customer technical support.
  • Make sure the power cord is not beneath the treadmill or in any other area where it might be pinched or cut.
  • Check the tension and alignment of the running belt. Make sure the treadmill belt will not damage any other components on the treadmill by being misaligned.

    Clean beneath the treadmill on a weekly basis, following these steps:

  • Turn off the treadmill with the on/off switch, then unplug the power cord from the wall outlet.
  • If it is a folding unit, fold the treadmill into the upright position, making sure that the lock latch is secure.
  • Move the treadmill to a remote location.
  • Wipe or vacuum out any dust particles or other objects that may have accumulated beneath the treadmill.
  • Return the treadmill to its previous position.

    Every month:

  • Turn off the treadmill with the on/off switch, then unplug the power cord from the wall outlet and wait 60 seconds.
  • Inspect all assembly bolts of the machine for proper tightness.
  • Remove the motor cover. Wait until all lights turn off on the electronic board.
  • Clean the motor and electronic board area to eliminate any lint or dust particles that may have accumulated. Failure to do so may result in premature failure of key electrical components.
  • Vacuum and wipe down the belt with a damp cloth. Vacuum any black/white particles that may accumulate around the unit. These particles may accumulate from normal treadmill use.

    Every three months:

  • Matrix T50, TF50, and T30 only: Lubricate the belt with a silicone-based lubricant every three months or 150 miles.

    Resetting the Lube Belt Message after lubrication is completed:

  • After you have applied lubricant, plug in the power cord, and insert the safety key. Reset the Lube Belt message by first pressing and holding the SPEED UP button, then STOP button and hold both buttons for 5-7 seconds.

How do I tension or align my running belt?

  • Click here for instructions on how to tension or align running belt.

How do I assemble my equipment?

  • Read the Assembly Guide in your product box to learn how to assemble the treadmill.

Troubleshooting

Find solutions to some of the most common issues with your equipment.

Issue: Can't acquire/read heart rate

Note: The heart rate function on this product is not a medical device.


    Upper Board Cable Connections

  • Unplug the treadmill from the wall outlet. Wait three minutes, allowing the lower board to discharge built-up energy.
  • Remove the screws that hold the console back to the console housing.
  • Verify that the yellow cable connections are properly and securely in place.

    Heart Rate Monitor Use

  • Good contact with the grip is essential. Before taking your pulse, stop walking, step on the side rails, and place your hands on the contacts.
  • Try gripping the handlebar heart rate contacts over the top, with your thumb next to your index finger instead of gripping it with your thumb under the handlebars.
  • Contact heart rate grips are not intended for continuous reading. Rather, try holding the grips for 20–30 seconds at a time for an accurate reading.
  • Static electricity can damage the heart rate grip receiver and/or grips and cause either an inaccurate reading or no reading at all.
  • View this troubleshooting chart for more details.

Issue: Excessive static electricity/erratic heart rate readings


    Rubber Mat

  • Place rubber mat under the treadmill to reduce the static carried from the carpet.

    Eliminate Static

  • Avoid wearing nylon clothing. Wear cotton clothing to reduce static on the body.
  • Use an anti-septic spray on clothing and/or around treadmill.
  • Try using a different pair of shoes. Some shoes seem to add to static shock.
  • Use a humidifier to increase humidity in the air.

    Replacing the Belt

  • The running belt may be worn. Feel the underside of the running belt. It should have a smooth, cottony feel to it. If the belt does not have this texture, contact the retailer where you purchased the treadmill.

Issue: My running belt does not move


    Check Connections

  • Turn the power off, unplug the power cable and wait three minutes, allowing the lower board to discharge built-up energy.
  • Remove the screws that hold the console back to the console housing.
  • Double check that all connections are secure, especially the console cable. Unplug and reconnect the console cable to verify.
  • Make sure the console cable is not pinched or damaged in any way.
  • Remove the motor cover. Wait until all red LED lights have gone off on the motor control board before proceeding. Next, verify that none of the wires connected to the lower board are loose or disconnected.

    Check Belt for Obstructions

  • Press on the belt with your foot to see if the belt can rotate.
  • Check the drive belt alignment on the motor and front roller.

Issue: Running belt is loose, drifting, or slipping


  • Refer to your treadmill product guide for instructions on how to adjust the treadmill's running belt

Issue: At higher incline levels, a message reading "Speed Range Error – Ending Workout" appears


    Adjust Incline

  • This is a safety feature that automatically cuts power to the drive motor when the speed is out of range due to the combination of the load on the belt and a high degree of incline.

  • Corrective Action

  • To prevent an automatic end to your workout, reduce the incline level percentage.
  • In the event of a shut off, stand on the side rails and wait for the treadmill to set incline to zero. Reset the console and begin a new workout.

Issue: The elevation function is not working properly


    Check Connections

  • Unplug the treadmill from the wall outlet. Wait three minutes, allowing the lower board to discharge built-up energy.
  • Remove the screws that hold the console back to the console housing.
  • Double check that all connections are secure, especially the console cable. Unplug and reconnect the console cable to verify. Remove the motor cover.
  • Verify that there are no lights lit on the lower circuit board.
  • Verify that all wires are securely and correctly placed on the lower circuit board, especially the wires coming from the elevation motor.

Issue: The message "Safety Key Off" shows on the console display window


    Safety Key

  • Make sure the safety key is properly inserted into the treadmill console. See this safety chart for details.

    Corrective action

  • If the safety key is properly inserted and the console still shows "safety key off," contact the retailer where you purchased the machine or customer tech support.

Getting Started

Maintenance

Preventative maintenance is the key to smooth operating equipment, as well as keeping the user safe. View this guide on Caring for Your Treadmill and the Treadmill Deck and Belt Guide to review the maintenance schedule for your equipment.

FAQ

Where can I learn more about SPRINT 8®?


Where can I learn more about the programs on my treadmill?

  • Please refer to your Owner's Manual for a complete description of the programs available on your machine.

What routine maintenance should I conduct on my treadmill?


    Clean and inspect after each use, following these steps:

  • Turn off the treadmill with on/off switch, then unplug the power cord from the wall outlet.
  • Wipe down the running belt, deck, motor cover and console casing with a damp cloth. Never use solvents, as they can cause damage to the treadmill.
  • Inspect the power cord. If the power cord is damaged, contact customer technical support.
  • Make sure the power cord is not beneath the treadmill or in any other area where it might be pinched or cut.
  • Check the tension and alignment of the running belt. Make sure the treadmill belt will not damage any other components on the treadmill by being misaligned.

    Clean beneath the treadmill on a weekly basis, following these steps:

  • Turn off the treadmill with the on/off switch, then unplug the power cord from the wall outlet.
  • If it is a folding unit, fold the treadmill into the upright position, making sure that the lock latch is secure.
  • Move the treadmill to a remote location.
  • Wipe or vacuum out any dust particles or other objects that may have accumulated beneath the treadmill.
  • Return the treadmill to its previous position.

    Every month:

  • Turn off the treadmill with the on/off switch, then unplug the power cord from the wall outlet and wait 60 seconds.
  • Inspect all assembly bolts of the machine for proper tightness.
  • Remove the motor cover. Wait until all lights turn off on the electronic board.
  • Clean the motor and electronic board area to eliminate any lint or dust particles that may have accumulated. Failure to do so may result in premature failure of key electrical components.
  • Vacuum and wipe down the belt with a damp cloth. Vacuum any black/white particles that may accumulate around the unit. These particles may accumulate from normal treadmill use.

    Every three months:

  • Matrix T50, TF50, and T30 only: Lubricate the belt with a silicone-based lubricant every three months or 150 miles.

    Resetting the Lube Belt Message after lubrication is completed:

  • After you have applied lubricant, plug in the power cord, and insert the safety key. Reset the Lube Belt message by first pressing and holding the SPEED UP button, then STOP button and hold both buttons for 5-7 seconds.

How do I tension or align my running belt?

  • Click here for instructions on how to tension or align running belt.

How do I assemble my equipment?

  • Read the Assembly Guide in your product box to learn how to assemble the treadmill.

Troubleshooting

Find solutions to some of the most common issues with your equipment.

Issue: Can't acquire/read heart rate

Note: The heart rate function on this product is not a medical device.


    Upper Board Cable Connections

  • Unplug the treadmill from the wall outlet. Wait three minutes, allowing the lower board to discharge built-up energy.
  • Remove the screws that hold the console back to the console housing.
  • Verify that the yellow cable connections are properly and securely in place.

    Heart Rate Monitor Use

  • Good contact with the grip is essential. Before taking your pulse, stop walking, step on the side rails, and place your hands on the contacts.
  • Try gripping the handlebar heart rate contacts over the top, with your thumb next to your index finger instead of gripping it with your thumb under the handlebars.
  • Contact heart rate grips are not intended for continuous reading. Rather, try holding the grips for 20–30 seconds at a time for an accurate reading.
  • Static electricity can damage the heart rate grip receiver and/or grips and cause either an inaccurate reading or no reading at all.
  • View this troubleshooting chart for more details.

Issue: Excessive static electricity/erratic heart rate readings


    Rubber Mat

  • Place rubber mat under the treadmill to reduce the static carried from the carpet.

    Eliminate Static

  • Avoid wearing nylon clothing. Wear cotton clothing to reduce static on the body.
  • Use an anti-septic spray on clothing and/or around treadmill.
  • Try using a different pair of shoes. Some shoes seem to add to static shock.
  • Use a humidifier to increase humidity in the air.

    Replacing the Belt

  • The running belt may be worn. Feel the underside of the running belt. It should have a smooth, cottony feel to it. If the belt does not have this texture, contact the retailer where you purchased the treadmill.

Issue: My running belt does not move


    Check Connections

  • Turn the power off, unplug the power cable and wait three minutes, allowing the lower board to discharge built-up energy.
  • Remove the screws that hold the console back to the console housing.
  • Double check that all connections are secure, especially the console cable. Unplug and reconnect the console cable to verify.
  • Make sure the console cable is not pinched or damaged in any way.
  • Remove the motor cover. Wait until all red LED lights have gone off on the motor control board before proceeding. Next, verify that none of the wires connected to the lower board are loose or disconnected.

    Check Belt for Obstructions

  • Press on the belt with your foot to see if the belt can rotate.
  • Check the drive belt alignment on the motor and front roller.

Issue: Running belt is loose, drifting, or slipping


  • Refer to your treadmill product guide for instructions on how to adjust the treadmill's running belt

Issue: At higher incline levels, a message reading "Speed Range Error – Ending Workout" appears


    Adjust Incline

  • This is a safety feature that automatically cuts power to the drive motor when the speed is out of range due to the combination of the load on the belt and a high degree of incline.

  • Corrective Action

  • To prevent an automatic end to your workout, reduce the incline level percentage.
  • In the event of a shut off, stand on the side rails and wait for the treadmill to set incline to zero. Reset the console and begin a new workout.

Issue: The elevation function is not working properly


    Check Connections

  • Unplug the treadmill from the wall outlet. Wait three minutes, allowing the lower board to discharge built-up energy.
  • Remove the screws that hold the console back to the console housing.
  • Double check that all connections are secure, especially the console cable. Unplug and reconnect the console cable to verify. Remove the motor cover.
  • Verify that there are no lights lit on the lower circuit board.
  • Verify that all wires are securely and correctly placed on the lower circuit board, especially the wires coming from the elevation motor.

Issue: The message "Safety Key Off" shows on the console display window


    Safety Key

  • Make sure the safety key is properly inserted into the treadmill console. See this safety chart for details.

    Corrective action

  • If the safety key is properly inserted and the console still shows "safety key off," contact the retailer where you purchased the machine or customer tech support.

Getting Started

Maintenance

Preventative maintenance is the key to smooth operating equipment, as well as keeping the user safe. View this guide on Caring for Your Treadmill and the Treadmill Deck and Belt Guide to review the maintenance schedule for your equipment.

FAQ

Where can I learn more about SPRINT 8®?


Where can I learn more about the programs on my treadmill?

  • Please refer to your Owner's Manual for a complete description of the programs available on your machine.

What routine maintenance should I conduct on my treadmill?


    Clean and inspect after each use, following these steps:

  • Turn off the treadmill with on/off switch, then unplug the power cord from the wall outlet.
  • Wipe down the running belt, deck, motor cover and console casing with a damp cloth. Never use solvents, as they can cause damage to the treadmill.
  • Inspect the power cord. If the power cord is damaged, contact customer technical support.
  • Make sure the power cord is not beneath the treadmill or in any other area where it might be pinched or cut.
  • Check the tension and alignment of the running belt. Make sure the treadmill belt will not damage any other components on the treadmill by being misaligned.

    Clean beneath the treadmill on a weekly basis, following these steps:

  • Turn off the treadmill with the on/off switch, then unplug the power cord from the wall outlet.
  • If it is a folding unit, fold the treadmill into the upright position, making sure that the lock latch is secure.
  • Move the treadmill to a remote location.
  • Wipe or vacuum out any dust particles or other objects that may have accumulated beneath the treadmill.
  • Return the treadmill to its previous position.

    Every month:

  • Turn off the treadmill with the on/off switch, then unplug the power cord from the wall outlet and wait 60 seconds.
  • Inspect all assembly bolts of the machine for proper tightness.
  • Remove the motor cover. Wait until all lights turn off on the electronic board.
  • Clean the motor and electronic board area to eliminate any lint or dust particles that may have accumulated. Failure to do so may result in premature failure of key electrical components.
  • Vacuum and wipe down the belt with a damp cloth. Vacuum any black/white particles that may accumulate around the unit. These particles may accumulate from normal treadmill use.

    Every three months:

  • Matrix T50, TF50, and T30 only: Lubricate the belt with a silicone-based lubricant every three months or 150 miles.

    Resetting the Lube Belt Message after lubrication is completed:

  • After you have applied lubricant, plug in the power cord, and insert the safety key. Reset the Lube Belt message by first pressing and holding the SPEED UP button, then STOP button and hold both buttons for 5-7 seconds.

How do I tension or align my running belt?

  • Click here for instructions on how to tension or align running belt.

How do I assemble my equipment?

  • Read the Assembly Guide in your product box to learn how to assemble the treadmill.

Troubleshooting

Find solutions to some of the most common issues with your equipment.

Issue: Can't acquire/read heart rate

Note: The heart rate function on this product is not a medical device.


    Upper Board Cable Connections

  • Unplug the treadmill from the wall outlet. Wait three minutes, allowing the lower board to discharge built-up energy.
  • Remove the screws that hold the console back to the console housing.
  • Verify that the yellow cable connections are properly and securely in place.

    Heart Rate Monitor Use

  • Good contact with the grip is essential. Before taking your pulse, stop walking, step on the side rails, and place your hands on the contacts.
  • Try gripping the handlebar heart rate contacts over the top, with your thumb next to your index finger instead of gripping it with your thumb under the handlebars.
  • Contact heart rate grips are not intended for continuous reading. Rather, try holding the grips for 20–30 seconds at a time for an accurate reading.
  • Static electricity can damage the heart rate grip receiver and/or grips and cause either an inaccurate reading or no reading at all.
  • View this troubleshooting chart for more details.

Issue: Excessive static electricity/erratic heart rate readings


    Rubber Mat

  • Place rubber mat under the treadmill to reduce the static carried from the carpet.

    Eliminate Static

  • Avoid wearing nylon clothing. Wear cotton clothing to reduce static on the body.
  • Use an anti-septic spray on clothing and/or around treadmill.
  • Try using a different pair of shoes. Some shoes seem to add to static shock.
  • Use a humidifier to increase humidity in the air.

    Replacing the Belt

  • The running belt may be worn. Feel the underside of the running belt. It should have a smooth, cottony feel to it. If the belt does not have this texture, contact the retailer where you purchased the treadmill.

Issue: My running belt does not move


    Check Connections

  • Turn the power off, unplug the power cable and wait three minutes, allowing the lower board to discharge built-up energy.
  • Remove the screws that hold the console back to the console housing.
  • Double check that all connections are secure, especially the console cable. Unplug and reconnect the console cable to verify.
  • Make sure the console cable is not pinched or damaged in any way.
  • Remove the motor cover. Wait until all red LED lights have gone off on the motor control board before proceeding. Next, verify that none of the wires connected to the lower board are loose or disconnected.

    Check Belt for Obstructions

  • Press on the belt with your foot to see if the belt can rotate.
  • Check the drive belt alignment on the motor and front roller.

Issue: Running belt is loose, drifting, or slipping


  • Refer to your treadmill product guide for instructions on how to adjust the treadmill's running belt

Issue: At higher incline levels, a message reading "Speed Range Error – Ending Workout" appears


    Adjust Incline

  • This is a safety feature that automatically cuts power to the drive motor when the speed is out of range due to the combination of the load on the belt and a high degree of incline.

  • Corrective Action

  • To prevent an automatic end to your workout, reduce the incline level percentage.
  • In the event of a shut off, stand on the side rails and wait for the treadmill to set incline to zero. Reset the console and begin a new workout.

Issue: The elevation function is not working properly


    Check Connections

  • Unplug the treadmill from the wall outlet. Wait three minutes, allowing the lower board to discharge built-up energy.
  • Remove the screws that hold the console back to the console housing.
  • Double check that all connections are secure, especially the console cable. Unplug and reconnect the console cable to verify. Remove the motor cover.
  • Verify that there are no lights lit on the lower circuit board.
  • Verify that all wires are securely and correctly placed on the lower circuit board, especially the wires coming from the elevation motor.

Issue: The message "Safety Key Off" shows on the console display window


    Safety Key

  • Make sure the safety key is properly inserted into the treadmill console. See this safety chart for details.

    Corrective action

  • If the safety key is properly inserted and the console still shows "safety key off," contact the retailer where you purchased the machine or customer tech support.
Console

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Console Help